Jim Dalrymple: Apple Music is a nightmare, and I’m done with it

“I love Apple. I love them because they take difficult problems and come up with innovative, simple solutions. The things they make just work and we trust them. Unfortunately, my experience with Apple Music has been exactly the opposite,” Jim Dalrymple writes for The Loop. “As of today, I’m missing about 4,700 songs from my library with little hope of getting them back.”

“My problems started about a week after installing Apple Music. While Apple Music Radio and Playlists worked well, adding music to my library is nothing short of a mind-blowing exercise in frustration,” Dalrymple writes. “I started to notice that whenever I added an album to my library, not all of the songs would get added. When I looked at the list of songs, there would be some missing—sometimes, most of the album would be missing. ”

“I’ve tried logging out of my accounts on all my devices and allowing Apple Music to rebuild itself. I’ve turned iCloud Music Library on/off and I’ve done just about everything else I can think of doing. Nothing I’ve tried works,” Dalrymple writes. “The only thing that changed since I started using Apple Music is transferring my Beats account to my new Apple Music subscription. I can’t say for sure if that caused all of these problems or not, but it was around the same time.”

At some point, enough is enough. That time has come for me — Apple Music is just too much of a hassle to be bothered with. Nobody I’ve spoken at Apple or outside the company has any idea how to fix it, so the chances of a positive outcome seem slim to none. As if all of that wasn’t enough, Apple Music gave me one more kick in the head. Over the weekend, I turned off Apple Music and it took large chunks of my purchased music with it. Sadly, many of the songs were added from CDs years ago that I no longer have access to. Looking at my old iTunes Match library, before Apple Music, I’m missing about 4,700 songs. At this point, I just don’t care anymore, I just want Apple Music off my devices. I trusted my data to Apple and they failed. I also failed by not backing up my library before installing Apple Music. I will not make either of those mistakes again. — Jim Dalrymple, July 22, 2015

Read more in the full article here.

MacDailyNews Take:

1. Always back up your data.

2. If Jim Dalrymple can’t get satisfaction from Apple, no regular customer who’s similarly affected likely can either.

3. We have all of our songs. Every single one. We did not transfer a Beats Music account to Apple Music. We simply started with our music library (a mix of many ripped CDs purchased over many years – it took months and months to rip them! – and iTunes Store-purchased music), as iTunes Match subscribers (all of our tracks ripped from CDs were long ago upgraded via iTunes Match for better quality), and as users of iCloud Music Library. We’ve had no issues whatsoever (knock on wood).

4. We hope Jim gets all of his music back (Apple needs to make this right), that Apple figures out what’s happening to some people, and that Jim can eventually trust and come back to Apple Music as it really does work like a dream, especially when you have all Apple devices as we and Jim do (Macs, iPads, iPhones, iPod touches, and Apple Watches). Spotify is crap compared to Apple Music.

5. Hopefully, this is a relatively isolated issue that is affecting the least number of customers possible.

6. We are thankful this didn’t happen to us, but we also have multiple backups, so if it did, we wouldn’t be pulling our hair out today.

7. Always back up your data.

SEE ALSO:
Apple fails yet again in the cloud: How to use Apple Music without iCloud Music Library – July 23, 2015
Oh ok, Spotify listeners are upgrading to Apple Music – July 19, 2015
Oh ok, Spotify: Apple’s iOS 8.4 adoption already at 37 percent – July 7, 2015
Apple Music could kill more than just Spotify, it could kill music labels, too – June 25, 2015
Spotify founder: Oh ok, we don’t need to be number one in music streaming – June 11, 2015
Why Apple Music will gut and publicly execute Spotify – June 10, 2015
Spotify CEO claims to be ‘ok’ with Apple Music – June 9, 2015
Jimmy Iovine and Eddy Cue: Apple Music gunning for Spotify, YouTube, and terrestrial radio – June 9, 2015
Something about Apple Music betraying Apple’s brilliance by ignoring ‘The Harry Potter Theory of Marketing’ or some such nonsense – June 9, 2015
Bob Lefsetz on Apple Music: What team is Jimmy Iovine on? – June 9, 2015
Apple Music’s huge advantage over Spotify – June 9, 2015
Apple Music is a major mess and it won’t beat Spotify or something – June 9, 2015
When Apple Music arrives, what happens to iTunes Match? – June 9, 2015
What Apple Music says about how Apple views musicians – June 8, 2015
Apple’s revolutionary Apple Music just might prove its skeptics wrong – June 8, 2015
Apple unveils revolutionary Apple Music service – June 8, 2015

58 Comments

  1. Frankly I’ve never trusted syncing iTunes nor the iCloud having much anything to do with my pics or music. Apple does not give clear warnings as other backup services and software does to let you know if you are getting into trouble. And that has never worked for me.

    I also keep voluminous backups. I can’t believe someone of Jim Dalrymple’s pedigree making the classic boneheaded consumer trusting mistake of zero backups for difficult to duplicate data (without a lot of pain and suffering or not at all). This says more about Dalrymple or Dullsimple. Also about his lack of precaution throwing caution to the Apple winds without a backup plan. Drives are so cheap now there’s no excuse.

    I love Apple too but there’s such a thing as too much automation without clear caveats and consequences for what’s about to happen to your data. Ultimately the only backup service I can truly trust is myself.

