Google doubles warranty on its slow Pixel 2 and Pixel 2 XL phones amid screen burn-in, audio flaws

“Google says it is doubling the warranty on its new flagship smartphones following complaints about the screens,” BBC News reports. “Some reviewers have noticed screen ‘burn in’ – a permanent mark of images that have appeared previously – after only a couple of weeks with the larger version of the new phone.”

“The firm argued that the effect was ‘in line with that of other premium smartphones’ using OLED screens,” The Beeb reports. “However it promised software updates to maximise the screen life. ‘We use software to safeguard the user experience and maximize the life of the OLED display, and we’ll make ongoing software updates to optimize further,’ wrote Mario Queiroz, vice-president of product management, in a Google message forum. The warranty for both the Pixel 2 and Pixel 2 XL will now be two years instead of one, he added – although in Europe this is already standard.”

MacDailyNews Take: With the screen experiencing burn-in within the first week of use, it’s not in-line with anything but the worst of the cobbled-toghether Android dreck out there.

“The handset reviewed by the BBC was one of those which suffered the mild burn-in first reported by the tech website Android Central. Speaking to the BBC at the time, analyst Carolina Milanesi, from Creative Strategies, said it was ‘not a great start’ for the device,” The Beeb reports. “In a separate forum, Google advised those Pixel 2 users who said their device appeared to be “clicking”, to switch off NFC (near field communication) – used to make contact payments – and said a software fix was being developed.”

Read more in the full article here.

MacDailyNews Take: Bottom line: Google’s Pixel 2 and Pixel 2 XL are ugly, slow, visually-flawed and aurally-flawed junk. No warranty extension of any length could change those facts.

If it’s not an iPhone, it’s not an iPhone. It’s a burnt-in, slow, high-pitched whining and clicking disaster. Buying one is irrefutable evidence of morbid stupidity.

Google ‘actively investigating’ multiple reports of Pixel 2 XL screen burn-in – October 25, 2017
Yet another problem for Google’s slow Pixel 2 and 2 XL phones: They emit a high-pitched whine and clicking noises – October 24, 2017
Google’s slow Pixel 2 XL may have a major problem: Screen burn-in – October 23, 2017
Google can’t make a good phone and it’s embarrassing – October 20, 2017
Google’s Pixel 2 XL costs more than Apple’s iPhone 8 Plus but is only half the speed, lacks many key features – October 17, 2017
Google’s new Pixel 2 Phones, their worst ever? – October 12, 2017
iPhone 8’s Apple A11 Bionic chip so destroys Android phones that Geekbench creator can’t even believe it – September 30, 2017
Apple’s A11 Bionic chip is by far the highest-performing system on the market; totally destroys Android phones – September 19, 2017
Apple’s A11 Bionic chip in iPhone 8, 8 Plus, and iPhone X leaves Android phones choking in the dust – September 18, 2017
The inside story of Apple’s amazing A11 Bionic chip – September 18, 2017
Apple’s A11 Bionic obliterates top chips from Qualcomm, Samsung and Huawei – September 18, 2017
Apple accelerates mobile processor dominance with A11 Bionic; benchmarks faster than 13-inch MacBook Pro – September 15, 2017
Apple’s A11 Bionic chip in iPhone X and iPhone 8/Plus on par with 2017 MacBook Pro – September 14, 2017


  1. I have a distant relative who ordered one of these Pixel 2XL’s and when I ridiculed him on it he had all the usual outdated and irrelevant false Fandroidish Apple spiel BS which was child’s play to rebut. And had nothing to do with his bad decision and in fact I hadn’t even mentioned Apple at all. Suddenly he got real quiet about it though… 😂😂🤣🤣😅😂🤣😎

  2. “The warranty for both the Pixel 2 and Pixel 2 XL will now be two years instead of one, he added – although in Europe this is already standard.”

    Actually, under European law electronics come with a six year warranty. After the first year the consumer does, however, have to prove the fault was there at time of manufacturing. Now that Google has admitted there is a problem all Pixel 2 & Pixel 2 xl phones sold in the EU they now come with a six year warranty (all ten of them).

    I’ve had a three year old iPad replaced by Apple under this law after it developed a battery problem. I didn’t even need to prove the fault was a manufacturing one. I asked if my fault was covered, the Genius said yes and gave me a replacement.

  3. Because I’m bored at the moment, here’s a brief diatribe about Google and color on their cruddy screens.

    Way back when (circa 1993) Apple collaborated with Eastman Kodak on ColorSync and color space profiles. It became a public standard. It took Microsoft a few years to adequately catch up and incorporate the technology (Windows 98).

    Here we are in 2917 and Google bothered to care about color space profiles as of their Pixel 2 ‘smart’phone. They incorporated the sRGB color space.

    So what’s sRBG? While I was working over at Kodak, I called it ‘Stupid RBG’ in that it’s a dead minimum color space instigated by Microsoft as a dead minimum standard color space for computer displays. Compared to the human range of color sensitivity, it’s like playing with an Easy Bake Oven compared to a real gas or electric oven.

    IOW: I’m insulting Google by pointing out their blatant lack of interest in representing real or fully human perceptible color spaces on their cheap Pixel 2 displays. The Pixel 2 isn’t even capable of accurately portraying realistic, real life color spaces. That’s called a ‘We Don’t Care’ attitude.

    So you may wonder why Google bothers to have competitive digital camera in the Pixel 2 when their cheap screen isn’t remotely capable of reproducing real color spaces. Me too! It’s cognitive dissonance deluxe. The option of jacking up the saturation is a joke, seeing as it continues to have no reference to real color spaces. 🙄

    Well done Google. 😛

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