Did you get yours?
We did! Each with a November 3rd delivery date, one week away, iPhone X’s official launch day. But, those delivery dates didn’t last for long – just a few minutes!
Apple’s iPhone X became available today at 12:01 am PDT / 3:01 am EDT. The iPhone X is available in Silver and Space Gray finishes in 64GB or 256GB storage capacities. The 64GB versions are priced at $999 and the 256GB models are $1,149.
During the preorder process, Apple performed carrier checks for our unlocked iPhone X models (Verizon). This process took a few extra precious seconds, but went off without a hitch and thankfully did not delay delivery on our orders.
Within minutes, by 12:10 am PDT, iPhone X delivery dates for both colors (Silver and Space Gray) and both capacities (64GB and 256GB) slipped to “1-2 weeks.”
By 12:17 am PDT, all delivery dates for iPhone X units slipped to “2-3 weeks.”
Update: By 12:28 am PDT, all delivery dates for iPhone X units slipped to “4-5 weeks.”
Update: By 1:44 am PDT all delivery dates for iPhone X units slipped to “5-6 weeks.”
Those customers who haven’t preordered can still brave Apple Stores, third-party retailers (Best Buy, Target, et.), and carrier stores in order to try to get their iPhone X on November 3rd.
I made it!!!! Awesomeness!!! 😀 So Happy!!!
Omg. And Apple just sent me a confirmation email!!!!!!!! Yay
Yeah me too. At about 12:07am. Had me going when nothing was happening as the clock started running and precious minutes were dripping by. Wonder how fast they’ll run out of this first batch? Guess we might find out tomorrow, meaning later today.
Managed to grab my 256GB silver as i wished from my local ISP. Wasn’t easy, as the preorder process was handled very badly.
4-5 weeks in Australia already after 23 minutes
Nov 3! 😃
I had my iPad Pro 12.9 in split screen on the AppleStore App and Safari on Apple.com. But, my iPhone 6S got me onto AT&T faster and I got a Nov. 3rd delivery date! Sometimes you gotta go at it multiple ways I guess…
No stock!!!
Got it, but Nov 17-24, ugh! The apple store app didn’t work till 12:20 am! The website worked, but as soon as I went to order it said I had to complete it on the apple store app, but it wouldn’t connect till 12:20.
Frustrating, but I suppose it could be worse!
Right? I couldn’t even get into the store. Then had to wait for carrier. Finally finished at 02:24. Didn’t go back to bed till I got confirmation email. Nov 17.
Got mine! But when ordering my wife’s, I got a reservation number because the server could not connect to Verizon!!! Still waiting for an email!
My son Nov 3.
Me Nov 17 -24
My other son Nov 17 – 24
First off, the Apple Store App and the website didn’t “launch” on time, which I can understand. The AT&T site also opened, on a queue, 6 minutes or so past launch.
Apple Store Website actually came up first. So I rolled with it. My bag was empty, mistaken favorites as some means to get there quickly – it wasn’t. Selected through everything and always stumble on that accept check box. Hoooo. Apple Pay. Fail fail fail. What??? I know this is right. Turns out on the Safari Website it was defaulting everything, CC and delivery to my work address. My CC must hate me now. Apple Pay simply did not work whatsoever, from the Mac.
Checked the Apple Store App, it was completely synced with my web session. I selected Apple Pay and zing!!! It went through, correct address and all.
I don’t know WTF happened with Apply Pay on Safari.
I got slipped into Nov 17-24 ship date. I don’t even know if this is 2nd or third group. If it goes week by week, I guess it’s the third group. Dates slipped twice by 12:16am.
I had a similar but much worse experience. For comparison, for the first Apple Watch, the Apple Store app store opened at 03:03, and it took me about 20 seconds to complete my order, without a favourite having been previously set in my account in the app. That was two years ago.