      1. In recent years, I’ve never had time machine last more than 2.5 months before failing. I’ve used it out of interest since its introduction but never counted on it as more than a tertiary backup.

    1. I agree with your points about trusting iTunes and iCloud. But… your commentary lost me with “Dullsimple”.

      Really? That was totally unnecessary. If you read Jim’s piece he owes up to not backing up his music.

      Who hasn’t made a boneheaded mistake?

      1. Sorry couldn’t help myself for such a dull and simple mistake. The problem is backup is something that should be ingrained in someone like Jim which makes it more egregious than the average consumer bumpkin. He knew better and played the backup odds and lost completely & unnecessarily. He may have given Apple Music more of a pass had he not been so foolish.

  2. Jim does not mention in his articule whether his sync is being done over the air (WiFi sync) or if he is using USB. If his sync is via USB, even the Apple branded cables stop working properly after a while and must be replaced. Replacing the USB cable resolves quite a number of weird syncing errors. Since Apple offers a free replacement for its cables, he should pursue that option next and then let us know what happens. It would also be nice for Apple to offer some diagnostic/monitoring tools within iTunes so Advanced Users don’t feel so helpless.

  3. I’m glad so many have had a great experience with Apple Music. However, I am with Dalrymple on this. I lost all the stored music on my iPhone, or at least thought I did. Turns out, all I needed to do was turn AM off and everything reappeared. Also, I found that Siri could still access my playlists.

  4. When downloading full albums from Apple Music sometimes all the songs don’t show in “My Music”. At the bottom of the album list, there is a dialog statement that says “Click here to download the full album” or something like that.

  5. Nos. 1 and 7- Indisputable: ALWAYS BACK UP YOUR DATA. Jim is my favorite, but he should have known better. First kesson I learned onmy first Mac in 1995, hard drive died within a week: I should have backed up. Thankfully, I only lost a week. A big week.

  6. My husband (all Apple since 1984) has lost a ton of music too, and is livid about it. He didn’t use Beats. He has spoken with Apple for hours, with successively higher ups, and no one has been able resolve the issue. The last person hasn’t bothered to call back, even with additional requests. Very un-Apple-like!

    1. Your husband failed to follow Rule #1 – backup locally.

      I, too, gave Apple too much trust in that regard, but mainly because I’m lazy to back up and haven’t invested into sufficiently large-enough backup drives. 🙂 I usually just stream instead of listening to m purchased music, so it’s no harm done to me if my music goes “poof!”.

  7. Apple Music sucks like a Dyson on iOS and it is not better on the Public Beta.
    iTunes sucks like a Hoover and gets worse with each fuckup of the User Interface.

    I do not want to rent music and do not give a damn about the Hip-Hop Crapfest on Dre Radio.

    Making a decent web interfaced Music Player is not rocket science- Apple at one time had a pretty decent grip on it. Then they brought stylists from the UK (Jony, I’m pointing my finger at you) to fuck up the UI and graphics to soothe his desire for trendy flat graphics, minimalist icons, skinny fonts and a blizzard of whitespace.

    I’d gladly welcome the return of fake stitching is the software worked as advertised and was reasonably functional.

  8. For me I decided to stick with iTunes Match. I like to own my songs and have a local copy in my main Mac. Beside todays music is not for me. I have all my favorites from my younger days.

  9. When I first starting using Apple Music, it deactivated my iTunes Match. That was confusing! All of my purchased and imported music was gone! Nowhere to be found. How is that a good user experience? I signed out of Apple Music, into iTunes Match and then my music (at least most of it?) re-appeared, and I also had access to Apple Music. I think that’s where the problem originates… two services that require the user to be signed in… one recognizes the other, but not vice versa. If that conclusion is correct, then it should be easy for Apple to fix, but maybe it’s a licensing issue?

  10. Apple music should have been a separate app; they have screwed up the music player which was so easy to use previously.

    They should not have messed up the iTunes match which was being stabilized after so many years, now that has gone out the window.

    Two things I did before Apple music launch was not renewing my iTunes match subscription, and not enabling iCloud music library on my mac. Even though I did not know of the problems caused by Apple music for these two, as I signed up for Apple music on day one. Apple has become too predictable with things going ka-put whenever there is iCloud involved in their launches. What beta testing are they doing for those products god only knows?

    1. Yes, it is impossible to believe that Apple Music was tested. At all. The sheer number of problems seen with Apple Music appeared almost instantly. Apple simply releases Alpha code into the wild and gets blasted almost right away.

      iCloud has been a disaster since day 1 and it has taken down Apple Music along with it.
      It is such a real shame. Apple Music could have been a game changer instead of the poster boy for Apple’s continuing iCloud fiascos.

  11. Love Jim and his take on all things Apple, but REALLY JIM??? NO BACKUP ANYWHERE?? No TimeMachine? No Offsite backup?? REALLY??

    A guy at your level of computer involvement should know he needs a back up. It’s really difficult to feel sorry for you. Not saying you are wrong about Apple needing to improve this whole Music and Cloud thing but you are too knowledgeable to be that negligent concerning backups of things you say you can not replace. My sympathy meter is running low here for “The Beard.”

  12. I have exactly the same issues. Apple needs to throw the iTunes baby out with the bathwater and start over from ground zero, writing the thing again.

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