Samsung’s chilling move on product reviews

“I was taken aback somewhat to see a number of news sources reporting that Samsung was suing a Korean language newspaper over a negative reviews of the Galaxy S5 camera, particularly lens yield,” Graham K. Rogers writes for eXtensions: Macs in Bankok (Rogers wrote the “eXtensions” column in the Bangkok Post for some seven years until its end in January 2011). “Although this is a newspaper in South Korea where Samsung is a big player, in the long-term this will have negative effects: on reviewers; and on how those reading may trust reviews.”

“Samsung is no stranger to questions about its honesty. As well as the long-drawn out patent litigation with Apple – the man in the street has a different level of proof than the courts – there were criticisms when it was found that benchmarking software was tweaked to report better speeds when used on certain Samsung devices,” Rogers writes. “Perhaps this most recent suggestion by MediaToday that Samsung has not been open about the camera lens may have some merit to it… Anand Lal Shimpi and Joshua Ho are not totally convinced about the camera processing of the Galaxy S5, so perhaps there is a basis for the MediaToday comments.”

“Apple does not sue for negative comments. Daniel Eran Dilger, commenting on AppleInsider about the Samsung story, writes, ‘Samsung expressed concerned that unflattering reports might cause customers to hesitate before buying its new flagship model.’ The article lists a number of occasions when reviews may not have been to Apple’s liking, some of them false rather than just unflattering. Apple is held to a different standard than other companies; and Samsung seems to demonstrate that negative comments are not to be tolerated, at least with regard to its own products,” Rogers writes. “This may be an Asian trait. Some people in this part of the world are (in Western terms) poor losers. Whether it be in business, legal matters or politics, the possibility of coming second or being criticised and hence losing face (or money) goes beyond the pale for some here: ‘Justice,’ means ‘I win.’ It was no surprise to read that Samsung waited 4 days to tell the Chairman, Lee Kun-hee, that Apple had won its patent dispute.”

Read more in the full article here.

MacDailyNews Take: Steve Jobs: Apple's DNA, Crossroads of Technology and Liberal ArtsIt’s in Apple’s DNA that technology alone is not enough — it’s technology married with liberal arts, married with the humanities, that yields us the result that makes our heart sing.Steve Jobs, March 2, 2011

Samsung’s corporate DNA is deceit married with mimicry, married with coercion, that yields us the result that makes our blood boil.

[Thanks to MacDailyNews Readers “Fred Mertz” and “Lynn Weiler” for the heads up.]

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  1. In true spirit of Kim Jung Un ..
    Wait .. That is north Korea! But ,but ??
    Lol.. Samdung is pathetic and brings huge shame and damage to the south Korean image in the world.

  2. At least it’s a legal way and leaves a paper trail, some well known companies just call ups papers and threatens to downrank them in SERPs – causing millions in lost ad revenue.

  3. This is really pathetic for a company that was caught red-handed paying for peole to write negative comments about their competition on social media. It’s clear they are concerned this product is weak.

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