How to remotely help someone fix their iPhone, iPad, and Mac using Messages screen sharing

“Messages on the Mac works a lot likes its sibling app for iPhone and iPad, letting you keep in touch with friends and family through standard text messages or iMessage,” Joseph Keller writes for iMore. “But the Mac app has something extra to it as well: you can share your screen or view the screen of other Mac users.”

“You can invite someone to share your screen, or request or be invited to share the screen of another person’s Mac, and it’s all done through Messages,” Keller writes. “This is a great way to help troubleshoot problems on a remote Mac, and with a little help from QuickTime, you can even help with issues on an iPhone or iPad, too.”

“If you’ve got a problem with an iOS device, you can get some remote help with it using Messages screen sharing and QuickTime Player on your Mac,” Keller writes. “While the person from whom you’re seeking help won’t be able to remotely control your iOS device, they will be able to watch as you perform the steps necessary to fix it.”

Easy to use instructions and screenshots in the full article here.

MacDailyNews Note: You can use screen sharing to access your Mac while you’re away, solve a problem on someone else’s Mac, or collaborate with others on a project such as a website or presentation.

When screen sharing is enabled on your Mac, your Mac desktop can be viewed from another Mac on your network. While your screen is being shared, the user of the other Mac sees what’s on your screen and can open, move, and close files and windows, open apps, and even restart your Mac.

Easy instructions for turning Mac screen sharing on or off here.


  1. I’ve had success using TeamViewer on my MacBook Pro to assist a remote parental unit with Windows issues. TeamViewer is free for personal use.

    (I have no connection with the vendor other than being a satisfied user of their software.)

    1. Slightly misleading headline here. I was looking to see if there was a way to do remote screen sharing to an iOS device as I am often requested to do so. But alas no way. Just on the Macs.
      If anyone knows a way of doing a remote screen sharing on iOS, feel free to let me know.
      Thank you.

    2. The three hardest things about teamviewer are; 1. having your elderly parent launch it, 2. Having them read you the passcode, and 3. Having them stop touching the mouse once you are in.

      Once I was trying to talk my dad through a process over the phone and he was going to write down the steps on a notepad for future use. When I was trying to get him to right click on an app in the dock, and after about the longest minute and me losing my patience, turns out he was literally trying to write click in his notes. I knew then that I just needed to do it for him. TeamViewer is what I use now.

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