Samsung tries to silence user whose Galaxy S4 phone caught fire

“Oh Samsung, you tried to have a YouTube video pulled after it showed a Galaxy S4 that caught fire while charging but this is about to blow up in your PR and legal teams face after you sent a ‘hush’ document to the user,” Brad Sams reports for Neowin.

“YouTube user GhostlyRich posted a video on YouTube in early December that showed that his Samsung Galaxy S4 caught fire while charging. While the battery did not explode (thankfully) you can clearly see the charging port is burnt,” Sams reports. “To no surprise, a burnt charging point rendered the device useless and seeing that the Phone is still under warranty, you would think Samsung would simply exchange the device and make good with the consumer to fix the issue.”

Sams reports, “Wrong. What Samsung has done, foolishly, is sent the user a document saying that they will exchange his defective device only after he pulls his initial video from YouTube.”

Read more in the full article here.

MacDailyNews Take: Samsung’s Android phone sales are exploding.

Related articles:
Samsung Galaxy phone explodes, catches fire in woman’s pants pocket causing third degree burn – July 8, 2013
Samsung Galaxy phone ‘explodes’ as man sleeps – May 28, 2013
Another Samsung Galaxy phone explodes; man being treated for second-degree burns – February 4, 2013
Report: Samsung Galaxy S III phone explodes in user’s car in Ireland – June 22, 2012


  1. It is almost painful to watch Samsung operate as a business. I imagine that their senior leadership are sitting in a room right now trying to figure out why their hush up letter wasn’t hailed as ‘the next big thing!’

  2. Looks like nothing has changed. I had my Samsung Omnia melt my car cradle because it was so hot but Samsung refused to acknowledge it was a problem. Smoke and an orange glow is normal they said after 17 returns in 4 months. So I drove to Sydney with my welding gloves walked inside Samsung HQ and handed the phone to the front desk, she dropped it onto the carpet where it burnt the carpet. I then proclaimed “I was told this is normal operating conditions”. 30 minutes later I had a new phone and traded it in the next day for an iPhone 3GS…….NEVER LOOKED BACK!!

  3. Why does this remind me of ‘The Streisand Effect’? Does it deserve its own corollary?

    “Samsung has goofed up big time as the original YouTube video, at the time of this posting, had 45,000 views and the video showing the Samsung demand letter, well, it has over 277,000 views.”

    And lots more to come!


    1. Oh and, here is GhostlyRich’s post of the letter he got from Samsung, minus personal details:

      AND FOR THE SAID CONSIDERATION, **, on behalf of himself and for his heirs, successors, executors, administrators, agents, assigns, and for any person claiming through or under him, DOES HEREBY IRREVOCABLY RELEASE, REMISE, QUIT CLAIM AND FOREVER DISCHARGE SAMSUNG, including any predecessors, successors, assigns, shareholders, members, officers, agents, directors, employees, associates, servants, associated corporations, insurers, whether past or present of, from and against any and all manner of actions, causes of action, suits, complaints, proceedings, liabilities, debts, sums of money, obligations, duties, dues, accounts, interests, bonds, covenants, contracts, claims, damages and demands whatsoever, whether known or unknown, which *** ever had, now has, can, shall or may hereafter have against SAMSUNG by any reason or by any act, omission, cause, matter, or thing whatsoever arising from, out of, or in connection with the matters and allegations arising out of the Matters. . . .

      AND FOR THE SAID CONSIDERATION** agrees not to make any claim or take any proceedings against any other person or corporation who might claim contribution or indemnity as against SAMSUNG under the provision or the Negligence Act and the amendments thereto, in respect of the subject matter of this Full and Final Release. . . .

      Ever been raped by a rat?

Reader Feedback

This site uses Akismet to reduce spam. Learn how your comment data is processed.