“Thousands of MacBook owners have grouped together to vent their frustrations over screen damage affecting Apple’s displays,” Adrian Kingsley-Hughes reports for ZDNet.
“‘We are a group of Apple customers that paid more than 2000 USD/EUR for a Macbook that is showing horrific stains in the screen,’ writes the group on its website, Staingate.org,” Kingsley-Hughes reports. “Apple claims that this is ‘cosmetic damage’ and as such it is not covered by the warranty, leaving owners facing repair costs that can total up to $800.”
“On the face of it the damage appears to be afflicting the antireflective coating applied to the display,” Kingsley-Hughes reports. “Something – and that something could range from user abuse to a manufacturing defect – seems to have caused the coating to decay, leaving behind what appears to be an ugly stain.”
Read more in the full article here.
MacDailyNews Take: Apple has an excellent track record of taking care of issues that are actually the result of manufacturing or design defects.
Gee, I had the same thing happen to my AR coated eyeglasses when I cleaned them repeatedly with excessive force. Is that an elbow print that I see? I have never had an issue, and I use optical glass cleaner with optical link-free tissues, gently.
Does not look like ‘cosmetic damage’ to me. Shame on Apple.
Probably a perv like you “David” that jizzed all over their screen. You guys need to be careful with that porn, and although highly unlikely, you might want to try getting a woman. Or whatever else you’re into.
David and people like him are using their
Macbook as a drink server tray – Shame Shame
“I poured acid all over my macbook screen and then hacked at it with scissors, and Apple won’t acknowledge my complaint. Wah.
The problem is that people use screen cleaners that might have alcohol. No no no. Alcohol free only.
Long time Mac user and laptop owner from the PowerBook days with a significant part of my retirement in AAPL, so it pains me to admit this is true. It is not from improper cleaning, misuse, excessive force while closed causing contact with keyboard, none of it. I have largely quit using my rMBP since image editing is my profession. I won’t sell it because, well, how can you with big stains on the screen. It’s really unfortunate as the display color depth is drool-worthy. I’m submitting my info to the class action law firm and expect to be made whole by Apple.
Tim Cook needs to be replaced, in order to stop the quality control bleeding at Apple.
A short list of the hundreds of Tim Cook’s myriad QC and CEO Mismanagement disasters:
Multiple failed product launches
Multiple buggy software updates
Multiple buggy software releases
Failed, overpriced, underwhelming Macbook
Failed, overpriced, underwhelming Apple Watch
Failed, overpriced, underwhelming, also ran, possibly monopolistic streaming service
The list of Tim Cook foibles is virtually endless.
Lastly, we are supposed to both cheer for him and forgive him because he’s gay?
Geez. Lay least you didn’t waste your time as that’s a copy paste from your earlier trolling.
What a jackass. Especially the gay comment. Go play in traffic idiot.
So Darwin, it’s not Politically Correct enough for someone to voice their quite legitimate opposition to overt homosexuality, yet by implication you are telling the poster to go and kill himself? What twisted little minds some of you homosexual lobbyists have.
how the fsck do you have 3 stars for that comment? I gave you one so I’m not to blame.
You seem to be confusing equal rights issues with gay porn.
Tim has never appeared in, or lobbied for, any overt homosexuality.
(Unless you think breathing and wanting equal rights to legal benefits that heterosexuals also receive from government is “overt”.)
“quite legitimate opposition to overt homosexuality”
Bigotry isn’t “legitimate.”
“In January 2007, Time Cook was promoted to the position of COO and served as CEO in 2009, while Jobs was away on a leave of absence to manage his health. In January 2011, Apple’s Board of Directors approved a third medical leave of absence requested by Jobs. During that time, Cook was responsible for most of Apple’s day-to-day operations, while Jobs made most major decisions.”
Since that time (mid-2010, let’s say), AAPL has moved from $37 per share to $126 today (adjusted), an increase of 340%, or almost 70% per year. Also, since the most recent stock split of June 2014, AAPL has risen some 36% . . . promising to skyrocket next week when fiscal QIII earnings are released.
