Apple clarifies policy on $29 battery replacements: All iPhone 6 and later devices are eligible

“Apple has clarified its policy on battery replacements,” Benjamin Mayo reports for 9to5Mac.As long as the owner of the iPhone 6 (or later) handset is willing to pay the $29 fee, and the device is not otherwise damaged, Apple will process the repair without requiring further checks of condition.”

“This comes after some reported cases where Apple Store employees were refusing customers with ‘ineligible’ batteries which still passed Apple diagnostics testing,” Mayo reports. “As reported by iGeneration, Apple has released new internal documentation to Apple Stores explaining that iPhones do not have to fail a diagnostics test in order for the out-of-warranty battery replacement to go ahead.”

Mayo reports, “This means that all iPhone 6, iPhone 6s, iPhone SE, iPhone 7, [iPhone 7 Plus], iPhone 8, [iPhone 8 Plus], and iPhone X owners are indeed eligible for a $29 repair.”

Read more in the full article here.

MacDailyNews Take: We’d be tempted to do this with iPhone X, as it’s just such a great device, but Apple (likely very carefully and intentionally) made it just a bit too small for our taste (baking in the impetus to upgrade this year), so we’re very much looking forward to the rumored 6.5-inch “iPhone X Pro” said to be coming this fall.

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  1. This is not a conspiracy.
    It is not sinister.
    It is not evil.
    It is not like some weird Google screw privacy plan,

    This is Apple arrogance. This is Apple choosing to do as Apple pleases with no transparency. The customer is on a need to know basis, and generally Apple says you don’t need to know.

    Most of the time they get away with it because truth be told they are correct in what is better. This time their lack of transparency goes beyond simple user frustration and gives the appearance that they withheld the battery information as a means of coercing users, kept ignorant of the situation, into buying new iPhones.

    I don’t believe this to be true because I’m just another fanboy. The problem is I can’t think of another compelling reason for the secrecy.

    1. This was not some totally clandestine operation. Information was posted and made available to the public. You are simply eager to find and support a conspiracy theory against Apple. You history on this forum supports that conclusion.

      I agree that Apple could and should have done a better job explaining the iOS update that led to this controversy. But it is poor understanding and irresponsible reporting on the part of the media that has stirred up the public “outrage” and stoked the legal machine to a frenzy. There may very well be multiple out-of-court settlements by Apple resulting from this situation. However, I would like to see at least one lawsuit carried through to completion to see the results of a thorough legal examination of the case.

      1. And Apple’s history is that they take care of Apple first. If that also is good for the customer, all the better.

        My contempt is fueled by fact, and I do not represent hypothesis as fact. My feelings do not influence facts.

        Irresponsible reporting on the part of the media? No, an individual exposed something fishy going on, the media reported it, Apple came clean. Those are facts.

        That I believe they came clean because they had to, that they are potentially covering up marginal batteries for the job… Those are hypotheses, and the language presents them as hypotheses. This is why there are courts.

  2. wouldn’t it be easier if apple design iPhones in a away the customers can change the batteries by themselves?

    Is it so hard or so impossible to achieve with today’s technology?

    1. So you don’t want a waterproof iPhone then? Having a user-replaceable battery also brings with it a whole lot of other compromises too, such as unreliability due to an additional connector, increased bulk due to the protection needed for the battery and a weaker casing.

      It costs $29 to have your iPhone battery changed officially by Apple, that’s a tremendous price for such a service.

  3. Before you all get your hopes up, Apple will only refund battery replacement charges ( the difference between old and new price) for phones taken in After 14th Dec.

    If you changed your battery out before that date – even by a few days – you’re out of luck.

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