Apple responds to ‘Staingate’ with Retina screen replacement program

“Retina MacBook and MacBook Pro owners will be relieved to hear that Apple has finally agreed to come to the party and fix screens with substandard anti-glare layers,” Stephen Withers reports for iTWire.

“The problem has been affecting owners of Apple’s notebook system for at least two years, and a class action against Apple was mooted a few months ago,” Withers reports. “While many affected users said they had been denied a repair under warranty, Apple has now reportedly begun replacing screens suffering from this problem.”

“The new program is said to cover these models until the later of three years from purchase or 16 October 2016,” Withers reports. “MacBook and MacBook Pro owners can visit the Genius Bar at an Apple Store (appointment required) or an authorised service provider to find out whether their computers are covered by the program and if so, to arrange repair.”

Damaged MacBook display (photo via Staingate.org)
Damaged MacBook display (photo via Staingate.org)

 
Read more in the full article here.

MacDailyNews Take: Good news. Let us know if you are affected and if you had it fixed by Apple for no charge.

SEE ALSO:
MacBook users outraged over ‘Staingate’ display damage – July 15, 2015

[Thanks to MacDailyNews Reader “CognativeDisonance” for the heads up.]

9 Comments

  1. There are 2 small areas on my rMBP at the bottom of the screen. Look like bright areas. Hard to know whether this is the same thing. This was the first generation rMBP and had been fantastic otherwise.

  2. Stain? That looks like a group of monkeys had a circle jerk! Either that, or someone barfed while watching the Democratic Party debate. Hillary has that effect on people who aren’t braindead zombies.

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    2. The image you see is a worst case scenario.

      In comparison to my rMBP, what you see here could be an oil based contaminant or stripping of the anti glare coating from use of a cleaning agent. Either case, it’s optically difficult to tell the difference. My screen is perfect. I would have tended to think the photo is from someone who likes to eat in front of and then sneeze on their computer.

      Since Apple is willing to offer a 3 year warranty and 1 year replacement plan (whichever is longer), on all effected models, tells me, this is a real thing. The image is not a fake and the AG coating in deed has stripped away.

      If you see similar markings on your screen, after properly cleaning it, then take it in to Apple, for review and possible replacement. You have only one year though.

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