Beleaguered Samsung’s cellphone dilemma

“The most frightening part of the recent New York Times article on the background of Samsung’s battery problems with the Galaxy Note 7 is that of the company’s ignorance,” Gene Steinberg writes for The Tech Night Owl. “As of the day that article was written, Samsung, the world’s largest mobile handset maker, had no clue what went wrong, what caused batteries to overheat and sometimes burst into flame.”

MacDailyNews Take: Samsung had no clue what caused their products to explode, yet shipped replacements anyway, assuring their customers the products were safe.

“At first, it was thought the defects could be traced to one of their suppliers, but even when they used batteries from another supplier on the fixed versions, the problems recurred. So it couldn’t be the battery, unless the core design was defective to begin with,” Steinberg writes. “I am especially troubled at Samsung’s apparent flailing when confronted with so serious a defect. It has the real and present danger of destroying the brand…”

MacDailyNews Take: Good and well-deserved.

“Even though the Galaxy Note 7 is dead, will customers flock to the Galaxy Note 8, should there be one, or wait for others to test it first to make sure it’s safe? How does Samsung reassure customers?” Steinberg writes. “What about other models? Is there the danger that the some of the Note 7’s design concepts might find their way into the Galaxy S8? If Samsung doesn’t know the cause of this problem, how do they keep another product from inheriting similar defects?”

Read more in the full article here.

MacDailyNews Take: Exactly. Karma’s a beautiful bitch and she never misses.

Samsung had no clue what caused their products to explode, yet shipped replacements anyway, assuring their customers the products were safe.

Anyone who patronizes Samsung after what they’ve done is morbidly stupid.

Jeep charging a Samsung Galaxy Note 7 (left) and a Jeep charing an Apple iPhone (right)
Jeep charging a Samsung Galaxy Note 7 (left) and a Jeep charging an Apple iPhone (right)

 

Garage charging a Samsung Galaxy Note 7 (left) and a garage charging an Apple iPhone (right)
Garage charging a Samsung Galaxy Note 7 (left) and a garage charging an Apple iPhone (right)

SEE ALSO:
Exploding Galaxy phones: What did Samsung know and when did they know it? – October 12, 2016
Apple or Android phone makers: Who wins more on Samsung’s Galaxy collapse? – October 12, 2016
People are dumping Samsung’s unsafe, exploding phones and upgrading to Apple’s iPhone – October 12, 2016
Social media users mock beleaguered Samsung’s explosive phones – October 11, 2016
Replacement Galaxy Note 7, deemed ‘safe’ by Samsung, catches fire in Scottish hotel room – October 11, 2016
Samsung axes explosive Galaxy Note 7, shares plummet – October 11, 2016
Drexel Hamilton projects 8 million iPhone unit gain for Apple this year alone due to Samsung’s exploding phones debacle – October 11, 2016
Samsung takes multi-billion-dollar hit to end exploding phones fiasco – October 11, 2016
Beleaguered Samsung permanently ceases Galaxy Note 7 production – October 11, 2016

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Poor man’s iPhone: Android on the decline – February 26, 2015
Study: iPhone users are smarter and richer than those who settle for Android phones – January 22, 2015
Why Android users can’t have the nicest things – January 5, 2015
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Yet more proof that Android is for poor people – June 27, 2014
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IDC data shows two thirds of Android’s 81% smartphone share are cheap junk phones – November 13, 2013
CIRP: Apple iPhone users are younger, richer, and better educated than those who settle for Samsung knockoff phones – August 19, 2013
iPhone users smarter, richer than Android phone users – August 16, 2011
Study: Apple iPhone users richer, younger, more productive than other so-called ‘smartphone’ users – June 12, 2009

TechSpot reviews Apple’s iPhone 7 Plus: Absolutely decimates the competition – October 12, 2016
AnandTech reviews Apple’s iPhone 7 and 7 Plus: ‘Unparalleled, a cut above anything else in the industry’ – October 10, 2016
Computerworld reviews Apple’s iPhone 7 Plus: There’s never been a better time to switch to iPhone – October 7, 2016
Higher income U.S. states use Apple iPhones; lower income states use Samsung Galaxy phones – September 27, 2016
PC Magazine reviews Apple’s iPhone 7 Plus: Editors’ Choice – September 20, 2016
Tom’s Guide reviews Apple’s iPhone 7 and iPhone 7 Plus: Great upgrades, but one is greater – September 20, 2016
More evidence Apple’s iPhone 7/Plus is more than a modest refresh – September 20, 2016
Professional photographer Benjamin Lowy puts Apple’s iPhone 7 Plus cutting-edge camera to the test – September 20, 2016
Apple’s A10 Fusion chip miracle – September 20, 2016
The iPhone’s new A10 Fusion chip should worry Intel – September 16, 2016
Apple’s remarkable new A10, S2, W1 chips alter the semiconductor landscape – September 15, 2016
Wired reviews Apple’s iPhone 7/Plus: ‘Fantastic’ – September 14, 2016
Sprint, T-Mobile: iPhone 7/Plus pre-orders up 4X over last year; Apple shares surge – September 13, 2016
USA Today’s Baig reviews Apple’s iPhone 7/Plus: ‘A strong handset for sure’ – September 13, 2016
WSJ reviews Apple’s iPhone 7/Plus: ‘Get over the headphone thing and upgrade’ – September 13, 2016
Mossberg reviews Apple’s iPhone 7/Plus: It’s a great phone, but where’s my headphone jack? – September 13, 2016
The Verge reviews Apple’s iPhone 7/Plus: ‘The future in disguise’ – September 13, 2016

