According to the ACSI Wireless Service and Cellular Telephone Report 2019-2020, Apple’s iPhone leads all others in smartphone customer satisfaction …
Tag: customer satisfaction
Apple CEO Tim Cook’s Trump administration charm offensive seems to be paying off
Apple CEO Tim Cook seems to have earned the respect of President Trump more than any other tech leader…
With President Trump, Apple CEO Cook plays the role of diplomat — so far, it seems to be paying off
Since Trump’s election in November 2016, Cook has met with Trump on at least five occasions, including two dinners and one private meeting at the White House…
This week Apple stealthily introduced a new feature that’s truly helpful to customers
This new little touch, therefore, expresses excellent intentions and a spirit of consumer protection…
As Apple’s stock rides high, 7 reasons investors should worry
Apple seems to be doing well: it’s once again the most valuable U.S. company…
Heat, not dust, the enemy of Apple’s butterfly keyboard design?
Apple’s divisive butterfly keyboard mechanism has been back in the news…
At Apple, Steve Jobs divided people into 2 groups: ‘Insanely great’ and ‘crappy’ – Guy Kawasaki
I’ve had a long and exciting journey since I first started working at Apple in 1983…
The MacBook keyboard fiasco is way worse than Apple thinks
Apple keep insisting that only a ‘small number of customers have problems’ with the MacBook keyboards…
You don’t need to be a computer scientist to work out why iPhone sales are down
It must be tough being Tim Cook, the CEO of Apple. Well, perhaps we shouldn’t be too sympathetic: in 2018 he took home $15,682,219…
Apple CEO Tim Cook, one-time ‘operations genius,’ is a failure at operations
Operations are supposed to be what Tim Cook does best…
Imagining Apple’s post-iPhone future
Apple’s reported plans to cut iPhone production by 10 percent in the first quarter of 2019…
Is the cult of Apple over? Tim Cook faces a struggle to revive the spark
Apple customers have previously been known for an almost fanatical devotion…
Tim Cook’s defining moment as Apple CEO
How Mr Cook and his team respond to the iPhone’s current crisis will reveal exactly what kind of…
2019 is make or break for Apple as CEO Tim Cook tries to save his legacy
Cook and his management team failed to properly guide investors to slowing global demand for its most important product…
Investors’ rights law firm investigates Apple’s earnings cut for ‘potential securities fraud’
Apple and/or its executives may have issued materially misleading business information to the investing public…
If Tim Cook’s all-hands meeting doesn’t fix Apple’s pricing, it’s pointless
As yesterday’s surprise announcement of a significant holiday revenue shortfall made clear…
CEO Cook issues memo to employees after Apple slashes revenue outlook for the first time in almost two decades
CEO Tim Cook has issued a memo to Apple employees after Apple slashed revenue outlook for the first time in almost two decades…
Apple’s earnings warning means CEO Tim Cook now has a major credibility problem
Apple CEO Tim Cook and his management team should read the coverage of their mind-blowing warning…
Loup Ventures: We continue to expect AAPL to outperform the rest of FAANG in 2019
Apple reissued lower guidance for the Dec-18 quarter (8% below Street expectations), citing soft iPhone sales in China…
Open thread: Does Apple need new leadership?
Does Apple need new leadership?
The secret of Apple’s success in selling premium tech as an affordable luxury
Apple’s hardware designs, software, icons, marketing, retail strategy, and branding…
iCloud makes the Apple retail store experience a total mess
My wife was complaining that her iPhone 7 Plus was getting clunky and slow….
How Apple CEO Tim Cook spends the first two hours of his workday
The trend of sharing how the world’s most successful people spend their mornings…
Apple went rotten after Steve Jobs’ death, former engineer claims in lawsuit
Apple turned against customers and its own employees after the death of co-founder and CEO Steve Jobs…
CNN Tech reviews Apple Watch Series 4: It’s time to give one to Grandma
September is typically the time for Apple fans to ooh and ahh over the latest smartphones…
Apple provides customers in Japan with free repairs following floods and landslides
Apple is pledging assistance to its Japanese customers affected by heavy rainfall in July…
Apple’s iOS 11.4 is killing iPhone battery life
For iPhone users, it looks like iOS 11 will end up being a mess until the very end…
Apple employees voice frustration with work culture under Tim Cook
Apple employees are voicing growing discontent for the workplace under boss Tim Cook…
Apple CEO Tim Cook plummets in Glassdoor’s tech CEO rankings
Glassdoor’s new Top 100 CEOs list has some bad news for two industry giants…
WWDC 2018: What to expect in iOS 12
Apple’s WWDC developer conference takes place next month…
Apple delays major macOS Server upgrade
Back in January, Apple published a document detailing changes that were coming to macOS Server…
Will the 2019 Mac Pro be powered by an Apple ARM-based chip?
Apple’s new Mac Pro won’t arrive until 2019…
Apple: No new Mac Pro until 2019
A year ago, I visited the Apple campus in Cupertino to figure out where the hell the new Mac Pro was…
Why has Apple’s reputation plummeted?
When a company falls 24 places in a reputation survey, you know something is wrong…
Apple tumbles 24 spots – from 5th to 29th – in Harris Reputation Poll
Apple Inc and Alphabet Inc’s Google corporate brands dropped in an annual survey…
Apple’s most important number
This is only the second time this number was revealed…
Apple’s strategy for iOS and macOS: Take more time to squash the bugs, unify iOS and Mac apps
The next sweeping iOS update, codenamed ‘Peace’ and likely to be called iOS 12, will include a number of…
Apple shakes up software development strategy to focus on quality
Apple’s annual software upgrade this fall will offer users plenty of new features…
Apple reportedly has no plans for major updates to MacBook product line in 2018
Apple is expected to shift a major portion of its MacBook orders to Foxconn Electronics…
Should you buy an iPhone X on launch day?
My experience of buying iPhones on launch day is that…
2017 is the year of the Mac desktop, and that’s a good thing
This year, one message you could have easily taken away from Apple’s WWDC keynote…
Apple CEO Tim Cook plummets 45 spots in employee ratings
Apple CEO Tim Cook plummeted 45 spots from #8 in 2016 down to #53 this year in the Glassdoor Employees’ Choice Awards…
