Apple warns iPhone users not to answer call from ‘Apple Support’

“iPhone users have been warned not to answer calls from Apple unless they have specifically requested one using the official Apple online support page,” Davey Winder reports for Forbes. “This comes off the back of a rash of spoofed support calls that have become increasingly sophisticated in their efforts to get access to Apple iCloud accounts. ”

“How sophisticated? How does displaying the Apple logo, address and correct support telephone number grab you? ” Winder reports. “The scammers employ caller-ID spoofing techniques so as to impersonate the real telephone number of the service they claim to be representing. Most commonly as far as this particular threat is concerned that will be Apple support, although I have been told by those on the receiving end of such calls that AppleCare and Apple customer service have also been used in an attempt to gain the trust of the victim.”

“Apple will never ask you for your Apple ID password, iCloud credentials or verification codes in order to provide you with support. Simple as. Never,” Winder reports. “And talking of verification codes, Apple also advises iPhone users to activate two-factor authentication as an additional layer of security to protect your account.”

Read more in the full article here.

MacDailyNews Note: For more information, read Apple’s “Avoid phishing emails, fake ‘virus’ alerts, phony support calls, and other scams” article here.


  1. So why is spoofing allowed to happen. There may have been a legitimate reason once for this but now it basically used to defraud people.

  2. NEW SECURITY RISK! If someone calls you, Apple ALLOWS YOU TO ANSWER THE PHONE! What’s MORE troubling is that Apple allows you to SPEAK YOUR APPLE ID and PASSWORD to ANYONE THAT CALLS!!! This is clearly a lack of the privacy Apple has been recently touting and we look forward to seeing this vulnerability (and what they plan to do about it) discussed at WWDC 2019.

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