Fast forward to a ‘more mature’ store, more than two years later, and it seems that I was lucky to get my order in at all. In Canada the store, overall, did not ‘start to open’ until 03:06, and late in that minute. I had to use the web store as an indicator, because I’d already spend six minutes opening and closing the Apple Store app on my iPhone, because it was clearly having problems. The app was not showing me my favourite, that I had so carefully prepared and checked for the launch. So, I started a completely new order, several times, but was shown something about carriers. This was not for an upgrade, but for a new order. This is supposed to be an unlocked ‘phone, so carriers do not come into the equation. Worse still, the carriers were U.S. carriers, not the Canadian carriers. I could not get rid of the insistence on choosing a U.S. carrier for my non-upgrade Canadian iPhone X. Then there was the ‘doubling’ of my order in the app, but let’s not dwell on that.
By about 03:17, I’d had enough, and tried to order with the web site. That barfed about four times with Apple Pay, so much so that, for a while, I gave up hope and went back to the iPhone app. The iPhone app was still a clusterfsck, so I had to try the web store again.
Finally, it went through at about 03:19. By this time, what should have been a successful order in a few seconds, putting my order, as happened with my Watch over two years ago, in the first delivery, ended up being an order that put me at 2-3 weeks delivery.
At 10:38, my Canadian account in the Apple Store app still shows me the U.S. carriers. :-/
FWIW, even though the web order was for my AppleID and through ApplePay, the e-mail confirming my order gives me a link that takes me to the iPhone Apple Store app’s order section, asks me to TouchID, and then promptly tells me that “The following order number xxx does not belong to the provided account.” My account information on the app is still totally borked. For example, I’m told that “At this time, we’re unable to display devices linked to your Apple ID.” Thanks, Apple.
Methinks that the Apple ID team and the Apple Store teams did not to their intersystem testing properly, a) forcing Canadian customers to use the web store, when they expected to use the Apple Store app, and b) not linking the app to the Apple ID, so that the wrong series of app ‘pages’ during the purchase process were shown to the app user, resulting in an inability to purchase the iPhone X from the Apple Store app. I still cannot purchase anything using the app, because all my information is missing from the app, even though it logs in properly under my Apple ID.
For so many nominally independent reasons, this was by far the worst clusterfsck of a launch that I can remember in several years.
Someone(s) at Apple should be fired, or given some equally painful fate.
Something on this level happens every year. There are many factors involved. An iPhone launch is one of the most complex marketing actions any company can make, on a global scale.
The whole scope is to vent our failures and successes.
The amazing thing here, in the past, I could complete my order more than 30 minutes past launch-preorder and still get launch day delivery. And now it’s less than 6 minutes to delivery slippage.
I have come to the conclusion that access to the Apple Store to pre-order is rolled out regionally. There is no equality regarding the Store opening up at 12:01AM PDT. This is, I think, an Akamai issue as either a controlled rollout or a technical issue that the script takes x time to update all the systems, that re-enable the Apple Store.
I suspect, if we used VPN to rout to an appropriate region, we would have access to the Store earlier. That’s a bit extreme. Having the new iPhone within a couple of weeks is okay with me. The alternative is time wasted.
> The amazing thing here, in the past, I could complete my order more than 30 minutes past launch-preorder and still get launch day delivery.
Yes, but in which country are you? Canada?
I finally succeeded at about 03:20, but was put at 2-3 weeks. It is at least bothersome that a so-called international rollout at the same 00:01 PST, would let you get a first-day delivery for an order that was completed some ten minutes after mine completed.
Apple, you must do better and treat your customers more consistently. The is, frankly, no excuse for the above.
Oooh that makes me so angry when it happens. Like how can this be fair.
What I think is possible, Sprint designated phones aren’t selling as fast, as an example. For Canada, sure it’s something else. It’s all about SKU or model numbers. More demand for a specific model means later delivery at an earlier time. But I do know that some people will get the exact same phone, later and still get launch day. Frustrating. I can’t believe this is specifically Apple’s fault – but more of an issue with how the Internet is built. Some random biological like things happen.
Ordered mine I think, notice said Apple could not reach my carrier,but they have one reserved for me I had the 11/03 date, hope it works out
After pressing payment button via Safari I finally got it in on 3:18. Delivery in 2-3 weeks. Worked better than the Apple Store app on iPhone
Got mine with Nov 3rd, shocked!
1. The Apple Store app didn’t go live until 7-8 minutes past when it was suppose to go live.
2. When it finally did go live I completed the order within 1 minute and got a reservation number message stating the carrier systems could not be reached.
