“If the latest iPhone battery replacement controversy hadn’t generated enough bad publicity for Apple, the company now faces another issue: demands to fully recall and replace the keyboards on current-generation MacBook Pro laptops,” Jeremy Horwitz reports for VentureBeat. “A new petition has already gathered hundreds of signatures, claiming that ‘[e]very one of Apple’s current-gen MacBook Pro models … is sold with a keyboard that can become defective at any moment due to a design failure.'”
“Apple controversially debuted a new ‘butterfly’ keyswitch design in its ultra-slim 12-inch MacBook before incorporating an improved second-generation version in 2016 and 2017 MacBook Pros,” Horwitz reports. “Initial complaints over the MacBook keyboard focused mostly on noticeably reduced key travel, which professional writers found frustrating. The subsequent MacBook Pro version remedied that issue by restoring much of the key travel, though some critics maintained that the typing experience remained sub-par compared with prior MacBook Pro keyboards.”
“After months of use, however, even otherwise satisfied users began to report sticky and unresponsive keys. Dust and other particles normally found on hands were slipping under the keys and gumming them up, in some cases temporarily, in others permanently,” Horwitz reports. “Users seeking fixes discovered that Apple repairs would be incredibly expensive — in the $700 range — and time-consuming, as the keyboard isn’t user-serviceable.”
Read more in the full article here.
MacDailyNews Take: Cupertino, we’ve got a problem. Again.
Apple’s MacBook Pro keyboards said to be failing twice as frequently as older design – May 1, 2018
MacBook Pro: The butterfly keyboard effect – April 26, 2018
Where Apple’s reinvention of the keyboard may go next: Full touchscreen – March 14, 2018
Apple’s design decisions and iPhone batteries – January 8, 2018
Hey Apple, it’s time to give up thinness for bigger, longer-lasting batteries – January 6, 2017
Apple in talks to acquire Australian startup Sonder for dynamic key-morphing Magic Keyboard – October 13, 2016
At this point, why make iPhone any thinner? – January 8, 2016
Open thread: What’d be wrong with slightly thicker iPhone with more battery life and a flush camera assembly? – December 21, 2015