“You can be sure that, when Apple executives field questions at a quarterly meeting with analysts — yes the ‘a’ word again — they will be asked softball or relatively obscure questions about the company’s financial performance that few care about,” Gene Steinberg writes for Tech Night Owl. “It doesn’t help that these analysts seem not to have the slightest knack for real journalism. Even though they are allowed one question and one follow-up, you’d think someone would ask about Apple’s real problems, such as the ongoing troubles impacting iCloud. Yes, iCloud may indeed have 125 million users, as Apple claims. I have no reason to doubt the number.”
Steinberg writes, “At the same time, what about the quality of the service iCloud delivers. What about the ongoing problems that are still being reported, particularly in syncing bookmarks and contacts across multiple devices? Take this all-too-famliar example: For the longest time, my Address Book has been filled with multiple entries for some names. Those listings aren’t duplicated on my iPhone, so why is it happening on my Mac? Worse, when you delete a duplicate, the deleted entry reappears. And I’m not alone in reporting such issues, and there are more.”
Steinberg writes, “Surely one of those analysts could have used the iCloud question to ask how Apple is treating ongoing reports of sync problems and email outages. What about a question about the overall customer satisfaction rate with iCloud, and how does Apple plan to eliminate the glitches? Never asked.”
Read more in the full article here.
MacDailyNews Take: We’ve certainly encountered the Address Book issue. Have you? Any other iCloud issues you wish Apple would fix?
I suspect my duplicat contacts issues is because of Outlook on my Mac.
I have bookmark syncing issues meaning they don’t sync between my devices. I have ipad, iphone, MBA and iMac and none are in sync. Thought maybe it was just me.
I have literally THOUSANDS of duplicates in my iPhone address book. Yes, THOUSANDS. I was told to synch with the synch Mac (which I can’t do because it won’t let me) and use the Delete Duplicates function there. Can not do it. This has been an ENORMOUS issue making the address book minimally usable.
I would like to delete everything and start over, but there are too many critical contacts in there and I would have to go over each one at a time anyway.
…that’s SYNC, without the “h”.
Personally I’ve been with Apple since Toolbox and had no probs.
There are, however, 2 glitches with iCloud;
1. If you make a new appointment on ur iPhone when not connected to the internet, when u get a connection it is not synced to the other devices until u open iCal on ur iPhone- dangerous for missing appointments..
2. I always had a smart group in address book to show me the contacts which were not a member of a group… This no longer functions. Recently I had to turn off iCloud on all devices, delete all contacts and groups on iCloud, sort out the ungrouped contacts which were now on my mac, then turn iCloud back on on all devices…
Google the problem. Fixes abound. Mostly people have iCloud and MobileMe selected, which doubles each item. Unchecking MobileMe fixes it. Not Apple’s problem, although they could do a much better job communicating with their paying customers.
My problem with duplicate entries occurred well before iCloud so unchecking something is not likely the answer.