“Apple has indicated that most MacBook and MacBook Pro keyboard repairs will be required to be completed at Apple Stores until further notice, rather than being shipped to an off-site Apple repair center, according to an internal memo shared with Apple Store employees last week and obtained by MacRumors,” Joe Rossignol reports for MacRumors.

“Apple’s memo, titled ‘How to support Mac customers with keyboard-related repairs in store,”‘ advises Genius Bar technicians that these keyboard repairs should be ‘prioritized to provide next-day turnaround time,'” Rossignol reports. “Apple did not provide a reason for this change, but the company is known for customer satisfaction, so it could be trying to speed up the process a bit to alleviate frustration.”

In Apple's latest attempt at a "butterfly" keyboard, dust largely stays around the exterior of the new silicone shield, but particles can still make their way past the barrier over time negatively affecting usability. (Photo: iFixit)

In Apple’s latest attempt at a “butterfly” keyboard, dust largely stays around the exterior of the new silicone shield, but particles can still make their way past the barrier over time negatively affecting usability. This shield won’t help alleviate any thermal issues, though.(Photo: iFixit)

 
Rossignol reports, “Affected customers should visit Apple’s Get Support page to book an appointment with a Genius Bar or an Apple Authorized Service Provider, who are also authorized to complete free repairs under Apple’s service program.”

Read more in the full article here.

MacDailyNews Take: Good luck to affected Mac users and Apple Store Geniuses trying to fulfill that ambitious schedule!

SEE ALSO:
Heat, not dust, the enemy of Apple’s butterfly keyboard design? – April 9, 2019
The MacBook keyboard fiasco is way worse than Apple thinks – April 2, 2019
Apple apologizes for ongoing reliability problems with its MacBook ‘butterfly’ keyboards – March 27, 2019
WSJ: Apple has fixed their butterfly keyboard, but it’s only for pros – for now – July 23, 2018
Teardown of MacBook Pro’s new butterfly keyboard reveals improved protection against dust and debris – July 19, 2018
Conflicting information distributed inside Apple about reason for silicone MacBook Pro keyboard membrane – July 19, 2018
Keyboard shootout: 2018 vs. 2017 MacBook Pro butterfly keyboards compared – July 17, 2018
So, about Apple’s new MacBook Pro butterfly keyboard – July 17, 2018
How Apple is fixing faulty keyboards in their new MacBook Pro models – July 16, 2018
Two things seem obvious about Apple’s MacBook Pro keyboard – July 13, 2018
Apple’s revised MacBook Pro butterfly keyboard: Quieter may not be enough – July 13, 2018
Apple says new MacBook Pro keyboard won’t fix sticky key issue – July 12, 2018
Apple’s new 2018 MacBook Pro models now available with revised butterfly keyboards, much faster performance possible – July 12, 2018