“Customers trying to reserve the latest version of the iPhone were thwarted by technical glitches that hindered sales on Tuesday, the first day of pre-orders before the device hits stores on June 24,” Alexei Oreskovic and Sinead Carew report for Reuters.
“AT&T Inc customers reported seeing account information of other subscribers while trying to buy the iPhone 4, a spokesman for the firm said,” Oreskovic and Carew report. “Technical errors also prevented some customers from ordering the device using the websites of Apple Inc and AT&T.”
“Frustrated by website problems, customers lined up outside some stores to ask AT&T, the exclusive U.S. iPhone provider, to manually process orders. The problems marked another headache for AT&T, which last week said some iPad users had their personal information exposed via a network security flaw,” Oreskovic and Carew report. “The Federal Bureau of Investigation (FBI) has opened a probe into the alleged breach.”
“AT&T spokesman Mark Siegel said the firm had received privacy complaints but it was not clear what information customers had seen because it had not been able to replicate the issue. ‘We’ve received reports of customers inadvertently seeing (other customers’) account information during the iPhone 4 purchasing process,’ Siegel said,” Oreskovic and Carew report. “He added customers could not have seen social security numbers, credit card data or call records. He said the company was still investigating.”
MacDailyNews Take: If AT&T is “investigating” as quickly as it’s been converting its billions of dollars in iPhone profits into a usable, working 3G network, don’t hold your breath.
Oreskovic and Carew report, “AT&T said in a statement that people who preordered on Tuesday afternoon would receive their new phones on June 25 or later. It said devices would be available on a first-come, first-serve basis in stores from June 24. ‘Because of the incredible interest in iPhone 4, today was the busiest online sales day in AT&T history,’ the company said in a statement.”
MacDailyNews Take: Because this only happened like clockwork with all three previous iPhone launches before, inept AT&T was incapable of predicting it and properly preparing for it.
Oreskovic and Carew report, “An attempt by to pre-order the phone on AT&T’s website generated the following error message: ‘There was a problem with your request. “We’re sorry, but we are experiencing a system error that prevents us from completing your request.'”
MacDailyNews Take: Yeah, we saw that… about 100 times!
Oreskovic and Carew report, “Apple’s website said the request could not be processed, and it suggested the customer try again later… The website issues provoked complaints by customers in Los Angeles, San Francisco and New York.”
Full article here.