“Apple Inc.’s release of a software update that cut off people’s ability to make calls from their iPhones is linked to another snafu that’s still fresh in people’s minds: the 2012 introduction of a new maps program,” Adam Satariano and Tim Higgins report for Bloomberg. “The similarities don’t end with the apologies Apple offered to disgruntled customers. The same person at Apple was in charge of catching problems before both products were released. Josh Williams, the mid-level manager overseeing quality assurance for Apple’s iOS mobile-software group, was also in charge of quality control for maps, according to people familiar with Apple’s management structure. Williams was removed from the maps team after the software gave users unreliable directions and mislabeled landmarks, though he remained in charge of testing for iOS, said one person, who asked not to be identified since the information isn’t public.”
“Scores of customers have taken to social media to complain about losing the ability to make phone calls after installing the iOS 8.0.1 update, which Apple pulled back within hours. The software glitches have undermined Apple’s mantra that its products ‘just work’ and, at least temporarily, marred what Chief Executive Officer Tim Cook called the ‘best launch ever’ for Apple’s newest iPhone models released last week,” Satariano and Higgins report. “Williams has a team of more than 100 people around the world who are responsible for putting new software through its paces before it reaches customers and uncovering glitches that may eventually impact customers, according to one person.”
“To prioritize what software flaws need to be fixed, Apple has a committee called the Bug Review Board, known internally as BRB. The panel is overseen by Kim Vorrath, a vice president in charge of product management for iOS and Mac software,” Satariano and Higgins report. “Another challenge is that the engineers who test the newest software versions often don’t get their hands on the latest iPhones until the same time that they arrive with customers, resulting in updates that may not have gone through tests that are are rigorous as those for the latest handsets. Cook has clamped down on the use of unreleased iPhones and only senior managers are allowed access to the products without special permission, two people said.”
Read more in the full article here.
MacDailyNews Take: Well, it looks like we were right once again as we wrote this morning at 6:19 am PDT:
Did Apple even give their iOS 8.0.1 testers actual iPhone 6 and iPhone 6 Plus on which to test iOS 8.0.1? Those were the devices affected by iOS 8.0.1. bugs. (We ask because many Apple employees are still stuck with rather old – in tech time – non-Retina MacBook Pros, so we’re wondering if that practice of lagging on hardware for employees extends to new iOS devices, too.)
Apologies are nice, but they only go so far. Fix the problem(s), Apple.
Here’s a time where Cook actually should ignore Steve Jobs’ advice and ask himself, “What would Steve do?” And then do it.
Time to end the clown show, Tim.
[Thanks to MacDailyNews Readers “Brawndo Drinker” and “Lynn Weiler” for the heads up.]
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