“I love Apple. I love them because they take difficult problems and come up with innovative, simple solutions. The things they make just work and we trust them. Unfortunately, my experience with Apple Music has been exactly the opposite,” Jim Dalrymple writes for The Loop. “As of today, I’m missing about 4,700 songs from my library with little hope of getting them back.”
“My problems started about a week after installing Apple Music. While Apple Music Radio and Playlists worked well, adding music to my library is nothing short of a mind-blowing exercise in frustration,” Dalrymple writes. “I started to notice that whenever I added an album to my library, not all of the songs would get added. When I looked at the list of songs, there would be some missing—sometimes, most of the album would be missing. ”
“I’ve tried logging out of my accounts on all my devices and allowing Apple Music to rebuild itself. I’ve turned iCloud Music Library on/off and I’ve done just about everything else I can think of doing. Nothing I’ve tried works,” Dalrymple writes. “The only thing that changed since I started using Apple Music is transferring my Beats account to my new Apple Music subscription. I can’t say for sure if that caused all of these problems or not, but it was around the same time.”
At some point, enough is enough. That time has come for me — Apple Music is just too much of a hassle to be bothered with. Nobody I’ve spoken at Apple or outside the company has any idea how to fix it, so the chances of a positive outcome seem slim to none. As if all of that wasn’t enough, Apple Music gave me one more kick in the head. Over the weekend, I turned off Apple Music and it took large chunks of my purchased music with it. Sadly, many of the songs were added from CDs years ago that I no longer have access to. Looking at my old iTunes Match library, before Apple Music, I’m missing about 4,700 songs. At this point, I just don’t care anymore, I just want Apple Music off my devices. I trusted my data to Apple and they failed. I also failed by not backing up my library before installing Apple Music. I will not make either of those mistakes again. — Jim Dalrymple, July 22, 2015
Read more in the full article here.
1. Always back up your data.
2. If Jim Dalrymple can’t get satisfaction from Apple, no regular customer who’s similarly affected likely can either.
3. We have all of our songs. Every single one. We did not transfer a Beats Music account to Apple Music. We simply started with our music library (a mix of many ripped CDs purchased over many years – it took months and months to rip them! – and iTunes Store-purchased music), as iTunes Match subscribers (all of our tracks ripped from CDs were long ago upgraded via iTunes Match for better quality), and as users of iCloud Music Library. We’ve had no issues whatsoever (knock on wood).
4. We hope Jim gets all of his music back (Apple needs to make this right), that Apple figures out what’s happening to some people, and that Jim can eventually trust and come back to Apple Music as it really does work like a dream, especially when you have all Apple devices as we and Jim do (Macs, iPads, iPhones, iPod touches, and Apple Watches). Spotify is crap compared to Apple Music.
5. Hopefully, this is a relatively isolated issue that is affecting the least number of customers possible.
6. We are thankful this didn’t happen to us, but we also have multiple backups, so if it did, we wouldn’t be pulling our hair out today.
7. Always back up your data.
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