Some failure here, TCNTGN. Perhaps it is YOU who needs to go NOW.
What a pathetic loser you are! This is how you spend your day!?
There are numerous computers, watches, programs and phones to buy. Please go away, buy them, and have a happy life.
I have to admit Apple Software seems to have declined. In particular, my two former favorite bits of software I have stopped using except when needed, photos and iTunes. They used to be such a joy. The last two laptops I bought for the house were Chromebooks.
You forget to mention
Destroying the Mac mini
Destroying repairability.
Lackluster hardware upgrades.
He’s a disaster. Maybe if he spent more time at apple then is liberal political agenda then Maybe would stop slipping down hill rapidly from Steve Jobs standards.
While Apple does indeed have a track record of taking care of issues, they really don’t excel at swiftness.
I remember it took them 4 years and a two lawsuits to launch a repair program for my 2011 MacBook Pro…
As an owner of an early 2011 MacBook Pro I have to say you make the best point here. Fortunately for me, I didn’t have the motherboard problem till just after Apple issued a recall. Their repair service was first class, even replaced some things on my four-year-old laptop like the keyboard and screen that they didn’t have to all at no charge.
A first class company, but they do need to be quicker to realize/admit when there is a recallable problem.
That looks terrible. Doubt it’s from regular use, common
Yeah, that looks like they splashed some substance on the screen like a Coke or a Starbucks Coffee. Screens don’t just develop that kind of disclolored pattern. Non that I’ve ever seen at least.
I honestly don’t know what is causing this, but I think Apple blundered when they discontinued the anti glare option on the MBP. My 09 2.53 is still working fine. But when it fails I’ve got a backup in the wings; a 2012 i7 factory refurbished with anti glare that I bought the day that Apple discontinued the AG option.
Apple’s the same as any other large company.
They moved away from first class customer service when Jobs became less involved with running the company.
Actually, if you read about actual customer experiences, in many cases Apple has been REPLACING affected screens out-of-warranty. What’s required is a single, unified response from Apple addressing the problem. The rarity of the problem has apparently kept it off Apple’s emergency list. I hope that changes.
MDN, Apple has a very patchy record at making good obvious manufacturing faults. While my numerous logic board failures over the years have always been replaced free by Apple, the company completely refused to have anything to do with cracking and eventually breaking lids on 2008 MBP’s. Mine was never abused and yet it eventually completely broke off the main body, causing me a nearly $1,000 repair. There were thousands with this same problem but Apple dug its heels in and never acknowledged this obvious fault.
I have a late 2013 Retina MacBook Pro 13-inch. I had this problem with my anti-reflective coating, but I have AppleCare. I took it to the Apple Store where they replaced the display in house and returned it to me the very next day. What puzzled me is that the Genius I worked with did not know anything about this problem. When I informed him that there was a website and a Facebook group devoted to this issue, he was surprised.
That’s a lot of splooge!
I have this problem and I can tell you that it’s WAY more than cosmetic. Whenever I’m viewing anything with a white background I can see the stains (which means I see it on basically any web site or document- movies are less of a problem). It’s incredibly annoying. Yes, it’s still useable. But this is Mac, after all. It’s embarrassing when PC people see my screen (“You paid all that money for your Mac and it looks like that?!”).
I do hope they recall this. I only ever use a damp cloth to clean my screens. I have an iMac, iPhone and a MacBook Pro (MBP) and this has only happened on the MBP.
Buy a PC, wont have this problem
HAHAHAHAHA! Laugh of the day.
‘StainGate’ has been around for awhile now. It has an ‘official’ website where you can join the database of victims, as well as learn more:
http://www.staingate.org
My impression is that these ‘stains’ are due to the separation of lamination layers over the screen Retina MacBooks and MacBook Pros. The problem is ‘rare’ and tends to happen fairly soon after purchase. Apple’s response to the problem so far has been mixed.