Apple’s Macs are No. 1 in reliability

“If you’re looking for the most reliable computer on store shelves, one brand is better than the others, according to a new study.,” Don Reisinger reports for Fortune.

“Apple has earned an A+ grade for reliability in the latest Rescuecom computer reliability report,” Reisinger reports. “According to computer repair company Rescuecom, Apple’s machines represent just 3.2% of all repairs it makes. That low number, coupled with the company’s millions of Macs sold per year, translates to low failure rates and the high reliability grade.”

“Samsung and Lenovo landed in second and third place with grades of A- and B+, respectively,” Reisinger reports. “Rescuecom also said that Dell, which earned a reliability grade of C+, was hit hard in its study for computers not having the same components and therefore causing repair problems. HP was in even worse shape in the study with a reliability grade of D.”

Read more in the full article here.

MacDailyNews Take: Of course, Apple Macs are A+ machines.

Consumer Reports: Apple makes the most reliable devices; steer clear of Microsoft’s unreliable Surface products – August 10, 2017
Consumer Reports: Apple’s Macs the most reliable by wide margin – May 26, 2017
Beleaguered Microsoft’s Surface Pro and Surface Book exhibiting nasty freezing problems – March 7, 2016
Apple Macintosh continues to dominate in personal computer customer satisfaction – September 23, 2014
Apple Macintosh continues to dominate in personal computer customer satisfaction – September 17, 2013
Apple sweeps PCWorld Satisfaction Surveys for desktops, notebooks, smartphones, and tablets – December 7, 2011
Apple Mac tops American Customer Satisfaction Index customer satisfaction for 8th consecutive year – September 20, 2011
American Customer Satisfaction Index: Apple Mac dominates for seventh straight year – September 21, 2010
ACSI: Apple Mac again leads Windows PCs by wide margin in consumer satisfaction – August 18, 2009
Study: Apple beats Dell and HP in customer satisfaction – June 26, 2009
J.D. Power: Apple iPhone ranks highest in smartphone customer satisfaction – April 30, 2009
Survey: Apple Mac users report highest level of satisfaction by far – February 19, 2009
ChangeWave: Apple Mac holds its corporate share; clearly leads in corp customer satisfaction – December 31, 2008
ChangeWave: Apple iPhone’s ‘very satisfied’ rating more than double that of RIM’s BlackBerry Storm – December 22, 2008
J.D. Power: Apple iPhone ranks highest in business wireless smartphone customer satisfaction – November 06, 2008
ACSI: Customer satisfaction rockets for Apple’s Mac; rest of Windows PC industry drops again – August 19, 2008
ChangeWave: Mac OS X Leopard satisfaction far outpaces Vista; Apple Mac strong despite PC slowdown – March 26, 2008
ChangeWave: Apple iPhone maintains big lead in customer satisfaction; top choice among likely buyers – February 07, 2008
ChangeWave survey shows big Apple Mac sales, very high Mac OS X Leopard, very low Vista satisfaction – January 17, 2008
ChangeWave: Apple’s iPhone races to huge lead in customer satisfaction – October 18, 2007
Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – September 18, 2007
Survey: Apple iPhone nabs unprecedented 92% satisfaction rating (plus likes and dislikes) – August 16, 2007
Study: Apple iPhone owners ‘off the charts’ satisfied with device – July 13, 2007
Microsoft’s customer satisfaction drops following Windows Vista launch – May 17, 2007
Apple’s secret ingredient? A large group of very satisfied customers – April 10, 2007
Apple Mac desktops, notebooks top PC Magazine’s Annual Reader Satisfaction survey – again – August 22, 2006
Apple Computer tops PC satisfaction study – August 15, 2006
Apple Mac desktops, portables top PC Magazine’s 2005 Reader Satisfaction survey – August 24, 2005
Apple continues to lead in customer satisfaction, Dell loses more ground – August 16, 2005
Apple Macintosh leads in personal computer customer satisfaction – August 24, 2004
Apple Macs top PC Magazine’s ‘17th Annual Reader Satisfaction Survey’ – August 10, 2004

[Thanks to MacDailyNews Readers “Fred Mertz” and “TJ” for the heads up.]


  1. Yes they are!

    But what’s important to remember is what they are not. Affordable, speed benchmarks, upgradable and refreshed regularly.

    All fixable if the SJW CEO makes it a priority …

      1. But how, exactly, do you identify a “fake” down vote from a real one? What is your definition of a “fake” down vote? As far as I can tell, you consider every down vote to be fake because that means that someone disagrees with the pronouncements of Your Eminence.

        Down votes are down votes. Some of them are for intellectual reasons. Some for political or emotional reasons. Over the years, you have posted a lot of crap, so you may have simply built up a down vote reputation, like botty.

        Hint, if you truly do not care about down votes, then you would stop posting about them. Your hypocrisy is showing.

        1. Pointing out reality, is neither hypocrisy or delusion.

          Botty and I have detractors, tis true. Who doesn’t? However, when you post 100% positive about Apple and totally non-political in the first hour or two rightly so receive 10-20 stars at a 4-4.5 rating.

          We both have seen the following happen right before our eyes. In 15-20 minutes the positive rating disappears and registers 50-100 more votes pulling the rating down to 1.5-2.

          Nobody, I mean noboby has that many detractors that can work that fast.

          Bottom line: As long as WordPress is used ratings are wide open to manipulation. Many smart people hear have noticed it happening and spoke out about it. And if you don’t believe it, then you are indeed naive and the “deluded one” …

    1. Good points. When folks ask me about getting a Mac without having to sell a kidney, I always advise them to look at Apple’s certified refurbished Macs. They’re somewhat more affordable and come with a one-year warranty.