3. The message said they will be emailing me to complete the order. Almost 30 minutes has past and no email has been sent.
4. Confused.
Which carrier?
Verizon
Sorry.. must be aggravating
1. It’s been one hour and ten minutes since I placed the order in the Apple Store app and the carrier servers still can not be reached to complete the order.
2. There are no reservations listed for my “order” in the Apple Store app
3. Apple sales doesn’t answer the phone
3. Even more confused
Used the Verizon app and got a 256 GB Silver showing up Nov 3.😌😌😌👌🏻👌🏻👌🏻🤠🤠🤠🙆🏻♂️🙆🏻♂️🙆🏻♂️
12:06 256 silver nov 3.. yeee ha:)
12:10 all 256 models sold out.. 2-3 weeks
64s still abailible
12:20 all models sold out…. 2-3 weeks
12:32 all models sold our….. 4-5 weeks
Update :
1:49am
All models
5-6 weeks
I personally feel there is massive interest..
But that is just what i feel/think!
…. ummm … yet …what if Apple can only produce 1000 phones a day ???? (Just being the devils advocate;) )
I truly believe x is a hit.. even with F-ing Notch..
IIVobmijoy
The App Store only started working at 12:05AM PST (or 4:05AM my time). Regardless, I managed to get it (Silver 64GB) for Nov 3rd and a case for Nov 2nd. I was charged right away for the case and about 20-25 minutes after I ordered for the phone. I used a VISA Debit and I had to call my bank to get an increase in my allowable Online Spend Limit. Of course, I woke up 20 minutes before the preorder and only checked to make sure the numbers were still updated and above the usual $1,000 limit like 8 minutes before and sure enough, the limit reverted back to $1,000. Luckily I had my bank on speed dial and quick access to my debit card AND the guy on the other end was super quick. Managed to get off the phone by 11:59 PST. So I was sure I was going to be on the phone much longer… needless to say, I was almost sweating bullets! My first online preorder for an iPhone and what an experience!
Still don’t have e-mail order confirmation as of 12:40am. When I look at the Apple Store app under Orders it says I don’t have any but I know for a fact I went through the whole process with a delivery date and everything. Maybe Apple monthly payment plan reports differently than straight sales? Find out later today I guess.
That sucks!!
Same for me.
11/3 64g silver on Verizon, watched the Macworld twitter feed, which was useful to hear which carrier sites were up, TMo was taking orders 3 mins before the start time of 12:01. Verizon seemed to be the next one to open after mid nite. Since the Apple Store app was taking too long, I ordered directly thru Verizon.
Verizon confirmation email came at 12:30.
I made a basic assumption:
-Who waits until 12:01a.m. for an iPhone? Geeks, fans, people like me….
-Are they woman or man? Mostly man
-Are they going for black or white? Black
-64GB will be the more popular choice because it’s a bit cheaper.
-What should I put as favourite in my Apple Store App? White 256GB, followed by White 64GB, followed by Black 256GB.
And the result is: White 256GB for a delivery on Nov 3rd!
I might have made the wrong assumptions on all fronts, but I will believe it’s right because it worked!
There is no white iPhone X. Silver or Space Gray.
In the UK at 8.07 I got one for delivery 13-20th November. Pretty happy.
Hello iPhone X. 8am in store pickup. Thanks Apple! See you next Friday!
Got mine for Nov.3 and picking up at local Apple Store. I was on an iPad Pro, iPhone and a PC ( I’m at work). Got in on iPad using Safari.and paid with Apple Pay.
Couldn’t get in the system until 12:12 despite trying since 12:01. Got mine for Nov 17 window. Crap!
Why crap.. thats still good !
Could not complete my order because I had no verizon pin. What crap!
If you are already a Verizon customer you DO HAVE a pin. Should have authorized your purchase early as Apple clearly offered. This fail is on YOU!
Usually the ap on the iPhone or iPad gets you in quicker. Not this time. I was trying iPhone, iPad via the ap and computer via safari. Got in first with Safari on the Mac even though it took until 12:12
12:01 my a*s! Apple uses a different clock. Got lucky; Nov 3rd.
