“‘Mac users need less IT support,’ according to IBM, which is currently deploying 1,900 Macs per week,” Evan writes. “The difference in IT support needs is stark – just five percent of employees using Macs need help from IBM’s tech support helpline in contrast to 40 percent (eight times as many) employees using PCs. It means IBM has just 24 help desk staff to support around 130,000 Macs and iOS devices internally.”
“That’s a staggering difference in IT support costs – and lets you redeploy your tech support assets on improving your business systems, rather than simply keeping the lights on, or as IBM explains it, “every Mac that we buy is making and saving IBM money,'” Evan writes. “You have to understand why they [the IT doofuses – MDN Ed.] hate Macs. They have a vested interest in the old ways of doing things, but you, as a CIO, need to be able to make future focused decisions that are rooted in the future, not the past.”
Read more in the full article here.
MacDailyNews Take: Yes, we’ll keep trumpeting this until the cows come home.
What a waste of productivity the Microsoft Windows Dark Ages of Personal Computing hath wrought! Wasteful and Painful. And even more painful if you lived through it as a Mac user and knew the truth while IT doofuses waddled around patching things that would never have been broken if only they were smart enough to use Macs instead of crappy Windows PCs.
Note to CEOs: Your IT department should not be making final hardware and software purchasing decisions. They should be supporting your company’s technology needs. You should get independent viewpoints (find people who recommend Macs and make them explain why) and retain the decision-making role for yourselves. Don’t settle for Windows-only shackles. A marked increase in productivity and reliability for your company is there for the taking. You can get Macs and seamlessly integrate them into your business – even if all you do at first is run Windows on them. You can explore Mac OS X and better ways of doing things according to your own timeline (hint: start by using Keynote instead of PowerPoint for your presentations and watch your audiences perk up). Just don’t expect your IT people to ever recommend Apple, as they may have ulterior motives for sticking with Microsoft. — MacDailyNews, January 2, 2007
Why are so many people so afraid to imagine an end to the dark ages of personal computing? Too many MSFT shares in the mutual fund? We have no such problem. Apple Mac will embrace, then extinguish – whether analysts grasp what’s happening or not. — MacDailyNews, March 23, 2007
IBM: Corporate Mac users need less IT support than those stuck on Windows – October 18, 2015
Just 5% of Mac users at IBM need help desk support vs. 40% of Windows PC sufferers – October 15, 2015