“Many of us have been grumbling quite publicly since iOS 7 and Mavericks shipped that the fit and finish we expect either on release or shortly afterwards for Mac OS X and iOS has slipped,” Glenn Fleishman blogs. “That we spent a lot of time dealing with bugs or, if we write about Apple, teaching people how to avoid them or work around them. That software and OS problems, once they occur, are rarely fixed in part or full; features we need are removed rather than matured; and new features are added that aren’t fully baked.”
“To my recollection, Mac OS X 10.6.3 through 10.8 provided stability and new features, and they just mostly worked, as did most of the software released by Apple during that period for OS X. iOS is a different beast, in which people spend a lot of time in third-party apps. But even so, iOS 5 and 6 are, to my memory, more stable and reliable versions than iOS 7 and 8,” Fleishman writes. “Even while it leaps forward with features in its operating systems, Apple has a huge installed base it drags with it. And even if, for instance, iTunes has been a terrible mishmash for a decade, the fact that it continues to be one with a major new release in 2015 is beyond the pale: Apple should be learning, not starting over and re-inventing when it comes to stability and experience. They can evolve to add Continuity and fix iPhoto, for instance; or ensure that months after release, its flagship Handoff feature works reliably.”
“Part of what makes these sorts of statements reasonable, though, is to enumerate the problems, whether they’re long-running or unique to Yosemite or iOS 8 (or to the last two releases of each system),” Fleishman writes. “Here’s a list of regularly recurring issues or fundamental problems…”
The full list of software and services that Apple needs to fix here.
[Thanks to MacDailyNews Reader “Old Tech” for the heads up.]
Open letter to Tim Cook: Apple needs to do better – January 5, 2015