AT&T website ground to a halt under crush of iPhone 4S pre-orders

Widespread reports of long waits [on AT&T Mobility’s website], starting shortly after midnight Pacific time.

2 hours of putting in my information and hitting refresh and I STILL don’t have an iPhone 4S. AT&T, you failed again. Goodnight.

Eric (‘gameric’) Gamero, who posted that message on Twitter at about 3:15 a.m. PST Friday, was hardly alone. In the early hours after Apple began taking pre-orders for its latest iPhone, due out next Friday, hundreds of similar complaints flooded the messaging service, “Philip Elmer-DeWitt reports for Fortune.

Read more in the full article here.

MacDailyNews Take: We ordered our iPhone 4S units via Apple Store Online earlier today and everything worked perfectly. Anyone try AT&T Mobility’s or any other carriers’ site and encounter problems?

52 Comments

  1. “But… but… but… absolutely no consumers will buy the iPhone 4S because they’re too disappointed after 16 months of waiting that it’s not called the iPhone 5.”

    Dammit! Where do these jackasses come from that make such stupid statements about Apple products? They believe Apple is only giving them an iPhone 4 with a shinier finish. Those damn tech-heads think that everyone in the world eats and sleeps tech and specs. You’d think that Apple was offering some smartphone with specs from 2009 the way those pundits were crying. They need to stop trying to compare the latest Android smartphones to Apple iPhones. It’s like they’re saying the iPhone 4S is already obsolete by smartphone standards.

    The Android smartphone vendors are designing smartphones every month or so in relatively small quantities. They can do whatever they damn please. If they don’t sell, nobody gives a damn and they’ll just design another one in a month or two. Apple can’t afford to jerk around like that with the iPhone where tens of millions of units are being sold every quarter.

    If Apple has to fall behind some imagined curve of Android tech, then so be it. No 4G, no NFC, then too bad. No one company with a yearly build cycle will be likely to be ahead of the curve within six months unless they sell multiple models that overlap. Besides, what’s so great about obsoleting your own products every few months. I don’t think consumers really appreciate it all that much, either.

  2. Tried both AT&T & Apple at 3:45am EDT but neither would let me keep our $5 text msg plan-only offered $20, $30 (family) or None as choices. The $5\200 plan is just right for our needs so didn’t want to lose it since it’s no longer offered to new customers. So, I called AT&T this morning and after a 75min wait spoke with a rep who was very knowledgeable and helpful. Kept our current plan with the $5 msg and she even gave free shipping although that’s supposed to be online only. Took a lot of time but got what I wanted: 2 64 GB 4S’s and our current, cheaper, plan. Don’t know why neither Apple nor AT&T would allow you to keep the $5 texting plan online. My guess is that a lot of folks just lost their ‘granddathering’ of that plan by selecting the available options, which cost much more (unless you choose ‘None’ and don’t plan to SMS with AT&T.

  3. I want into the AT&T store at 9:30 this morning. Had to wait for three folks in front of me but it was pretty painless. But long lines and such are a plus for Apple et al!

  4. I have never pre-ordered for an iPhone; just walked into my local Apple Store the day after the release and bought the model I wanted. Never a problem, plus you get another excuse to visit an Apple Store!

  5. Was supposed to have to wait ’til Christmas to avoid $250 early purchase penalty. But after lobbying for AT&T to wave it, the not only waved it, they waved the $18 upgrade fee and I got free shipping too. Only had to pay $399 plus sales tax of about $69 delivered overnight next Friday. My AT&T experience was impeccable.

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