“Apple has today launched a company Twitter account for help, customer support and iOS tips,” Benjamin Mayo reports for 9to5Mac.
“Although Apple manages some support accounts for parts of its business, like Apple Music, this is the first time Apple has launched an account that covers its entire product range,” Mayo reports. “@AppleSupport is already verified, confirming its validity as an official Apple support avenue.”
“It is unclear to what extent Apple will provide 1:1 customer support but it is openly inviting questions from other Twitter users,” Mayo reports. “It is reasonable to assume that for complicated issues, the account is likely to direct users to normal AppleCare channels. However, basic questions and queries could be answered directly through social media with a 140-character reply.”
Welcome to… pic.twitter.com/EZA8eRycDs
— Apple Support (@AppleSupport) March 3, 2016
Read more in the full article here.
MacDailyNews Take: Excellent!
Follow Apple Support on Twitter here: https://twitter.com/AppleSupport