      I also counsel folks to check out HSN/QVC. Apple moves a lot of product through these shopping channels, usually in discounted bundles with flex pay and free shipping. I have both HSN and QVC iOS apps and can quickly locate a decent bargain for folks and show them a video. Of course, Android and Wintel platforms offer even more ginormous savings, but I primly remind anyone tempted by them of the parable of the three little pigs.

      1. Macs are only “expensive” in comparison to cut-rate pieces of PC junk. The results of *every* study that I have seen since Apple switched to Intel processors is that Windows PC equipped in a comparable fashion to Macs are comparable in price, and sometimes more expensive. Granted, that may have changed in the past few years for portions of the Mac lineup that have not been adequately updated. But your “sell a kidney” comment is ridiculous. People pay more money per month for their cell phone service or buying a cup of coffee every other day. When is the last time that someone said that they had to sell a kidney so that they could drink a cup of coffee every other day next year. lol

        Herself, you used to make some insightful and well-balanced comments. But you are not posting as a registered user any more, so I suspect that someone is simply squatting on your MDN forum handle to create a favorable feedback loop. GoeB? Anything to confess??

        1. I don’t know why you brought up my name?

          Herself is at the top of my list and very rarely we disagree, nobody’s perfect.

          I post as myself only (100% above board). Nuff said …

        2. I beg your pardon? I never posted as a registered user. Thank you for saying some of my comments were insightful and well-balanced, but I think that particular plaudit belongs to Predrag. Mine were just as often wacky, manic, dispirited, or wrong-headed depending on my mood.

          In taking literally my comment above, you are over-reacting in the most delirious way. Learn to read. What I said was not that Macs are too expensive but that folks who asked me for buying advice thought they were, and expressed their misgivings in those terms. People do talk that way in real life, you know.

          You didn’t appear to notice my final sentence. That is in fact the whole point: platform switchers do worry about balancing security and costs.

          As for GoeB, I am fond of him because he appreciates nature and because he takes no crap.

  2. Old Apple Macs up to 10 years old are still running fine in spite of the years and abuse they get from me.

    I have found the MacBook Pros to be overly tough when dropped; even multiple times. They just keep on plugging away. I have found the hard way that keyboards don’t like liquids, though.

    1. Still use the lampshade iMac that I got from my grandmother after she passed. It works great in my pharmacy for looking up patients. With things getting smaller, it kinda looks a little big now. Back then it was pretty cool.
      Also just updated several 7 year-old iMacs with SSD drives and they are like new computers. All I can hope for is 7 more years and that looks very likely to happen.
      Thanks Apple.

      PS: compare that to my front-end point of sale registers that I have had to update 3 times in the last 9 years in order to keep up the compatibility. Now, they want $3,300 just to update to 3 new credit card terminals plus $85 month maintenance/security fees. RIDICULOUS.

  3. Of course Macs are reliable. Apple spends 5 years between updates, so the one guy (or gal) they have designing Macs in the basement has enough time to work out all the super difficult technical issues choosing the latest Intel chipset.

    The sad reality though is if you shop wisely, you can sometimes buy two FASTER computers for the price of one Mac. Not fragile plastic netbooks, but nice comparable solid hardware. Apple is really that out of touch.

    Word to the wise: without Magsafe, Apple took a huge step backwards. don’t assume your Mac laptop will withstand a drop from the dinner table.

  4. What’s a Rescuecom and who actually uses this company for computer repair?

    One would think that a non-Apple repair company would see very little demand for Apple products since a large portion of Apple buyers choose AppleCare insurance and Apple Store services our of force of habit.

    Would this not sway the statistics?

  5. I worked in remote locations in Africa on and off for many years. I was a Apple fan before, but the reliability of MacBooks in harsh, dirty environments made them the only choice. Friends would buy cheaper laptops, replacing them time after time costing them far more. Taking apart my last “Africa Mac” I was amazed at the amount of sand and dirt inside – it never faltered.

    1. I have completely lost faith in Apple since they started gluing stuff closed.

      My Ti Powerbook was maintainable, not indestructible. It was not without fault but it was a great value due to maintainability. That value has been taken away by bad Apple design lately.

      When the hard drive crashed, I personally replaced the drive in minutes. Recovery from the backup was easy using FireWire target disc mode.

      When the battery aged, I bought a new one from OWC. It was externally accessible and could be hot swapped when plugged in.

      I maxed out the RAM in seconds by flipping up the keyboard and inserting a couple cards.

      When the keyboard ( better than any MacBook keyboard offered today) started having a glitch, I diagnosed it quickly myself: the umbilical had chafed due to lots of hard use. One strip of electrical tape later, all was resolved.

      When the cheap skinny wires on the Apple power brick frayed, I bought an aftermarket ac/dc converter which charged anything, including cell phones in parallel with the Mac. I still use it on non-Mac gear.

      The Ti Powerbook offered DVI digital video output and included an analog video adapter in the box for people with old external displays, plus usb & FireWire ports and even a PCI slot for expansion. Now Apple forces you to pay tens of dollars for adapting CURRENT MODEL Apple gear to work with their MacBooks. Carrying a bag of adapters is today’s reality thanks to Apple being stingy.

      Apple has decided the user cannot be trusted to do anything. So I don’t trust Apple that they have anything solid under the hood. If they did, it would be accessible.

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