Apple on Mac flaw: ‘We apologize to all Mac users. Our customers deserve better. We are auditing our development processes.’

“Apple Inc said on Wednesday it would review its software development process a day after a researcher discovered a bug in a new version of its Mac operating system that could give hackers total control of vulnerable machines,” Stephen Nellis reports for Reuters. “Apple said it released a patch to fix the bug on Wednesday morning and it would be automatically installed on vulnerable machines later in the day.”

“‘We greatly regret this error and we apologize to all Mac users,’ Apple said in a statement. ‘Our customers deserve better. We are auditing our development processes to help prevent this from happening again,'” Nellis reports. “The U.S. and German governments issued alerts advising Mac users to install the patch.”

“Apple said its security engineers learned of the problem on Tuesday afternoon and posted the patch within 24 hours,” Nellis reports. “‘Security is a top priority for every Apple product, and regrettably we stumbled with this release of Mac OS,’ Apple said in its statement.”

Read more in the full article here.

MacDailyNews Take: Perhaps this latest snafu has finally been the wake up call Apple needed.

We trust Apple to stay true to their word and expect them to up their game (not just in software, but across the board) which, in recent years, simply has not measured up to the fastidious level of excellence set and maintained for so long by Steve Jobs.

Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected. — Steve Jobs

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  1. It’s crazy to me…they opened up beta testing to the public and expanded the Appleseed program…you’d think things would get better..but, in my opinion, have been worse the last two years. I spend what I consider a significant amount of my time giving feedback for iOS, appleTV, and MacOS builds. I wouldn’t have thought to try this vulnerability, and assumed I could leave the hack my Mac testing up to professional developers and Apple…Glad they fixed this so quickly, but it never should have happened.

    FYI, I see no update for the latest seed build to fix this….

  2. disgustingly sidesteps all sorts of disproportionate fails…including now Tim Cook’s Apple. In Japan, they take it a little more seriously. I don’t advocate their remediation severity, but “I’m sorry” is now a pass anything. Speaking of the MDN site…what’s up with the “Like” feature? Another cultural “button” that is so vapid…reminds be of emojis and Facebooks “social-validation feedback loop” (phrase f/ Facebook’s own co-founder Sean Parker). Childish.

  3. Apple needs to update their telephone support process also. It seems all the support personal know how to run are the remote diagnostics. If they can’t run the remote diagnostics, their lost. When it come to cmd line troubleshooting techniques they say “what is that?” Apple Support grade is a big -F

  4. This timing couldn’t be any worse for me to have recommended getting some macs in my company literally on the premise of security and reliability of OS updates.

    Windows 10 is generally a nightmare with updates as microsoft transitions to becoming a service company, but holy crap…

    Even if it’s fixed within a day, all I’ll hear about now is “Hey, remember that time…”

    Come on Apple…

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