28 Comments

    1. Think they did it to themselves, so I don’t have to ask …

      My bet is Apple had a hundred Note 7s to examine and analyze. I’ll bet Apple knows EXACTLY why the Samsung’s failed.

      The question is if another Android maker will now rise in sales as Samsung declines?

          1. just bored. I actually agree with all the comments you make, even the ones blasting me as a troll.

            It just seemed fun to mess with you anyway because you are a bit intense. Lighten up, bro. Not everyone is a mega-warrior like you.

            That said, I enjoy your comments, and rest assured, other than the comments I made previous to this in the last few minutes, this is my last misadventure as the intrepid and righteous peterblood71, or 17, or 1776 or etc.

            Peace out.

    2. samsung treats customers as guinea pigs and does not value human life, including collateral damage to general public, children etc. their behavior is reprehensible. the problem is deep seated with their bloated corporate culture and lack of sophistication, they should stick to dishwasher.

  1. I did an informal, completely unscientific poll around my office. People are familiar with this Samsung exploding fiasco, and most responses are “Yes, I heard about the exploding Samsung Phones. I can’t imagine why anybody would ever buy another Samsung phone after this”. The stubborn Samsung fans say that “Samsung” (the main brand), “Galaxy” (the mobile brand) and “Note” (the model brand) are three separate things, but for the normal population, this is a distinction without a difference. There are cartoons in mainstream newspapers making fun of exploding / burning Samsung phones (not Galaxy, not Note 7; Samsung!).

    The mainstream public (especially American public) has a very short attention span (and a short memory), so it is likely that some will forget about the burning Samsung phones. However, this is still unlikely to go away for Samsung anytime soon. The mobile brand is severely damaged.

    Couldn’t have happened to a nicer company… </s>

    1. One factor is people can be slow to return products they critically need to operate, like their phone.

      Even if most Note 7’s are returned, a few will continue to generate disasters for another year at least.

      1. Yes, this is my concern (for safety) but as long as no one gets hurt, it would make me smile to see 2 or 3 Samsung phones explode each month for the next year, and make the news every time.

        I don’t know if Samsung (cell company providers) will do a drastic measure as to have cell service cut off to the remaining ones or not. Only way to truly get them returned.

    2. Totally agree with you about American public having short term memory issue. Unfortunately this situation will be but a speed bump in Samsung’s history and will not bring them to their knees as they deserve. The Android mentality group of Americans will buy what appears to be cheapest and do not let rationality, history, facts or reason come into their decision process.

      1. Latest survey from Branding Brands reports 40% of Samsung smartphone customers will not buy another Samsung phone. That’s a pretty big hit. When Samsung smartphone customers are publicly shamed by guess is that number will go higher.

  2. Samsung are not only refunding customers the money that they paid for their Note 7, but are also paying an extra £25 towards buying an iPhone to replace it. If anybody is still interested in a Samsung phone, they will give them $100 towards it.

    1. Yhea, ’a controversy is removal of 3.5mm headphone jack; ScamScum’s controversy is burning and exploding phones. ScamScum news much more exciting. ishttp://www.idownloadblog.com/2016/10/11/samsung-galaxy-s8-huge-changes/
      Once again copying  iPhone
      Why is ScamScum copying  iPhone 7 features in their next smart(?)phone? 🖖😀⌚️

  3. A few weeks ago there were some news reports of Samsung Galaxy 7’s exploding as well. (i.e. not just the Note 7).

    Since then the news of the replacement Note 7’s catching on fire has taken over the media (for good reason). Many of these have stated that the Note 7’s can be returned and replaced with Galaxy’s.

    However has anyone definitively shown the Galaxy’s to be safe as well. If so, what was concluded from those earlier reports?

  4. “It has the real and present danger of destroying the brand…” as MDN put it .well deserved …but..

    deroyong the brand is the last concern…. how about the real problem of potentially destoying lives and killing and injuring people… …etc…

    1. pardon the typos above.

      “It has the real and present danger of destroying the brand…” as MDN put it ‘well deserved’ …but..

      destroying the brand is the last concern…. how about the real problem of potentially destroying lives, killing and injuring people… …etc…

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