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Tag: customer satisfaction

  1. This week Apple stealthily introduced a new feature that’s truly helpful to customers

    Saturday, April 13, 2019 · 1:26 pm · 8 Comments

    This new little touch, therefore, expresses excellent intentions and a spirit of consumer protection…

  2. As Apple’s stock rides high, 7 reasons investors should worry

    Friday, April 12, 2019 · 3:10 pm · 8 Comments

    Apple seems to be doing well: it’s once again the most valuable U.S. company…

  3. Heat, not dust, the enemy of Apple’s butterfly keyboard design?

    Tuesday, April 9, 2019 · 4:27 pm · 12 Comments

    Apple’s divisive butterfly keyboard mechanism has been back in the news…

  4. At Apple, Steve Jobs divided people into 2 groups: ‘Insanely great’ and ‘crappy’ – Guy Kawasaki

    Monday, April 8, 2019 · 12:55 pm · 12 Comments

    I’ve had a long and exciting journey since I first started working at Apple in 1983…

  5. The MacBook keyboard fiasco is way worse than Apple thinks

    Tuesday, April 2, 2019 · 2:10 pm · 37 Comments

    Apple keep insisting that only a ‘small number of customers have problems’ with the MacBook keyboards…

  6. You don’t need to be a computer scientist to work out why iPhone sales are down

    Monday, January 21, 2019 · 1:00 pm · 34 Comments

    It must be tough being Tim Cook, the CEO of Apple. Well, perhaps we shouldn’t be too sympathetic: in 2018 he took home $15,682,219…

  7. Apple CEO Tim Cook, one-time ‘operations genius,’ is a failure at operations

    Friday, January 11, 2019 · 5:35 pm · 66 Comments

    Operations are supposed to be what Tim Cook does best…

  8. Imagining Apple’s post-iPhone future

    Thursday, January 10, 2019 · 10:46 am · 11 Comments

    Apple’s reported plans to cut iPhone production by 10 percent in the first quarter of 2019…

  9. Is the cult of Apple over? Tim Cook faces a struggle to revive the spark

    Friday, January 4, 2019 · 12:30 pm · 66 Comments

    Apple customers have previously been known for an almost fanatical devotion…

  10. Tim Cook’s defining moment as Apple CEO

    Friday, January 4, 2019 · 11:30 am · 30 Comments

    How Mr Cook and his team respond to the iPhone’s current crisis will reveal exactly what kind of…

  11. 2019 is make or break for Apple as CEO Tim Cook tries to save his legacy

    Friday, January 4, 2019 · 10:45 am · 17 Comments

    Cook and his management team failed to properly guide investors to slowing global demand for its most important product…

  12. Investors’ rights law firm investigates Apple’s earnings cut for ‘potential securities fraud’

    Thursday, January 3, 2019 · 5:00 pm · 12 Comments

    Apple and/or its executives may have issued materially misleading business information to the investing public…

  13. If Tim Cook’s all-hands meeting doesn’t fix Apple’s pricing, it’s pointless

    Thursday, January 3, 2019 · 4:38 pm · 25 Comments

    As yesterday’s surprise announcement of a significant holiday revenue shortfall made clear…

  14. CEO Cook issues memo to employees after Apple slashes revenue outlook for the first time in almost two decades

    Thursday, January 3, 2019 · 10:50 am · 33 Comments

    CEO Tim Cook has issued a memo to Apple employees after Apple slashed revenue outlook for the first time in almost two decades…

  15. Apple’s earnings warning means CEO Tim Cook now has a major credibility problem

    Thursday, January 3, 2019 · 9:46 am · 37 Comments

    Apple CEO Tim Cook and his management team should read the coverage of their mind-blowing warning…

  16. Loup Ventures: We continue to expect AAPL to outperform the rest of FAANG in 2019

    Thursday, January 3, 2019 · 8:00 am · 4 Comments

    Apple reissued lower guidance for the Dec-18 quarter (8% below Street expectations), citing soft iPhone sales in China…

  17. Open thread: Does Apple need new leadership?

    Wednesday, January 2, 2019 · 5:46 pm · 131 Comments

    Does Apple need new leadership?

  18. The secret of Apple’s success in selling premium tech as an affordable luxury

    Wednesday, December 19, 2018 · 2:01 pm · 10 Comments

    Apple’s hardware designs, software, icons, marketing, retail strategy, and branding…

  19. iCloud makes the Apple retail store experience a total mess

    Thursday, December 6, 2018 · 3:06 pm · 27 Comments

    My wife was complaining that her iPhone 7 Plus was getting clunky and slow….

  20. How Apple CEO Tim Cook spends the first two hours of his workday

    Wednesday, November 21, 2018 · 8:55 am · 45 Comments

    The trend of sharing how the world’s most successful people spend their mornings…

  21. Apple went rotten after Steve Jobs’ death, former engineer claims in lawsuit

    Friday, September 28, 2018 · 8:30 am · 34 Comments

    Apple turned against customers and its own employees after the death of co-founder and CEO Steve Jobs…

  22. CNN Tech reviews Apple Watch Series 4: It’s time to give one to Grandma

    Wednesday, September 26, 2018 · 4:25 pm · 5 Comments

    September is typically the time for Apple fans to ooh and ahh over the latest smartphones…

  23. Apple provides customers in Japan with free repairs following floods and landslides

    Friday, July 27, 2018 · 10:27 am · 7 Comments

    Apple is pledging assistance to its Japanese customers affected by heavy rainfall in July…

  24. Apple’s iOS 11.4 is killing iPhone battery life

    Monday, July 9, 2018 · 2:01 pm · 17 Comments

    For iPhone users, it looks like iOS 11 will end up being a mess until the very end…

  25. Apple employees voice frustration with work culture under Tim Cook

    Wednesday, June 20, 2018 · 12:55 pm · 28 Comments

    Apple employees are voicing growing discontent for the workplace under boss Tim Cook…