iFixit: Apple’s Self Service Repair program is huge, exciting news

Apple today announced Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools. Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers featuring M1 chips, Self Service Repair will be available early next year in the US and expand to additional countries throughout 2022. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 Independent Repair Providers who have access to these parts, tools, and manuals.

iFixit's 16-inch MacBook Pro teardown reveals easier battery replacement
iFixit’s 16-inch MacBook Pro teardown reveals easier battery replacement

The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone display, battery, and camera. The ability for additional repairs will be available later next year.

Elizabeth Chamberlain for iFixit:

Apple’s landmark DIY repair announcement is a remarkable concession to our collective competency. Apple has long claimed that letting consumers fix their own stuff would be dangerous, both to us and our stuff. Now, with renewed governmental interest in repair markets—and soon after notably bad press for parts pairing—Apple has found unexpected interest in letting people fix the things they own…

This is huge news for everyone, but we’re especially excited at iFixit. We started in 2003, when cofounder Kyle Wiens tried to fix his iBook but was blocked from a service manual for it. If Apple follows through next year, it will be the first time the company has published iPhone repair manuals… We are hopeful that Apple’s DIY manuals will have the same information given to Apple Authorized Service Providers, but rewritten with customers in mind.

MacDailyNews Take: As we wrote earlier today:

And just like that, “Right to Repair” legislation dies on the vine.

And, we’re going to repeat, because there will be a lot of products destroyed by customers who quickly find they’re in way over their head: Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices. For the vast majority of customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.

*Yes, the threat of “Right to Repair” legislation is what caused Apple to debut Self Service Repair.

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5 Comments

  1. RE: “Self Service Repair, which will allow customers who are comfortable with completing their own repairs access to Apple genuine parts and tools.”

    I would imagine that customers who are uncomfortable will also have access.

  2. Maybe in the future, the products will be designed to facilitate repair. I just replaced the battery on my old iPhone SE (2016). I would not call it simple. It’s hard because the screws and connectors are super tiny, not because the steps are complicated. Screws easily dropped and lost. Delicate connectors (and ribbon cables) damaged while removing and reconnecting. The newest iPhones are no doubt 5 years more intricate inside, compared to my iPhone. Lots of people will try and end up paying Apple MORE money to repair the extra damage. Maybe that’s the plan. I used to fix old iPods (4th and earlier) for fun. They were easy to fix, swap parts, once the trick of prying open the casing was mastered.

  3. RE: MacDailyNews Take: “And just like that, “Right to Repair” legislation dies on the vine.”
    Hardly. Apple is MDN’s universe, but there’s a whole other world out there. Look around.
    This just in from repair.org –
    “Apple thinks you should be able to fix your own stuff We’re delighted to see Apple directly to consumers. Its a big step forward for one of the most dedicated opponents to Right to Repair, and frankly unexpected.
    Holes remain. We don’t know if independent repair providers will be able to buy parts and service information. We don’t know if the pricing to consumers will make sense, nor if consumers will be able to use competitively priced parts from 3rd parties. The list of parts and products remains very limited — and while the press release hints “more” will be available over time, we all know that good intentions aren’t bankable.
    Our inner cynic believes that Apple is making these concessions in a clear attempt to forestall legislation. The moment our pressure is off — they have no incentive to remain helpful. Further, legislation isn’t only about Apple — it applies to competitors as well — and into industries outside of consumer electronics.
    Victory feels great — but reminds us that this is one of the thousands of OEMs that abuse their customers with anti-competitive policies. We will continue until laws are passed that make it practical for all equipment owners to have fair and reasonable access to repair services of their choice.”
    Complacency is the bane of democracy.
    Peace out.

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