“Customer complaints over Apple’s butterfly keyboard have again turned into legal action, with a class action lawsuit filed in California court on Tuesday claiming the company sold, and continues to sell, a product known to be defective,” Mikey Campbell reports for AppleInsider.
“Filed in the Northern District Court of California, the complaint echoes many of the claims made in a first class action lawsuit regarding the same issue earlier this month,” Campbell reports. “In the immediate action, three named plaintiffs allege the butterfly mechanism introduced with the 2015 MacBook, and later applied to the MacBook Pro line in 2016, is prone to failure.”
“Aside from plaintiff testimonials, the suit cites numerous online forum posts, blog accounts and reports detailing consumer complaints with Apple’s butterfly key mechanism. Beyond sticking keys, users describe troubles relating to the design including broken key caps, among other flaws,” Campbell reports. “Plaintiffs assert breach of express warranty, violation of the Magnuson-Moss and Song-Beverly Consumer Warranty Acts, violation of the California Unfair Competition Law and violation of California’s Consumer Legal Remedies Act. The suit seeks class certification, restitution, damages and legal fees.”
Read more in the full article here.
MacDailyNews Take: Form over function.
Apple hit with class action suit over MacBook, MacBook Pro butterfly switch keyboard failures – May 12, 2018
Report: Butterfly MacBook Pro keyboards require more frequent, more expensive repairs – May 8, 2018
MacBook Pro users petition Apple to recall and replace defective butterfly keyboards – May 3, 2018
Apple’s MacBook Pro keyboards said to be failing twice as frequently as older design – May 1, 2018
MacBook Pro: The butterfly keyboard effect – April 26, 2018
Where Apple’s reinvention of the keyboard may go next: Full touchscreen – March 14, 2018
Apple’s design decisions and iPhone batteries – January 8, 2018
Hey Apple, it’s time to give up thinness for bigger, longer-lasting batteries – January 6, 2017
Apple in talks to acquire Australian startup Sonder for dynamic key-morphing Magic Keyboard – October 13, 2016
At this point, why make iPhone any thinner? – January 8, 2016
Open thread: What’d be wrong with slightly thicker iPhone with more battery life and a flush camera assembly? – December 21, 2015