How Apple will handle returns and repairs during retail store closures

Apple has posted a FAQ about how the company will will handle retail store closures, including returns and repairs.


Apple store returns and repair. Image: Apple logoQ: My local Apple Store is closed. When will it reopen?
A: Out of concern for the safety of our customers and employees, Apple has closed all retail stores outside of Greater China through March 27. Please check for the latest on Store Operating hours.

Q: I want to return a product I recently purchased but the 14-day return period will end before March 28—what should I do?
A: Don’t worry. We’ll accept your return up to 14 days after we reopen.*
*Exclusions: Contracted iPhones (US, CA, JP, AU); Carrier financing (US only); Trade-in devices (value of device can be given in form of gift card)

Q: My device is at an Apple Store for repair. When can I get it back?
A: We are working to complete all repairs. If your device is ready for pick up or is awaiting parts, a Team Member will contact you with details. If ready for pickup, you can collect your device on March 15 or 16 between 12:00 p.m. and 5:00 p.m. You can check the repair status at

Q: What’s the status of my repair?
A: You can check the status of a repair online at

Q: I need to get my device repaired. How can I do that if retail stores closed?
A: You can start a repair online or contact support at

Q: I scheduled a Genius Bar appointment before March 27. Will you be open for that?
A: We will not host Genius Bar appointments before we reopen on March 28. You can reschedule your appointment and get self help at

Q: I placed an order to pick up at my local Apple Store. How can I pick it up?
A: If you received confirmation that your order was ready for pick up, you can go to the Apple Store location on March 15 or 16 between 12:00 p.m. and 5:00 p.m. to pick up your order.

Q: I placed an order online and had it shipped to the Apple Store. Can I make changes?
A: Yes, visit to view the status of your order and make changes. Or contact us via chat or phone.

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