Apple plans software update to address isolated iPad Wi-Fi issues

invisibleSHIELD case for iPadA small number of iPad owners who have been experienced Wi-Fi connectivity issues could have them resolved with a planned software update from Apple.

Sam Oliver reports for AppleInsider, “A newly updated support document from Apple explicitly states that the iPad maker will issue a software update to address the issues. It does not, however, provide a timeline for the planned fix. ‘A very small number of iPad users have experienced issues with Wi-Fi connectivity,’ the document reads. ‘This article outlines workarounds for these issues. Apple will also address remaining Wi-Fi connectivity issues with a future iPad software update.’

In the interim, Apple offers a number of potential fixes for the issue:
• Verify your Wi-Fi router firmware is up to date.
• If your router’s security encryption is WEP, try WPA or WPA2, as WEP can cause intermittent disconnects with the iPad which requires retyping a password.
• Make sure the iPad screen brightness is not at the lowest level.
• Obtain a new IP address by going into Settings, Wi-Fi, accessing the settings of the current network, and choosing “Renew Lease.”

Finally, if these steps do not work, users are recommended to try turning Wi-Fi off and back on.

Oliver reports, “If none of the above methods address connectivity issues, users are asked to contact Apple support.”

Read more in the full article here.

[Thanks to MacDailyNews Reader “Andrew W” for the heads up.]

11 Comments

  1. The main problem I’ve experienced is that if you go out of range of the wi-fi network, the iPad still believes it is connected even though it’s not. Then when you reconnect to the network, it won’t give you a valid IP address.

    I’ve also jailbroken my iPhone to run My-Wi, and the same problem occurs when I turn off My-Wi. I have to restart my iPhone before it will work again. But I’m assuming that’s just a bug in the My-Wi software.

  2. If your router’s security encryption is WEP, try WPA or WPA2, as WEP can cause intermittent disconnects with the iPad which requires retyping a password.

    Wish they would have also mentioned that WEP “security” is almost as nonexistent as the “security” of Microsoft Windows. KHOBE ahoy!

  3. “Small number” my ass. My wife’s 32 GB and my 64GB 3G is still having problems. They need to get this fixed ASAP.

    I took mine to the Apple Store and was told that it is a “known problem.”

  4. I’ve had frequent problems with my iPad (basic model sans 3G) disconnecting from the home WiFi and requiring a password to reconnect while the MacBooks, iPhone and iPod touch have far fewer problems staying connected. Don’t know whether to blame the iPad software, antenna, WiFi-blocking case or the network, but I’m hoping the software update helps. (I’ve also noticed that the iPad reports much less signal than the other devices, even when close to the WAP.

  5. Yeah, I know several that have this issue, it’s more like 8 to 10 percent. But glad apple is acknowledging it. I can hold mine still and watch it go from full bars to one and back….very inconsistent. Meanwhile my iphone right beside it and my macbook pro stay full bars the whole time.

  6. Wow! Raising the brightness from the lowest level does solve my problem of my iPad not reconnecting to a known network. My wife’s iPad didn’t have this issue so I thought it was a hardware problem with my iPad. Who knew that raising the brightness from the lowest setting would really work? Thanks Apple.

    I REALLY do like my iPad.

    Cheers!

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