iPhone user sues Apple over Siri voice assistant

“A New York man represented by Robbins Geller is suing Apple for false advertising, alleging that the company’s commercials convey a ‘misleading and deceptive message’ about Siri’s capabilities,” Joe Palazzolo reports for The Wall Street Journal.

“Frank M. Fazio, who bought his 4S in Brooklyn in November, is part of purported class of people who feel suckered,” Palazzolo reports. “Fazio claims Siri is far less responsive in real life. When he asked for directions to a certain place, or to locate a store, ‘Siri either did not understand what Plaintiff was asking, or, after a very long wait time, responded with the wrong answer.’ (Disclosure: We own an iPhone 4S, and Siri has been generally responsive to our requests for directions. Even in Midtown traffic.)”

Palazzolo reports, “The lawsuit, which asks for unspecified damages, says Siri is ‘at best, a work-in-progress.'”

Read more in the full article here.

MacDailyNews Take: It’s a beta, you moron. Siri beta. Your ambulance chasers should know better. Plus, Siri doesn’t speak Babbling Idiotish. Apple should send a message by countersuing for whatever legal expenses this episode of morbid stupidity causes them to incur plus damages.

Related article:
Apple wins Siri Advertising Standards Agency case – March 4, 2012

62 Comments

  1. “It’s a beta, you moron. Siri beta. Your ambulance chasers should know better”

    Not that I agree with the lawsuit, because I don’t. But the commercial does not indicate that Siri is a beta product.

    1. http://www.apple.com/iphone/features/siri.html

      Oh I do t know… Maybe the “beta” tag right next to the Siri icon means something.

      And EVERY commercial about any tech, Siri etc, always have a “sequences shortened” tag line.
      I’m pretty sure when you turn Siri on the first time it mentioned beta…

      The guy can’t speak clearly I bet. Siri has gotten some things wrong for me, but it’s almost always me not Siri. (or background chatter Siri picks up)

      1. I’m not talking about the website, I said the “COMMERCIAL” doesn’t indicate that Siri is beta, and it doesn’t. “Sequence shortened” doesn’t tell a consumer that the product is Beta, it tells the consumer that the sequence has been shortened.

        But like I said, i don’t agree with the lawsuit.

        1. You’re right Mike, the average person is going to watch these commercials and think that Siri is a fully functioning item. I think Apple has set themselves up for these kind of lawsuits. But, I hope this guy and his lawyers get the shaft.

      2. @ FTB, who wrote: The guy can’t speak clearly I bet…

        The fact of the matter is, Siri can’t watch for gesticulations, can only listen to you. Those who talk by waving their arms about are certainly not going to be understood by Siri.

  2. The fact remains still, Apple shouldn’t have used a beta product in their commercials. That’s being deceptive, disingenuous (hiding behind the beta tag when it suits them); very un-Apple like.

    1. Hell Google hasn been doing it for years, and by chance read the disclaimer in small print on the commercials, ” Not Real Time”.

      And to boot thoes of us that have a iPhone with Siri are aware it tells you that Siri is a Beta Application.

      Thoes that think this guy is correct need to fully read Apples Agreement on the use of the Siri Beta.

      Beta,Beta,Beta…… We are done now.

  3. Haha…. He should have sued Google. He would have years and years and years of opportunities to sue Google. Since all they do is release beta that last years and years and years….

  4. To be honest, Siri is fairly poor in the German version. Not a beta but pre-alpha. No useful answers so I switched off. Know a lot of people owning a 4GS, but nobody uses Siri. Still love my 4GS, no reason to sue.

  5. Apple should ignore this, if possible. Counter-suing would just gen bad press with zero return. Let Frank M. Fazio waste his money.

    If it turns into a class-action suit, your “ambulance chasers” comment is right-on.

  6. Siri is just total crap at the moment. I can’t get it to understand me when I give it instructions. I must have shouted at it in increasing levels of decibels but it remained stupidly mute. Nonsense product that’s a gimmick to goose the otherwise pathetic iPhone 4S sales.

    1. Must be in the pronunciation. I am astounded how WELL Siri works for me. I use it for reminders to do things when I leave home or work and many other things.

      Are you shouting at it in English? 🙂

    2. you have to activate it first before interacting with it.

      press and hold the [home] button untill you see the microphone pop up and talk to you

      you’ll see a highlight move in a circular pattern around the graphic when it’s active

      if you see the microphone but not the highlight moving, tap on the microphone graphic to activate it.

      that should clear things up

      1. @deasystems: LOL!

        I’ve had two sessions with siri on friends’ 4s’s — most recently today.

        Siri got NOTHING right, it was just crazy.

        But other people have GOOD experiences with Siri.

        I’m gonna go out on a limb here and say that Siri is not yet consistent.

    3. “I must have shouted at it in increasing levels of decibels…”
      Ah, the usual response of the fuckwit when dealing with people who speak different languages; shout loudly and gesticulate wildly, ’bout what I’d expect from shit-for-brains here. “Otherwise pathetic iPhone 4s sales”. Yeah, riiiiiiight!
      You’ll be saying the same about the iPad next; ‘evolutionary… nothing new to offer… when are Apple going to make it with a bigger screen…’ yada yada yada!

      1. It seems like you are describing yourself here. The general level of your writing puts you obviously in the category that you seem to despise and ridicule. Please find another forum to spout your expletives and gutter talk.

  7. I ‘sorta’ know what he means. Siri (a well-spoken man, here in the UK) answered my ‘local weather’ question snappily and accurately. Demo repeats for the gf weren’t successful at all – though she did get an accurate answer for her own weather zone, as in: ‘It’s not looking too good…” The graphic showed sunshine and 15C! So Siri’s def a beta! Fun though.

  8. Beta is beta. Why do people want to make it more for their benefit?

    Siri works and works well but it is a new technology and will grow up in time. It is on the iPhone because even as beta, it still works better than anything on the market. People who don’t like it, don’t have to use it. Sell me your iPhone 4S!

  9. I got an email 6 months ago that promised me a bigger cock.
    Should I take this as absolute gospel?

    The one that promised me bigger tits was a total bust..
    just what i wanted 44″ D cup man boobs..

  10. BTW – My beta Siri works GREAT!
    It’s become almost as indispensable as my iPhone . . . almost.

    Apple is now working on other languages for Siri, such as moron.

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