The comments today are a reflection of what is exciting about Apple, and I always enjoy them the most of any MDN posts because they are filled with joy and anticipation. I see messages from delighted children. Apple is Christmas.
The rest of the time I enjoy MDN for the recriminations. They soothe like a salt bath and a pounding massage. They assure me that I am among fellow sceptics, annoyed crustaceans craving weak flesh to clamp our pincers onto.
It seems to me that Apple has acquired the persona of someone who is either embraced or loathed, like the L.A. Dodgers or the Damn Yankees.
In all these cases the intricacies of the love/hate relationship are laid bare, and the resulting yelling match a spectacle to enthrall everyone,
Nice poetry, but I didn’t understand anything you said!
“The comments today are a reflection of what is exciting about Apple, and I always enjoy them the most of any MDN posts because they are filled with joy and anticipation. I see messages from delighted children. Apple is Christmas.”
Beautifully said … 🎄
In Europe at 9:07 it already was to 2-3 weeks delivery time.😞
Delivery in 3 weeks, after only 10 minutes. Germany, Space grey, 256 GB.
Oh, space black it is, not grey.
It is called Space Gray. But it looks black.
It’s been almost two hours from placing the iPhone order and getting a reservation number because the Verizon servers were having issues. There still has been no email to complete the order. I called Verizon and the rep said he had never heard of anything like a reservation designation. He said the ship dates were getting pushed into December 6th. I asked if I had an earlier ship date because I placed “the reservation” as soon as the store came on line. He reiterated he had no idea what a reservation was.
So, as the shipping times slip further and further away I sit here fumbling my mumbly.
I received the same reservation notice when I ordered my iPhone at 0212 central time zone, saying I had a reservation number and that Apple couldn’t contact att servers to confirm my upgrade, but I would get an email telling me how to complete my order.
Still haven’t received the email but looked on Apple website and showed same reservation information.
Still Waiting…
I finally received the email and finished the order. Delivery time is 2-3 weeks. Thankfully, this delivery time is less than the delivery time Verizon was quoting me two hours ago (delivery on Dec 6), so it appears the reservation is a somewhat of a delivery placeholder. This means customers placing orders after customers receiving reservations would get later delivery dates.
So, this was not a smooth process. Apple needs to clarify exactly what a reservation is and exaplain that the reservation is a placeholder in the delivery que. They also need to communicate with the carriers better and inform them what a reservation means.
I ordered mine at 18:01 local time. I’ve actually never preordered an iPhone before, so it was exciting to be in that lucky group of people who’ll get it on November 3!!
Ordered through Best Buy. 256GB, SG x 2. Nov 10 in-store pick-up. They charge an additional $100 for up-front payment, but in the past they’ve always adjusted to match Apple.
Not sure why Best Buy is launching a week later, but happy to be getting on 11/10, even ordering at 3:30P CST
Once again F#$&ed by Apple and its pos IUP. Did the waste of time Pre approval on Monday like a good boy (idiot) and woke up early to find at 3:01 am. NO APP STORE WORKING !!! Finally had to use website that in turn opened App Store to place order at 3:11am. Nov 17-24 ships. Will be calling Apple today and sending email to pipeline Timmy recommending he step down to run for office since he is better running his BS mouth then Apple.
Nice job pissing off you most loyal customers who have committed to buying your phone every year!
Getting mine 11-18 December. Ordered at 5:30am, Central time.
Slipped to 4-5 weeks in 3 minutes in China. Gosh!
Started order on the the web with TMOBILE and within minutes the servers were brought to it’s knees. However, I had already called in a few minutes before and was on hold. I was able to get a CSR on the phone within 10 minutes and completed my order for a iPhone X 256Gb Space Gray with a 11/3 delivery date. WOO HOO!!
I called and had a T-Mobile person place the order for me. In the end it cost $20 per phone for the “service,” which was not expected, but I did get a ship date of Nov 2. I called 3 minutes before 3AM so that by the time the order was placed it would be just after 3.
Nov 17th. That was tough. Kept inching my way through. Carrier confirmation took a while. Looked like it went through..but didn’t. Luckily I stayed up and kept checking. Space grey 256.
