Volvo Car Sweden wanted to find a way for its Service Technicians, to have more time with their customers, which they accomplished with a custom app for iPhone and Apple Watch.
It’s currently being used in Sweden and going through testing in Norway, but is planned to roll out to globally in time. Because it works both on iPhone and Apple Watch, it offers flexibility and freedom from being tethered to desktop computers, as some of the systems were before.
As the customer arrives at the service center, the technician is automatically sent a notification to their wrist, so they can greet the customer promptly. As well as the customer’s name, the car’s service history is right there on the technician’s wrist. Previously, they’d have had to go to a desktop computer and read it there, or else print it out to be able to have it to hand back at the car. So, this new system saves paper, too, with paper printouts decreasing by 40% since the app was introduced.
The idea of putting the app on the Watch, as well as on an iPhone, is genius. Small and convenient though the iPhone is, you need a hand to hold it. However, even if both your hands are full with tools or bits of car, you need nothing to hold your Watch because it’s strapped to your wrist already, of course.
MacDailyNews Take: Welcome, Volvo!
Apple Watch saves time.
Small bits of time saved throughout each day equal big time savings each day. Time is our most precious commodity.
“Lost time is never found again.” — Benjamin Franklin
That’s why we wear Apple Watches, they give us the gift of time.
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Then they just have to get rid of Android Automotive in their cars. Not buying anything from Volvo, Jeep, Chrysler or any other from Stellantis
I agree with your sentiments but you should know who owns Volvo: Geely, not Stellantis.
Maybe the dealership office staff wants bling on their wrists, but no mechanic I’ve ever known would ever wear a watch. Talk about a stupid idea for someone who is challenged to work in tight dirty spaces.
The idea is great, but having worked my way through college as a dealership service technician I can tell you the watch’s screen will have a very rough life. I wore a wrist sweat band to protect my watch before just giving up and keeping it in a drawer of my toolbox mat work. And before you go down the screen protector route I can also tell you they don’t hold up to sharp and often hot metal components in very tight spaces. I worked primarily with vehicle electronic drivability and accessory systems. Heavy line techs will provide the watch with an even harder life. Most dealerships have been paper free for years, but an iPhone app would have been great as opposed the PC terminal system we used.