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Tag: customer satisfaction

Apple Mac again leads in personal computer customer satisfaction

Tuesday, September 22, 2020 10:00 amTuesday, September 22, 20203 Comments

Apple’s Mac once again leads in personal computer customer satisfaction as Americans spending more time on their personal computers…

Apple’s iPhone leads all others in smartphone customer satisfaction

Tuesday, May 19, 2020 2:28 pm5 Comments

According to the ACSI Wireless Service and Cellular Telephone Report 2019-2020, Apple’s iPhone leads all others in smartphone customer satisfaction …

Apple CEO Tim Cook’s Trump administration charm offensive seems to be paying off

Saturday, October 5, 2019 12:42 pmSaturday, October 5, 201941 Comments

Apple CEO Tim Cook seems to have earned the respect of President Trump more than any other tech leader…

With President Trump, Apple CEO Cook plays the role of diplomat — so far, it seems to be paying off

Tuesday, August 20, 2019 3:33 pmTuesday, August 20, 201910 Comments

Since Trump’s election in November 2016, Cook has met with Trump on at least five occasions, including two dinners and one private meeting at the White House…

This week Apple stealthily introduced a new feature that’s truly helpful to customers

Saturday, April 13, 2019 1:26 pm8 Comments

This new little touch, therefore, expresses excellent intentions and a spirit of consumer protection…

As Apple’s stock rides high, 7 reasons investors should worry

Friday, April 12, 2019 3:10 pmFriday, April 12, 20198 Comments

Apple seems to be doing well: it’s once again the most valuable U.S. company…

Heat, not dust, the enemy of Apple’s butterfly keyboard design?

Tuesday, April 9, 2019 4:27 pmTuesday, April 9, 201912 Comments

Apple’s divisive butterfly keyboard mechanism has been back in the news…

At Apple, Steve Jobs divided people into 2 groups: ‘Insanely great’ and ‘crappy’ – Guy Kawasaki

Monday, April 8, 2019 12:55 pmMonday, April 8, 201912 Comments

I’ve had a long and exciting journey since I first started working at Apple in 1983…

The MacBook keyboard fiasco is way worse than Apple thinks

Tuesday, April 2, 2019 2:10 pmTuesday, April 2, 201938 Comments

Apple keep insisting that only a ‘small number of customers have problems’ with the MacBook keyboards…

You don’t need to be a computer scientist to work out why iPhone sales are down

Monday, January 21, 2019 1:00 pmMonday, January 21, 201934 Comments

It must be tough being Tim Cook, the CEO of Apple. Well, perhaps we shouldn’t be too sympathetic: in 2018 he took home $15,682,219…

Apple CEO Tim Cook, one-time ‘operations genius,’ is a failure at operations

Friday, January 11, 2019 5:35 pmSaturday, January 12, 201966 Comments

Operations are supposed to be what Tim Cook does best…

Imagining Apple’s post-iPhone future

Thursday, January 10, 2019 10:46 amThursday, January 10, 201911 Comments

Apple’s reported plans to cut iPhone production by 10 percent in the first quarter of 2019…

Is the cult of Apple over? Tim Cook faces a struggle to revive the spark

Friday, January 4, 2019 12:30 pmFriday, January 4, 201967 Comments

Apple customers have previously been known for an almost fanatical devotion…

Tim Cook’s defining moment as Apple CEO

Friday, January 4, 2019 11:30 amFriday, January 4, 201930 Comments

How Mr Cook and his team respond to the iPhone’s current crisis will reveal exactly what kind of…

2019 is make or break for Apple as CEO Tim Cook tries to save his legacy

Friday, January 4, 2019 10:45 amFriday, January 4, 201917 Comments

Cook and his management team failed to properly guide investors to slowing global demand for its most important product…

Investors’ rights law firm investigates Apple’s earnings cut for ‘potential securities fraud’

Thursday, January 3, 2019 5:00 pmThursday, January 3, 201912 Comments

Apple and/or its executives may have issued materially misleading business information to the investing public…

If Tim Cook’s all-hands meeting doesn’t fix Apple’s pricing, it’s pointless

Thursday, January 3, 2019 4:38 pm25 Comments

As yesterday’s surprise announcement of a significant holiday revenue shortfall made clear…

CEO Cook issues memo to employees after Apple slashes revenue outlook for the first time in almost two decades

Thursday, January 3, 2019 10:50 am33 Comments

CEO Tim Cook has issued a memo to Apple employees after Apple slashed revenue outlook for the first time in almost two decades…

Apple’s earnings warning means CEO Tim Cook now has a major credibility problem

Thursday, January 3, 2019 9:46 amThursday, January 3, 201938 Comments

Apple CEO Tim Cook and his management team should read the coverage of their mind-blowing warning…

Loup Ventures: We continue to expect AAPL to outperform the rest of FAANG in 2019

Thursday, January 3, 2019 8:00 amThursday, January 3, 20194 Comments

Apple reissued lower guidance for the Dec-18 quarter (8% below Street expectations), citing soft iPhone sales in China…

Open thread: Does Apple need new leadership?

