Unhappy Best Buy wants HP to take back non-selling TouchPads

“There have been plenty of hints that Hewlett-Packard’s TouchPad isn’t selling well,” Arik Hesseldahl reports for AllThingsD. “First there was a $50 discount. Then there were spot discounts of $100 at outlets like Costco. Then the $100 discount became permanent. Adding insult to apparent injury, a deal on Woot for $120 off an entry-level 16-GB TouchPad netted all of 612 takers.”

“With HP set to report quarterly earnings tomorrow, sources familiar with the matter tell AllThingsD that TouchPad sales are failing yet another critical test: Sales at big box consumer electronics retailer Best Buy,” Hesseldahl reports. “According to one source who’s seen internal HP reports, Best Buy has taken delivery of 270,000 TouchPads and has so far managed to sell only 25,000, or less than 10 percent of the units in its inventory.”

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Hesseldahl reports, “A second person who has seen Best Buy’s TouchPad sales figures confirmed the results as “consistent with what I’ve seen,” and went so far as to say that 25,000 sold might be “charitable.” This source suggested that the 25,000-unit sales number may not account for units that consumers return to stores for a refund. Best Buy, sources tell us, is so unhappy that it has told HP it’s unwilling to pay for all the TouchPads it has taking up expensive space in its stores and warehouses and wants HP to take them back.”

Read more in the full article here.

MacDailyNews Take: You want a device to fail? Put webOS in it.


[Thanks to MacDailyNews Reader “Jarvis” for the heads up.]

Related articles:
As Apple iPads sell like hotcakes, mountains of unsold tablets pile up in channel – August 15, 2011
People don’t want fake iPads, they want real Apple iPads; HP slashes TouchPad dud by 20% – August 12, 2011
HP TouchPad hits Australia with a resounding ‘meh’ – July 27, 2011
HP bumps Rubinstein from webOS lead after TouchPad launch failure – July 11, 2011
Rubinstein addresses poor HP TouchPad reviews, compares webOS to Apple’s early Mac OS X – July 5, 2011
HP fiddles while Apple innovates – July 10, 2011
Rubinstein addresses poor HP TouchPad reviews, compares webOS to Apple’s early Mac OS X – July 5, 2011
HP TouchPad simply cannot compete with Apple’s iPad 2 – July 5, 2011
Pogue reviews HP TouchPad: ‘Doesn’t come close’ to Apple’s iPad – June 30, 2011
Mossberg: HP TouchPad ‘simply no match’ for Apple iPad 2 – June 30, 2011


  1. I actually think WebOS is a pretty darn good mobile operating system. If I didn’t have the luxury of using iOS, I’d find myself using WebOS long before using Android…

    1. I agree that I’d also choose webOS over Android any day of the week, but the HP TouchPad has proven to be nothing less than a spectacular fail. When they can only move 612 of them in 24 hours on Woot! despite cutting $120 off the retail price, that’s about all the proof that is needed. These things will either end up being cut to $249 or less by Thanksgiving, or else tens of thousands of them will end up in a landfill somewhere outside of HP’s headquarters as a tax write off.

      This is just further proof that there is NOT a tablet market out there to be had, there is simply an iPad market.

      1. I’ll be waiting for them to show up at Factory Direct here in Toronto. It won’t be too long I figure as retailers look to recoup some losses and just dump the stock to get it out of their warehouses. The 16GB WiFi unit at somewhere around $149-$199, which is undoubtedly where they will be or Factory Direct won’t bother with them as they have refurbed iPads for $399, wouldn’t be a bad score at all…

      1. I tried the TouchPad at Best Buy, but the problem, at least at this BB, was that you couldn’t actually use the thing. All you could do was play several videos about what you could do. I tried to quit the video app and go to the home screen or whatever, but no luck…

        Unfortunately, you *could* try the Xoom. Wow, that thing is slow; I can’t believe it made it through QA.

  2. No way Jose!!!
    Best Buy doesn’t want the “Number 1 plus”??? No body wants a “number 1+” tablet???
    Let’s join the CEOs from Microsoft, HP, Dell, Palm (ex Ed Zandler), Motorola and Acer and make a circus.
    “Cirque Du Fail”

  3. For the longest time HP has been run by unimaginative bureaucrats fixated on the bottom line. Make it as cheap as possible seems to be their motto. Customer service is abysmal to say the least. Is there any wonder that HP has fallen off the cliff with the TouchPad.

  4. It seems that most people familiar with Web OS agree that it is better than Android. Perhaps, then, HP might want to resurrect the platform by giving it to other hardware makers. Since Google is now going vertical and competing with other phone makers head-on, HP might capitalise on the situation by licensing Web OS (for a discount, compared to Win 7 Mob).

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