Are you using Face ID wrong?

“Face ID is one of the iPhone X’s best features, and we’ll see every other company in the industry copy it in the coming years,” Chris Smith writes for BGR. “Face ID has no rival in the mobile business right now, but things will change come next year when more smartphone makers will utilize 3D sensors in depth-sensing face recognition modules.”

“But you might be using Face ID wrong, and it’s time you fixed it,” Smith writes. “‘The Face Unlock, it works. But the process is not something that I consider to be enjoyable,’ Hilsenteger says before showing the Face ID malfunction incident from the iPhone X announcement event. Of course this is BS and we all know why that happened. It’s a security feature, but he fails to explain it, giving the false impression that Face ID won’t work when you’re looking at it.”

Smith writes, “It seems to me that Hilsenteger is missing the forest for the trees in his anti-iPhone X review when dismissing Face ID.”

Read more in the full article here.

MacDailyNews Take: Face ID on iPhone X is consistently fast and reliable. Anyone who says otherwise has never really used it or has a very rare defective unit.


    1. Face ID works well and it works consistently for me in all sorts of light, even in a dark room, which I honestly expected to be an issue due to my dark skin.

      It is extremely fast typically no more than 1 second to open. It recognizes me faster than I can remember how to get into the phone without a home button.

      After the lock pops open, you have to swipe up to get to your home screen. I wonder if most of the complaining would go away if Apple just took you directly to the home screen after the lock opens?

      I agree with MDN though. Anyone having significant problems is doing something wrong.

      Maybe setting it up again.

    2. I dumped FaceID on my X. It’s not consistent and my unit is not defective. It’s lighting conditions.

      I turned it off. Use a passcode after 1 hour of inactive device. Apple Watch for Apple Pay.

      1. Sorry dswe but that doesn’t wash. I was so eager to get my X working the first night , i didn’t want to awaken my wife so I sat in complete darkness to initiate the face ID (I was also curious to see if it could do it without any light). It completed the face recognition process very quickly–maybe 5 repetitions which took all of two minutes and has worked instantly every time since. As soon as I pick it up and glance down at it, it is unlocked and ready for the up swipe.

  1. FaceID doesn’t fail, but instead is ready before I am and will give up by the time I want to unlock. I have to enter my passcode at this point.

    Another thing, I don’t like double pressing the power button to use Apple Pay. I think once FaceID clears that it’s me, there should be something better than double tap to make the purchase.

    1. I don’t understand your first point at all. The unlock icon on the lockscreen will stay unlocked until the display goes back to sleep, any time before that and you can swipe up to unlock.

      As far as the double-tap for Apple Pay. Yes, that’s a bit unfortunate because Apple needs you to make a physical action to affirm the purchase. With Touch ID, it was one action to verify ID and to approve the purchase. With Face ID, they need something in addition to the face (since that’s passive) and my guess is that they’re thinking tapping somewhere on the screen may be too accidental or something.

  2. One problem with Face ID for the elderly is that it can be hard to hold the iPhone X at the right angle and distance while keeping it there and steady to do the initial scanning. Also it can be hard to move the head appropriately, especially while keeping it in the frame.

    For one older woman, I helped set it up by holding the iPhone for her and coaching her through the head movement. It helped, but now it’s going to take a while for her iPhone X to learn before it’s as accurate as it could be.

  3. At first, Face ID worked maybe 20% of the time. After 10 days with the device the success rate has jumped to around 60%. To help increase the success rate I turned off raise to wake. The second thing I did was remember the distance, position and angle the phone needs to be in while laying in bed, standing, and sitting in a chair. For example, when standing the device can be at a varied distance from the head and also lower than the head. When laying in bed the iPhone X needs to be approximately 1.25 feet from the head and elevated above the head.

    For me, it’s kind of like learning how to drive a car: It will take a couple of weeks or so to become proficient with Face ID.

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