“That’s a fairly critical admission from the company as it means IBM believes that enterprises hoping to fully embrace the opportunity for digital transformation should think about adopting solutions from Apple,” Evans writes. “‘40,000 or our employees never come to work in an IBM office,’ Previn said. Historically, there has also been long-term demand from employees who’ve wanted to use Macs at IBM. ‘This is something people want, it makes them happier and makes them more productive,’ he said.”
“IBM now has 130,000 Mac and iOS devices deployed and is adding an additional 1,900 Macs each week, using Apple’s Device Enrolment Program to facilitate the process. These thousands of Macs are supported by just 24 help and support staff. The Mac support team effectively support 5,375 employees each,” Evans writes. “That’s not a lot of support staff. Just 5 percent of IBM’s Mac using employees need to call the help desk; In contrast an astonishing 40 percent of PC using staff call the help desk.”
Read more in the full article here.
MacDailyNews Take: It’s gratifying to finally see reality being recognized. Better late than never!
We told ’em so – over eight years ago:
Note to CEOs: Your IT department should not be making final hardware and software purchasing decisions. They should be supporting your company’s technology needs. You should get independent viewpoints (find people who recommend Macs and make them explain why) and retain the decision-making role for yourselves. Don’t settle for Windows-only shackles. A marked increase in productivity and reliability for your company is there for the taking. You can get Macs and seamlessly integrate them into your business – even if all you do at first is run Windows on them. You can explore Mac OS X and better ways of doing things according to your own timeline (hint: start by using Keynote instead of PowerPoint for your presentations and watch your audiences perk up). Just don’t expect your IT people to ever recommend Apple, as they may have ulterior motives for sticking with Microsoft. — MacDailyNews, January 2, 2007
Why are so many people so afraid to imagine an end to the dark ages of personal computing? Too many MSFT shares in the mutual fund? We have no such problem. Apple Mac will embrace, then extinguish – whether analysts grasp what’s happening or not. — MacDailyNews, March 23, 2007
One device, Apple’s iPhone, is far more evolved than anything else on the market today. The IT dinos will be — gasp! — forced to accommodate the employees; a rarity, we know, but watch and see… The IT guys are in for a rude awakening and the iPhone is only the beginning. They will have to accommodate the iPhone. Too many important employees will demand it and IT won’t be able to stem the tide. The fact is that business people will decide which device they want to carry and their businesses will adapt to it. Just as they did with “Microsoft-incompatible” Research In Motion’s Blackberry. Apple’s iPhone will be a success with business users whether the IT guy wants it or even whether AT&T and Apple tailor marketing to businesses or not. — MacDailyNews, June 19, 2007
Note to CEOs: Who runs the company, you or the IT guy? It’s your job to make the decisions and it’s the IT guy’s job to implement your decisions that relate to technology. Just as with Macs, you need to educate yourself instead of relying on someone with their own, possibly hidden, agendas to make extremely important technology decisions for your company. Most of you could be saving a LOT of money right now, but you aren’t because you’ve delegated an important part of your company’s decision-making to people who, frankly, in our experience, aren’t capable of making good, sound, strategic, long-term decisions. Most IT guys (and we know many) are not open-minded enough to be able to consider new, better, more efficient, more effective options that would benefit your company. In fact, most IT guys we’ve met will throw up road blocks and repeat myths until they’re blue in the face in order to avoid change. Especially change that might make their department less critical or smaller. Bottom line: most of you CEOs have given the IT guy way, way, way too much power. It’s time to take it back. — MacDailyNews, June 19, 2007
Now we know why IT support hates Macs (hint: Windows PCs = job security) – October 19, 2015
IBM: Corporate Mac users need less IT support than those stuck on Windows – October 18, 2015
Just 5% of Mac users at IBM need help desk support vs. 40% of Windows PC sufferers – October 15, 2015
Companies need to get ready for Apple iPhone onslaught – June 19, 2007