Can you hear me now?  AT&T releases ‘Mark the Spot’ iPhone network quality feedback app

AT&T’s “Mark the Spot” app for Apple iPhone is designed to provide customers a means to give feedback on network user experiences to AT&T.

AT&T hopes that this application will help contribute toward the goal of providing customers with the best network experience possible and the company “greatly appreciates” those who use the app.

Features include:
• Simple operation
• Submit real-time report with current GPS cordinates
• Submitt after-the-fact reports from other locations
• Choose type of report: dropped call, failed call, no coverage, data failure, or poor voice quality
• Option to submit additional comments
• No charge SMS of successful receipt

Get the free app via Apple’s iTunes App Store here.

34 Comments

  1. ive seen EDGE once in my area…but i drop calls constantly. about time they came out with something like this…now the real question is, will they actually use our suggestions to make improvments?

  2. This is a great idea! I have an area of poor reception near my home I will deliberately try to use my phone in to try to generate errors to report using this app to make ATT aware of issues there.

    I am glad they provided this app.

  3. I wonder if this app actually works, or whether it’s a pacifier for those complainers who think AT&T;is doing nothing?

    As for Apple stock, it’s probably the Dubai Sovereign Wealth fund, cashing in their shares. I hear they are hard up.

  4. Good to see it’s not just number of bars. I sometimes have problems because of overused networks even though I have full bars.

    Tip: I was at a parade in Long Beach CA over the weekend where I apparently wasn’t the only one using ATTs 3G network. Couldn’t place or receive a call if my life depended on it. (Unlike sports stadiums, this location doesn’t normally get that much use and wasn’t designed for that much 3G traffic)
    So I turned off 3G on my iPhone and boom! All my calls worked great, even the internet worked!
    Too bad the iPhone can’t be designed to automatically try Edge whenever 3G isn’t working.

  5. @Hotinplaya

    Approximately 80% of all stocks do whatever the market does, no matter how good a company’s fundamentals are. If the market drops, chances are Apple (AAPL) will as well, no matter how well it is doing. If the market is heading higher, Apple will not only head higher with it, but will outpace that rise.

    In a down market, there are many reasons banks, pension funds, mutual funds, etc. will sell Apple. Among these reasons are meeting capital reserve requirements, raising cash to compensate for other losses, liquidating stock that was used as collateral for other transactions…

    Ninety-nine point nine percent of the time, Apple’s fall (or rise) is not the result of manipulation, though many people on this site seem to think it is. I think many people on this site look only at AAPL and fail to look at what’s happening in the overall market. The market has made a huge advance since March and the Dow is now hovering between 10,000 and 10,500, which are key psychological numbers. Not to mention that the economy is not exactly booming. The market is due for a correction, which will most likely cause AAPL to fall along with most other stocks.

    If you look at what the Dow has done since March and what AAPL, BIDU, and just about any other stock has done in that time, you’ll see what I mean.

  6. @KenC,

    I’m sure ATT will be using the data to make decisions as to where to spend there upgrade budget next, but you won’t see results overnight. ATT is behind and people expecting immediate results will be disappointed.

    This app is a great way for ATT to cheaply generate usable data. This, hopefully, is a sign that they are working hard to fix their past mistakes.

  7. The first thing I thought when I read this was exactly what HowzatWork? had to say: “…how are you going to mark the spot when there’s no access there?” Doesn’t make a whole lot of sense, or am I missing something?

  8. Hey MDN, we need some recognition – I made just that suggestion to the AT&T;guys on MDN a couple of weeks ago…!

    And it is a good idea, they’ll have incredible feedback to help plug the holes where it’s most needed…

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