“The chairman of a U.S. Senate committee overseeing business issues asked Apple Inc to answer questions about its disclosure that it slowed older iPhones with flagging batteries, according to a letter seen by Reuters on Wednesday,” David Shepardson reports for Reuters. “The California-based company apologized over the issue on Dec. 28, cut battery replacement costs and said it will change its software to show users whether their phone battery is good.”

“Senator John Thune, a Republican who chairs the Commerce, Science and Transportation Committee, said in a Jan. 9 letter to Apple Chief Executive Officer Tim Cook that ‘the large volume of consumer criticism leveled against the company in light of its admission suggests that there should have been better transparency,'” Shepardson reports. “Thune asked if Apple considered making free battery replacements available or if it explored offering rebates for customers who paid full price for replacement batteries.”

“He also wants to know if Apple notified consumers of the throttling feature in software updates, which slows the phone, and if customers had the option of declining the update. The letter also asked if similar software was used in earlier iPhone models,” Shepardson reports. “Thune wants Apple’s answers by Jan. 23.”

Read more in the full article here.

MacDailyNews Take: As do we.

Why didn’t Apple publicly disclose CPU throttling of iOS devices with aging batteries so that consumers would know that an inexpensive battery replacement would restore performance vs. buying a whole new device?MacDailyNews, January 9, 2018

As has almost always been the case with Apple, unfortunately, transparency comes later, not sooner, and usually as a reaction to negative publicity. A simple Knowledge Base article would have preempted all of this Reddit sleuthing and the attendant handwringing and erroneous presumptions.MacDailyNews, December 20, 2017

Apple should provide a toggle switch in Settings where users specify if they’d like to keep running at high processor speeds even if it means rapid shutdowns or if they’d like to run at lower processors speeds to accommodate an aging battery that requires replacement.MacDailyNews, December 27, 2017

Again, it’s Apple’s lack of communication that is the problem here. If Apple had clearly explained what was going on in the software, we’d know to recommend a battery replacement when users complained their older iPhones were getting “slow.” As it was, we were pretty much left to assume that the processor/RAM wasn’t up to par with demands of newer iOS releases and we’d naturally recommend getting a new iPhone.MacDailyNews, December 29, 2017

SEE ALSO:
French prosecutor launches probe into Apple planned obsolescence – January 8, 2018
Apple’s design decisions and iPhone batteries – January 8, 2018
Apple now faces over two dozen lawsuits for ‘purposefully’ or ‘secretly’ slowing down older iPhones – January 5, 2018
Why aging batteries don’t slow down Android phones like Apple iPhones – January 5, 2018
Apple’s $29 replacement batteries expected to hurt new iPhone sales – January 4, 2018
How to see if Apple’s throttling your iPhone – January 4, 2018
Brazilian agency requires Apple to inform consumers on batteries – January 3, 2018
Analyst: Apple’s ‘batterygate’ solution may mean 16 million fewer iPhones sold this year – January 3, 2018
An Apple conspiracy theory blooms – January 2, 2018
Apple clarifies policy on $29 battery replacements: All iPhone 6 and later devices are eligible – January 2, 2018
Why Apple’s response to iPhone ‘batterygate’ is brilliant – December 30, 2017
Australian lawyers to launch largest-ever class action against Apple over iPhone ‘batterygate’ – December 29, 2017
The most annoying things about Apple’s iPhone ‘batterygate’ apology – December 29, 2017
iFixit discounts iPhone battery replacement kits as Apple cuts prices, apologizes for the confusion – December 29, 2017
15 class action lawsuits filed against Apple for throttling iPhones with aging batteries – December 29, 2017
Apple apologizes for poor communication about iPhone batteries and performance; slashes battery replacement cost from $79 to $29 – December 28, 2017
No, Apple’s throttling of iPhones with aging batteries is not planned obsolescence – December 28, 2017
Apple execs face jail in France after lawsuit over slowing down iPhones – December 28, 2017
Korea seeks explanation from Apple for slowing down devices without warning – December 28, 2017
Apple now facing 8 lawsuits over throttling processors in iPhones with aging batteries – December 27, 2017
Apple tarnished their brand with clandestine iPhone battery management and processor throttling – December 27, 2017
Should Apple replace aging iPhone batteries for free instead of throttling processor speed? – December 21, 2017
Apple confirms iPhones with older batteries will take hits in performance – December 20, 2017
iPhone performance and battery age – December 18, 2017
Apple met with Chinese regulators to discuss iPhone 6s unexpected shutdowns – February 10, 2017
Rumor: Apple may extend iPhone 6s battery replacement program to iPhone 6 – January 17, 2017
A message from Apple about 
iPhone and unexpected shutdowns – December 2, 2016
Apple offers free battery replacement for ‘very small number’ of iPhone 6s units with unexpected shutdown issue – November 21, 2016