“Apple has begun rolling out a redesigned AppleCare website to provide support and has also begun rolling out 24/7 live chat support,” Mark Gurman reports for 9to5Mac.
“The new AppleCare website is easier for users to follow and it groups product categories in more understandable fashion. The new support site also makes it simpler for customers to identify the exact issues with their device,” Gurman reports. “On the topic of live chat support, we’re told that 24/7 chat support has begun rolling out. Initially, the support was limited to certain hardware and software, but now Apple is supporting both Mac and iOS Device support at every hour of the day and night.”
More info, screenshots and links in the full article here.
[Attribution: MacRumors. Thanks to MacDailyNews Reader “Lynn Weiler” for the heads up.]
VERY nice. Do Google and Samsung have this? Just curious.
That is much better. I can now log in and see exactly what products I have bought and what is the status. Reminded me that I need to add extended warranty for my iPad mini
This is a great improvement.