Aussies rage at ‘strings attached’ iPad sales; forced bundling claimed

“Aussie iPad buyers are raging at an electronics chain they claimed refused to sell them the fondle slabs unless they bought a bag load of superfluous accessories too,” The Register reports.

“JB Hi-Fi has had to publicly affirm it had no such policy, and has offered refunds to any buyers who feel they have been stuck with redundant kit,” The Register reports.

“Pad coveters who bought their devices from some branches of JB Hi-Fi have hit the net down under to complain that sales assistants told them they could not buy the device without buying screen protectors, docking stations or other electro-fluff, including Telstra Sims,” The Register reports. “They were variously told the restriction was “company policy” or Apple-imposed policy.”

The Register reports, “Any such restrictions would contravene Australia’s consumer laws… JB Hi-Fi’s boss Terry Smart told the Sydney Morning Herald that he couldn’t say for sure whether it was the actions of a few overzealous staff, but that the firm would address the problem. It would refund any unwanted goodies, he said.”

Full article here.

MacDailyNews Take: Gizmodo article blaming Apple in 3, 2…

22 Comments

  1. @ Norm–

    There is nothing wrong with capitalism.

    If Apple, and auto dealers for that matter, want to bundle products, and make it policy to only sell them in bundes, I have no problem with that.

    The only problem with it is if they were indeed telling people that this is the policy, even if it isn’t.

    There may be an upsell quota involved. That wouldn’t make it any better, but it would serve as an explanation.

    –Posted from my job… at a US car dealership.

  2. @Comment from: TheConfuzed1

    “@ Norm–

    There is nothing wrong with capitalism.

    If Apple, and auto dealers for that matter, want to bundle products, and make it policy to only sell them in bundes, I have no problem with that.

    The only problem with it is if they were indeed telling people that this is the policy, even if it isn’t.

    There may be an upsell quota involved. That wouldn’t make it any better, but it would serve as an explanation.

    –Posted from my job… at a US car dealership.”

    Sorry, but forcing people to buy something they don’t want is NOT capitalism – it’s communism.

    I say it’s high time the authorities had a good long look at the bundling tactics of car dealers.

  3. @ the mac that roared ( barked??)
    “Sorry, but forcing people to buy something they don’t want is NOT capitalism – it’s communism. .”

    NO one is being forced to buy anything. Bundling is a subject for local laws but I am pretty sure you cannot go to a car dealer and buy an engine, or a car with NO tires. There are certain groupings that are not meant to open. Trust me, no one was holding a gun to the Apple iPad buyers there saying, “YOU MUST BUY THIS”.

    Because there is a difference.

    Just a thought,
    en

  4. Exclusive territories are not capitalism and dealerships are dependent on limiting the number of dealers in an area. They frequently collude to fix prices and engage in other anti-consumer and anti-capitalist practices.

    Car dealers are the reason the American auto industry went under. Instead of building products for the consumers, they built products for car dealers, thinking dealers are their real customers. How long before we’re buying Chinese-made electric cars from Wal-Mart?

  5. @the mac that roared

    Oh my… another person that wants “authorities” to look into something that you as a consumer can simply walk away from. Take control of your own life, man.

  6. “Sorry, but forcing people to buy something they don’t want is NOT capitalism – it’s communism.”

    BS, it’s neither. It’s not an ideology it’s a common business practice.My dog likes her beef dog food, but it always bundled with either chicken or turkey which she doesn’t care for. Why do businesses do this? Who knows, personally I think it is stupid.

    In the case of the iPad, I know the margin is razor thin. The difference between full retail and buying with my staff discount is about $1.50! In other words, they only make money on the accessories.

  7. I never said anyone forced to buy the iPad. I’m talking about the things they’re forcing you to buy even if all you want is the iPad. A common business practice it may be, but that doesn’t make it right. Why do you think that Aussie company is doing all that back pedaling?
    As for the comments on authorities, yeah, let’s get rid of them all – government, police, the judicial system, public works, everything. After all, who needs those pesky laws, who needs roads?That ought to work right? Businesses will always do the right thing. Right? Heck, Apple doesn’t need any stinkin’ authorities to enforce their right to protect their IP ’cause other business should have the right to just go ahead and steal their hard work. They don’t like that? Tough shit. At least there are no authorities to get in the way of true free market capitalism. Oh yeah.

Reader Feedback

This site uses Akismet to reduce spam. Learn how your comment data is processed.