Wednesday, January 2, 2019 5:46 pmWednesday, January 2, 2019131 Comments

Does Apple need new leadership?

The secret of Apple’s success in selling premium tech as an affordable luxury

Wednesday, December 19, 2018 2:01 pmWednesday, December 19, 201810 Comments

Apple’s hardware designs, software, icons, marketing, retail strategy, and branding…

iCloud makes the Apple retail store experience a total mess

Thursday, December 6, 2018 3:06 pmThursday, December 6, 201827 Comments

My wife was complaining that her iPhone 7 Plus was getting clunky and slow….

How Apple CEO Tim Cook spends the first two hours of his workday

Wednesday, November 21, 2018 8:55 amWednesday, November 21, 201845 Comments

The trend of sharing how the world’s most successful people spend their mornings…

Apple went rotten after Steve Jobs’ death, former engineer claims in lawsuit

Friday, September 28, 2018 8:30 amFriday, September 28, 201834 Comments

Apple turned against customers and its own employees after the death of co-founder and CEO Steve Jobs…

CNN Tech reviews Apple Watch Series 4: It’s time to give one to Grandma

Wednesday, September 26, 2018 4:25 pmWednesday, September 26, 20185 Comments

September is typically the time for Apple fans to ooh and ahh over the latest smartphones…

Apple provides customers in Japan with free repairs following floods and landslides

Friday, July 27, 2018 10:27 amFriday, July 27, 20187 Comments

Apple is pledging assistance to its Japanese customers affected by heavy rainfall in July…

Apple’s iOS 11.4 is killing iPhone battery life

Monday, July 9, 2018 2:01 pmMonday, July 9, 201817 Comments

For iPhone users, it looks like iOS 11 will end up being a mess until the very end…

Apple employees voice frustration with work culture under Tim Cook

Wednesday, June 20, 2018 12:55 pmWednesday, June 20, 201828 Comments

Apple employees are voicing growing discontent for the workplace under boss Tim Cook…

Apple CEO Tim Cook plummets in Glassdoor’s tech CEO rankings

Wednesday, June 20, 2018 8:58 amWednesday, June 20, 201832 Comments

Glassdoor’s new Top 100 CEOs list has some bad news for two industry giants…

WWDC 2018: What to expect in iOS 12

Monday, May 7, 2018 1:43 pmMonday, May 7, 201817 Comments

Apple’s WWDC developer conference takes place next month…

Apple delays major macOS Server upgrade

Monday, April 30, 2018 12:25 pmMonday, April 30, 201824 Comments

Back in January, Apple published a document detailing changes that were coming to macOS Server…

Will the 2019 Mac Pro be powered by an Apple ARM-based chip?

Friday, April 6, 2018 9:28 amFriday, April 6, 201837 Comments

Apple’s new Mac Pro won’t arrive until 2019…

Apple: No new Mac Pro until 2019

Thursday, April 5, 2018 3:55 pmThursday, April 5, 2018140 Comments

A year ago, I visited the Apple campus in Cupertino to figure out where the hell the new Mac Pro was…

Why has Apple’s reputation plummeted?

Wednesday, March 14, 2018 10:55 amWednesday, March 14, 201847 Comments

When a company falls 24 places in a reputation survey, you know something is wrong…

Apple tumbles 24 spots – from 5th to 29th – in Harris Reputation Poll

Tuesday, March 13, 2018 10:09 amTuesday, March 13, 201822 Comments

Apple Inc and Alphabet Inc’s Google corporate brands dropped in an annual survey…

Apple’s most important number

Tuesday, February 27, 2018 11:30 am17 Comments

This is only the second time this number was revealed…

Apple’s strategy for iOS and macOS: Take more time to squash the bugs, unify iOS and Mac apps

Monday, February 12, 2018 2:02 pmMonday, February 12, 201812 Comments

The next sweeping iOS update, codenamed ‘Peace’ and likely to be called iOS 12, will include a number of…

Apple shakes up software development strategy to focus on quality

Monday, February 12, 2018 8:44 amMonday, February 12, 201813 Comments

Apple’s annual software upgrade this fall will offer users plenty of new features…

Apple reportedly has no plans for major updates to MacBook product line in 2018

Tuesday, January 16, 2018 3:56 pmTuesday, January 16, 201811 Comments

Apple is expected to shift a major portion of its MacBook orders to Foxconn Electronics…

Should you buy an iPhone X on launch day?

Thursday, October 26, 2017 2:01 pmThursday, October 26, 20178 Comments

My experience of buying iPhones on launch day is that…

2017 is the year of the Mac desktop, and that’s a good thing

Friday, July 7, 2017 11:26 amFriday, July 7, 201714 Comments

This year, one message you could have easily taken away from Apple’s WWDC keynote…

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