Earlier this year, Apple agreed to settle a U.S. class action lawsuit that accused the company of “secretly throttling” older iPhone models. Now, iPhone owners who are eligible to articipate in the iPhone throttling settlement are being notified about their legal rights and options.
Under the proposed settlement, Apple will provide a cash payment of approximately $25 to each eligible iPhone owner who submits a claim, with its total payout to fall between $310 million and $500 million. The exact amount that each iPhone owner receives could vary slightly based on the number of claims submitted.
The class includes any U.S. resident who owns or previously owned an iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and/or iPhone SE that ran iOS 10.2.1 or later, and/or an iPhone 7 or iPhone 7 Plus that ran iOS 11.2 or later, before December 21, 2017. Class members also must have experienced “diminished performance” on their devices…
Apple apologized for its lack of communication in December 2017, and reduced the price of battery replacements to $29 for iPhone 6 and newer through the end of 2018 to appease customers. Apple then released iOS 11.3 with a new feature that enables users to track their iPhone battery’s health and performance status.
The performance management system has also been disabled by default since iOS 11.3, and it is only enabled if an iPhone suffers an unexpected shutdown. The performance management can be manually disabled by users as well.
MacDailyNews Note: If you are or were a U.S. owner of an iPhone 6, 6 Plus, 6s, 6s Plus, and/or SE device that ran iOS 10.2.1 or later before December 21, 2017, and/or a U.S. owner of an iPhone 7 or 7 Plus device that ran iOS 11.2 or later before December 21, 2017, you could be entitled to benefits under the iPhone throttling class action settlement. More info here.
MacDailyNews Take: Hopefully, Apple has learned a very expensive half-a-billion-dollar lesson on how to properly communicate with customers.
Apple handled this poorly and deserves to learn a lesson so that the company properly communicates with customers in the future. – MacDailyNews, August 1, 2019
There’s no excusing this one. Apple deserves the ongoing headache. Hopefully, when all is said and done and paid, the company will have learned an important lesson about transparency and communication with their customers. — MacDailyNews, February 27, 2018
You can see why some think that Apple wanted to keep what they were doing a secret. If people knew that a $79 battery replacement would give them an iPhone that performed like it did on day one, a meaningful percentage would take that option versus buying a new iPhone. Now that it’s just $29 this year, that percentage will naturally increase.
Then again, as Hanlon’s razor states: “Never attribute to malice that which is adequately explained by stupidity.”
Apple’s made up of people. People are imperfect. We’ll take Apple’s word for it that they “always wanted… customers to be able to use their iPhones as long as possible” and that they “have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades.” — MacDailyNews, January 3, 2018
Again, it’s Apple’s lack of communication that is the problem here. If Apple had clearly explained what was going on in the software, we’d know to recommend a battery replacement when users complained their older iPhones were getting “slow.” As it was, we were pretty much left to assume that the processor/RAM wasn’t up to par with demands of newer iOS releases and we’d naturally recommend getting a new iPhone.
Just yesterday, we had a friend complain that his iPhone 6 was acting “slow” and we knew to recommend a battery replacement (even though he instead opted to get himself an iPhone X on our strong recommendation). — MacDailyNews, December 29, 2017
As has almost always been the case with Apple, unfortunately, transparency comes later, not sooner, and usually as a reaction to negative publicity. A simple Knowledge Base article would have preempted all of this Reddit sleuthing and the attendant handwringing and erroneous presumptions. — MacDailyNews, December 20, 2017
Friday’s settlement covers U.S. owners of the iPhone 6, 6 Plus, 6s, 6s Plus, 7, 7Plus or SE that ran the iOS 10.2.1 or later operating system. It also covers U.S. owners of the iPhone 7 and 7 Plus that ran iOS 11.2 or later before Dec. 21, 2017.