Apple apologizes for iMac shipment delays

“Apple has acknowledged that it is working to fulfill orders for its new 27-inch iMac, though the hardware maker has not officially addressed reports of screen flickering for some users,” Katie Marsal reports for AppleInsider.

“While Apple did not respond to claims of hardware issues causing the delays, numerous threads on the Apple support forums have reported screen-related issues on the new 27-inch iMac,” Marsal reports. “A number of users in particular have claimed to experience screen flickering on the hardware.”

Marsal reports, “When reached for comment, Apple offered an apology in a statement Sunday to Jim Dalrymple of CNET: ‘The new iMac has been a huge hit and we are working hard to fulfill orders as quickly as possible. We apologize for any inconvenience or delay in delivery this may cause our customers.'”

More info in the full article here.

29 Comments

  1. My new iMac i7 is perfect so far. Very fast, huge gorgeous screen, zippity zip, no more beach balls! Delivered Nov 27, BTO. Cramming it full of awesome playlist. Now this is living!

  2. The ONLY reason Apple exists today is rock solid products and superior customer care.

    Screen flickers on new computers resulting in delivery delays could spell real trouble.

    The kind of things you worry about in the post Steve Jobs era.

  3. I’ve now read the entire story and the links. Nex,t I sold some AAPL to take some profit and may sell some more depending on how this plays out.

    This situation is not good and maybe worse than we are being told.

  4. @Worried: Breathe in, breathe out. If you continue to experience problems with breathing and unnecessary worries, go to a place of safety, curl up into the fetal position, and breathe using a paper bag.

    @Gordon: I’m sorry for your receiving a cracked screen. Did you return it? And did you ever ponder that in any large production run of a product from any manufacturer, that the Law of Statistical Probability would show that even with the most stringent manufacturing, quality control, packaging and shipping standards, that defects or accidents will happen. Basically, this is God’s way of saying that he hates you, and that you will burn in the fires of Hell. Or something like that.

    Conclusion: Get a life!

  5. So… how many have this problem? Anyone heard of the red ring of death on the Xbox 360? Did that stop Microsoft from selling a huge amount of them? Not that I’m say’n it’s really comparable, but if you…
    A. Don’t know how many have this problem.
    B. Can’t say how easily Apple can fix it.
    maybe you can freak out later, when you have facts.
    What if it’s .001% that have he problem. Then it’s not a problem.

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