Apple to replace ‘very small number’ of 3rd generation Apple TVs with WiFi issues

Mark Gurman reports for 9to5Mac, “Apple has informed its official retail stores, AppleCare employees, and authorized resellers… ‘Apple has determined that a very small number of Apple TV (3rd generation) products might experience one of these Wi-Fi related connectivity issues: Cannot locate network, Unable to join network, Dropped or intermittent connection.'”

“If an Apple technician determines that an applicable Apple TV has these issues, the unit can be replaced as part of a replacement program that Apple has begun because of these WiFi issues,” Gurman reports. “Apple says that replacements can be offered free of charge up to two years after the device’s purchase date.”

More info, including the Apple TV serial numbers that are eligible for replacement, in the full article here.

3 Comments

  1. I had this issue, I returned the ATV3 with no problem and got a replacement. The replacement ATV3 then had the exact same issue. I already had multiple Apple devices on my network including another ATV3, everything was working fine but the new ATV3. I had to restore and reset my AirportExtreme to eventually make the new ATV3 work.

  2. We have 20 of these at our org. We had chalked up the disconnects to wireless interference, it was very random and intermittent. Apple is replacing them all without hassle.

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