“At long last, Apple admitted to its customers that its MacBook and MacBook Pro keyboard designs are so flawed and prone to sticking or dead keys, as originally reported by The Outline in October, and that it will cover the cost of repairs beyond the products’ normal warranty,” Casey Johnston writes for The Outline. “The admission comes after the company has been hit with no fewer than three class action lawsuits concerning the computers and their ultra-thin butterfly-switch keyboards.”
“While the the repair and replacement program covers costs and notes that Apple will repair both single keys as well as whole keyboards when necessary, it doesn’t note whether the replacements will be a different, improved design that will prevent the problem from happening again (and again, and again),” Johnston writes. “Having become a one-woman clearinghouse for people complaining about these keyboards since I broke this story, I feel justified in saying that keyboard failures – dead keys, sticking keys, double-spacing spacebars – appear to happen early and often, and repairs do not permanently fix the issue. I also feel justified in saying that the design on offer as recently as February still presented the exact same issues as the design I purchased in the fall of 2016.”
Johnston writes, “Until Apple confirms that the design of its computers is somehow different, and even maybe then, given its overall poor judgment in this matter, my personal recommendation would still be: don’t buy them.”
Read more in the full article here.
MacDailyNews Take: Form over function will get you every time.
Hey, Jony: Enough with the thin.
Everything is thin enough. Sometimes too thin. (See above.) Thinner isn’t the answer to everything, nor is thinness intrinsic to good design. We’d gladly take a bit more robustness and battery life over more unnecessary thinness, thanks.
Eligible models for Apple’s Keyboard Service Program for MacBook and MacBook Pro:
• MacBook (Retina, 12-inch, Early 2015)
• MacBook (Retina, 12-inch, Early 2016)
• MacBook (Retina, 12-inch, 2017)
• MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
• MacBook Pro (15-inch, 2016)
• MacBook Pro (15-inch, 2017)
Apple announces Keyboard Service Program for MacBook and MacBook Pro – June 23, 2018
Apple’s MacBook butterfly switch keyboards target of second class action lawsuit – May 23, 2018
Apple hit with class action suit over MacBook, MacBook Pro butterfly switch keyboard failures – May 12, 2018
Report: Butterfly MacBook Pro keyboards require more frequent, more expensive repairs – May 8, 2018
MacBook Pro users petition Apple to recall and replace defective butterfly keyboards – May 3, 2018
Apple’s MacBook Pro keyboards said to be failing twice as frequently as older design – May 1, 2018
MacBook Pro: The butterfly keyboard effect – April 26, 2018
Where Apple’s reinvention of the keyboard may go next: Full touchscreen – March 14, 2018
Apple’s design decisions and iPhone batteries – January 8, 2018
Hey Apple, it’s time to give up thinness for bigger, longer-lasting batteries – January 6, 2017
Apple in talks to acquire Australian startup Sonder for dynamic key-morphing Magic Keyboard – October 13, 2016
At this point, why make iPhone any thinner? – January 8, 2016
Open thread: What’d be wrong with slightly thicker iPhone with more battery life and a flush camera assembly? – December 21, 2015