After a week of daily use, I’m convinced that the iPad Pro won’t replace anything, and am still trying to decide whether to keep or return it…
Tag: customer satisfaction
Apple’s dirty little secret: Sucky software – why Apple’s entire UX/UI team needs to be fired
Oh Apple, what happened to the days when you were the interface of choice because you were easier to understand than any other tech product?
Apple’s iCloud tops in cloud storage satisfaction for U.S. small and medium businesses
Apple’s iCloud cloud storage service beat out Dropbox, Google Drive, and Microsoft OneDrive in user satisfaction…
What Steve Jobs gave Apple that Tim Cook cannot
By now, it should be obvious that Steve Jobs gave something Tim Cook cannot…
Analyst: Apple’s new iPad Pro to sell as many as 2.6 million units this quarter, despite production issues
Apple Pencil was in strictly limited supply at launch, with current ship-by times pegged at 4-5 weeks…
Jony Ive: Apple Pencil is for making marks, the finger is the interface for iOS
It was fundamentally important originally not to develop a user interface that required another instrument…
New Apple Pencil stock begins arriving at some U.S. Apple Retail Stores
New Apple Pencil shipments are going out to some Apple retail stores today…
Apple’s new iPad Pro debuts with forced reboots, missing Apple Pencils
It’s been a bumpy start out of the gate for the iPad Pro, Apple’s latest member in its tablet family…
Apple’s perplexingly incomplete launch of the iPad Pro
I don’t think I’ve ever been less excited to walk out of a store with a brand new $800 gadget…
Apple’s major problem is Tim Cook
Yes, I have heard all the good guys (long only crowd) make excuses for Apple’s terrible performance…
One week with the new Apple TV and Siri
Overall, functionality is much the same as Apple TV 3. But with TV 4 apps and Siri integration…
Apple releases tvOS 9.0.1 update for Apple TV
Apple today released iOS 9.0.1 (Build 13T402) for Apple TV 4 (AppleTV5,3)…
Houston Chronicle’s Silverman reviews new Apple TV: This cake needed more baking
Apple’s release of Apple TV in its current state reeks of laziness, mismanagement, and/or taking your customers for granted…
Apple TV’s Siri’s initial eight-country limit due to pronunciation training
Despite Siri’s availability on iOS in over fifteen different languages and over thirty countries…
The new Apple TV has more rough edges than a sack of saw blades
There’s no new iOS Remote app that adds easy text input and emulates the hardware remote…
5 days with the new Apple TV
It has been my fifth day with the all-new Apple TV, and while the interface is certainly fast, (by the way 1080p is a welcome upgrade from my previous 720p Apple TV) there are a few areas that are in need of help…
Apple TV flaws that Apple should fix fast
In some spots, it’s almost as if nobody at Apple actually tried to really use the new Apple TV. It’s really inexplicable – unless the product was rushed out the door by higher ups, before it was truly ready for prime time…
Apple responds to ‘Staingate’ with Retina screen replacement program
Retina MacBook and MacBook Pro owners will be relieved to hear that Apple…
MacBook users outraged over ‘Staingate’ display damage
Thousands of MacBook owners have grouped together to vent their frustrations…
Coming at WWDC 2015: Apple’s quality-focused OS X 10.11 and iOS 9
Apple’s annual Worldwide Developers Conference looms…
Consumer Reports survey: Apple’s tech support is by far the most effective
It’s no surprise that Apple had the highest score for overall user satisfaction…
On the long-term viability of Apple’s customer-first strategy
This is my biggest long-term concern regarding Apple…
Woman’s Samsung phone explodes, burns her bed; now considering upgrading to iPhone
It exploded and it was hissing and spewing out fumes and chemicals…
Apple’s next OS X and iOS versions should concentrate on quality and stability
On stage at Apple’s World Wide Developers’ Conference in June…
Apple’s frequent update experiment has failed; it’s time for another Snow Leopard
Apple’s OS X Yosemite has its fair share of problems…
The software and services that Apple needs to fix
Many of us have been grumbling quite publicly since iOS 7 and Mavericks shipped…
Open letter to Tim Cook: Apple needs to do better
Slow down! Getting it right is far more important than getting it out…
Apple replaces iPad Air that was destroyed by NASA Antares rocket shockwave
NASA’s unmanned Antares rocket exploded at launch above Wallops Island, Virginia…
Apple’s Greg Joswiak: We won’t make cheap iPhones or cheap Macs
Our goal is to make the best products with the best experience…
Comcast Confessions: Why the cable guy is always late
Comcast is in the process of acquiring the second-largest cable provider, Time Warner Cable….
20 ways Apple masters customer touchpoints and why it’s great for business
Customer touchpoints are all the different ways consumers experience a product or service…
Apple’s iPhone crushes Samsung in South Korean customer satisfaction survey
A customer satisfaction survey ranking smartphones features and desirability…
Apple iPhone tops J.D. Power 2014 U.S. Wireless Smartphone Satisfaction Study
More than one-fifth (21%) of smartphone owners cite “price” as the main reason they chose…
78% of UK iPhone owners ‘couldn’t imagine having a different type of phone now’
When asked why they would not consider a different phone…
Forrester: Apple falls below Samsung, Microsoft, and Sony in customer service satisfaction
Samsung, Microsoft and Sony passed Apple in a 2014 measurement of customer opinions…
Horace Deidu: Apple success all about customer loyalty
Horace Deidu, managing director/founder at Asymco, talks about customer loyalty…
Apple’s iTunes Store tops Netflix, Amazon, HBO GO, Hulu Plus in customer satisfaction
Customers prefer consuming media and entertainment websites and apps via mobile devices over personal computers…
J.D. Power: Apple ranks highest in smartphone customer satisfaction for 9th consecutive time
For the ninth consecutive study, Apple ranks highest among manufacturers of smartphones in customer satisfaction…
ForeSee Online Holiday Customer Satisfaction Study: Apple Store Online drops to four-year low
Internet-retail giant Amazon remains at the head of the class…
Apple Retail Stores in dire need of competent leadership
I love my Apples but I hate going to Apple stores…
Apple Online Store hits all-time customer satisfaction high as Netflix plummets
Customer experience analytics firm ForeSee today released the results…