0735 ET shipping time is 5-6 weeks
Anyone know wether the iphone X will be locked or unlocked. I ordered one for T-Mobile, but what if I want to use it while I am travelling to UK for example?
TMobile phones work in the UK on the GSM network. Just check with Tmobile and they will make sure you can use it there
Nov. 3rd – 256Gb Space Grey – yes!
Telstra in Australia – ordered after a slight glitch on the Telstra site within 2-3 minutes of go live (confirmation email hit my inbox 3 minutes after go live).
Australia only gets the universal model with the Qualcomm LTE modems thankfully… I know it will likely be throttled to make the Intel models seem like they have the same performance – but stability of connection (especially when low signal) is better with Qualcomm.
My trusty iPhone 6S Plus will be repurposed as a media player – this will be a massive upgrade for me – first dual lens iPhone, first TrueTone screen.
Just 7 days (plus shipping time)!
As others have been saying – Apple Store was offline for me until 12:15 PDT. Ordered my VZ Space Gray 64 GB. Was going smoothly until time to pay. I choose Apple Pay, verified with my watch, FAILED. Tried three times – failed all three. First time(s) I have ever had Apple Pay fail – and it was on the Apple Store! Went back and typed CC info in by hand and it went. Finalized the order at about 12:30 but ship date 11/17-11/24.
At 3:35 Central Daylight Time I got December 1st delivery!!
Ordered mine through the Apple Upgrade Program. It will be arriving November 3. Then ordered my wife’s almost 30 minutes later from AT&T, also arriving November 3. Lucky.
Very Nice! Congrats!
Just did my 2 through the carrier. Say ship date Nov 3rd. I don’t believe that.
Got mine for an 11/3 delivery date
Sounds like a rousing success in terms of interest in purchasing the iPhone X. I see some gripes about the pre-order process but, honestly, millions of people were hammering the system just after midnight. Even so, I see a lot of happy people anticipating a Nov 3 delivery, so soon afterwards.
I sincerely hope that the iPhone X is even better than Apple made it out to be during the public reveal.
I seemed to have gotten lucky by purchasing through T-Mobile. It gave me a delivery date of November 3. To be honest, I don’t even know which one. I was too excited to have gotten through and complete the process before the site went back down.
App did not go live for me until 12:03, had to go through the extra steps of filling out the Upgrade Program financing items as well as credit card info. Luckily I still received a Nov 3 arrival date!
My Verizon went live before 3 AM Eastern Time, I ordered 256 gb Space Gray at about 2:55 AM and got Nov 3 delivery confirmation email at 2:59 AM.
ATT process was great! Got in the queue immediately at 12:00:01am. Was in the cue roughly 15 minutes and successfully ordered with a November 3rd delivery date. Woo hoo!!
I got my 256GB Space Gray immediately upon calling T-Mobile at 2:01 Central Time – easy as pie. Confirmation says arriving Nov. 3.
I relied on the Apple Store app and found it incredibly frustrating. It wouldn’t load until 12:04 for me, kept closing and reopening. Yeah, that wasn’t a pleasant surprise. Then when I succeeded in entering my order, the app refused to take my billing address. Forced me to enter it manually, even though the one that I have on file has not changed and was displayed correctly to begin with. It took my manual entry (despite it being identical to what was already there) and then balked at the shipping address, which was IDENTICAL. So I had to re-enter that manually too. Also, the payment method itself was confusing because there was no indication that I had to go to the “Bag” tab at the bottom to continue once I’d entered my item details. Any online purchase app takes you to “check out” or “payment” next but the Apple Store app didn’t and this just added to my frustration and anxiety. Shame on you, Apple. How can you be so technologically advanced in every other way but leave your ordering process in such a lame position?
3AM rolled around and my 7plus showed the store as busy… 3:05, same thing, 3:10… now I’m getting nervous as refreshing on phone and MBP yielded no results. At 3:15 I decided to get off of my wifi connection at my house and went to LTE. BAM! Sore came up and completed upgrade in seconds. I had been able to do the pre approval, the previous day, through the Apple store with their upgrade plan so I was ready I made the 2-3 week wave. Wondering why my LTE connection was so much more reliable that my home wifi…
Definitely want a Apple Watch Limington maine cape 783, owner Savannah Mooney