Apple: MobileMe Mail, contact and calendar sync now working for all users

Apple’s “David G.” is back online over at Apple.com with another MobileMe update:

We have completed restoring Mail service, including historical messages, to all of the 1% of affected members. Thank you all for your extreme patience during this trying time. If you have been affected by this issue and are still having problems we have established a dedicated chat line to reach a MobileMe Mail specialist for help. Please use this dedicated chat line for Mail issues only. By completing this restoration of Mail services, we hope we have put the vast majority of MobileMe Mail problems behind us and can now focus on improving other aspects of this new ambitious service.

Yesterday (Monday) morning a syncing bug was discovered which caused contact and calendar data to not sync properly over-the-air with iPhones and iPod touch. For some users this caused their contact and calendar data to disappear from their devices, but not from their computers or the MobileMe cloud. When we fixed the bug in the late afternoon, the problem resolved itself for most users: their data simply reappeared on their iPhone or iPod Touch. If you are one of those affected users and your data has not automatically reappeared, follow the steps at this link to restore your data.

Next post later this week.

David G.

Apple’s MobileMe Status page: www.apple.com/mobileme/status/

[Thanks to MacDailyNews Reader “Dizzy D.” for the heads up.]

49 Comments

  1. Absolutely freaking hilarious!

    I just clicked on the link MDN provided above to talk to someone at the “dedicated chat line”…. was connected to “Skip” for about 20 seconds and then up pops a message saying “session terminated”

    2nd time this has happened in the past 4 days.

    Customer support seems to be unavailable or overloaded.

  2. Is it safe to come out now?

    I’ve been hiding in .Mac land in OSX 10.5.2 syncing my iPhone manually until all this blew over.

    Chaps, I think we got used to Apple getting it right so much that it’s a genuine shock when they don’t.

  3. @Mac+,

    Having seen the nature of your comments over time I think you wanted this to go on a lot longer.

    For those of us with confidence in Apple’s competence, gained over many years, the fact that has been resolved in a couple of weeks is no surprise whatever.

    And, instead of saying ‘at last’, I congratulate Apple for achieving one of THE most spectacularly ambitious, complex and difficult product launches in the history of technology.

  4. I hope they start calling it Push again. For me it sure works like PUSH alright. Between work and mobile me, my iPhone goes bling bling bling all day long. ” width=”19″ height=”19″ alt=”grin” style=”border:0;” />

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