“Apple Support has locked a discussion thread about newly purchased iMacs exhibiting symptoms of problematic displays in what Tom’s Hardware is calling an act of censorship,” MacNN reports.
“The topic, titled ‘Bought new iMac 20″ Faded Screen,’ began on August 7th — the first day the new iMacs went on sale — and quickly became the primary place for new iMac owners to discuss their troubles of 20-inch and some 24-inch iMacs,” MacNN reports. “The discussion saw a slew of traffic in its early stages, which later soared to an average of 429 hits per day until Apple locked the topic to prevent further posts, according to the report.”
“From August 7th to November 18th the thread accrued more than 15,000 hits for an average of roughly 158 hits per day. That number rocketed up to 9,000 hits in just 21 days before Apple closed the thread,” MacNN reports. “What’s more, new posts about the gradient color issue in new iMacs are disappearing, with error messages taking their place in the forums. Apple has yet to reply to any of the posts regarding the issue in its Intel-based iMac Display support forum, and has not acknowledged the existence of any issue.”
Links included in MacNN’s article here.
Petey,
I just realized that my new eyeglasses are glossy. Does this mean I will be blind as a bat real soon? And what would happen if I used a glossy iMac wearing my glossy glasses? Would one negate the other and make it all good? Or would it multiply the effect and like “blow my head cleeean off”? Go ahead, make my day.
“Shh. Apple killed Kennedy.”
Unfortunately, they got the wrong one.
I’m actually surprised MDN posted this. Where is their take? “There is no way this could be true. Apple always uses superior hardware. These users are all on drugs. Good for Apple for closing down the forum. Screw the complainers. If you don’t like Apple products–don’t buy them! And if you do buy them, don’t tell the truth about your experiences.”
Just seems like MDN will excuse absolutely anything does.
Sorry. Should have read: MDN will excuse absolutely anything Apple does.
Any comments on the quality of the Apple Cinema Displays? More specifically the 30″ one. I’m feeling a gift from Mrs. Santa happening soon.
No offense guys, but bad hardware happens to ALL tech companies. There’s nothing new here, stop thinking Apple is the new Microsoft.
BTW if Apple closed the thread, they at least know of the problem. Steve, give ’em a rebate or something..
>>Any comments on the quality of the Apple Cinema Displays? More specifically the 30″ one. I’m feeling a gift from Mrs. Santa happening soon.
The Apple Cinema Displays use S-IPS technology (I believe the panels themselves are actually made my LG Phillips) and have for a few years now. You take a little hit on response time and contrast ratio/brightness, but the color fidelity is much MUCH better. Specs such as contrast ratio/brightness can be misleading as some manufacturers like to pump up their numbers (like not giving a true ANSI reading, or using dynamic contrast ratio numbers). AFAIK S-IPS and S-PVA displays are the best in terms of true color fidelity.
I have heard that the 24″ iMac uses an S-IPS display, but I can’t confirm that. Someone would have to disassemble one and get the part number off the the panel itself.
Apple has a weird hang up regarding Hardware issues. As I’ve said here and on the Apple site (and have been censored at both places) they have a BIG issue with the Mac Mini Optical drives.
It’s fixable (most people believe it’s a frimware issue) but it’s been two years and they still haven’t done anything about it.
It’s strange, I’ve been a Mac user since the mid 80s and really…this is the first time I’ve seen Apple ignore such a big issue for so long.
“Any comments on the quality of the Apple Cinema Displays”
Yes, apparently Dell gets first pick of panels then Apple gets any Dell rejects.
I just realized that my new eyeglasses are glossy. Does this mean I will be blind as a bat real soon? And what would happen if I used a glossy iMac wearing my glossy glasses? Would one negate the other and make it all good?
Actually if the interior of the glasses are glossy it can cause reflections into the eye if light can get in from the sides. But this is minor.
Staring into a 24″ mirror wouldn’t be a problem, because it reflects all the light, giving the eyes one clear image.
Staring into a 24″ glossy iMac causes eyestrain because there are two or more images, the screen image and the slightly out of focus reflections…
Now you know why it’s a major health concern.
Hoy Chow,
I can understand peoples concern if a glossy monitor is used in an environment where any reflections cannot be eliminated, possibly such as a company setting with the ceiling covered in fluorescent tubes. In that case a non-reflective type would of course be preferable since even CRTs can be hard to use.
But not all circumstances fit that description. I have a 19″ glossy LCD that is used in a typical home setting that only has any visible reflections when it is turned off. When used it creates no more eyestrain than my matte screened LCD.
That being said, I do believe that we should have a choice, but it seems most manufacturers want glossy widescreens. I think if Apple had gone with all matte on the MacBook there would a lot less dissent than with the all glossy.
I can’t help but think that they have a different motive for covering the iMac screen with a glass pane. They probably could have used a shiny coating more cheaply than glass. Is it just to protect the screen from a four year old with a crayon?
Or is it a way to prepare for a touch screen? It doesn’t seem like it would be that hard for them to do. I don’t know why it would be needed or wanted, but Apple is pretty forward thinking. I guess we will see.
Of course, with Macs being sold at other retailers such as Best Buy alongside other brands, it could possibly be at a visual disadvantage having a matte screen compared to a glossy. At least from the aspect of more vivid colors; it would depend on the setting. Kind of like how the TV makers have the brightness cranked up and the colors skewed to stand out.
Anyway, I think Apple and all others should make their products with safety, comfort and usability first and foremost. It just makes sense.
Another thought is:
What if Apple made the iMac so you could use it like a Wacom tablet to draw on. It would have to be able to orient in a comfortable position to use; possibly a removable screen section. Could they make that part wireless? Along with touch functions, that could be fun to use. Just a thought. I sure wish I was privy to the ideas floating around Apple’s think tank.
Rumors,
That’s pretty funny. You might be a Winturd, but you’re a funny one.
But I gotta admit, for the money, Dell does sell some decent monitors. I use them at work and would possibly buy one. Sounds like utter blasphemy, eh?
Macs in law offices.
http://www.apple.com/business/profiles/togut/
MDN-MW: Your comments should be ‘based’ on facts. Instead of blind Apple hatred.
I really think they should sell the company and give the proceeds back to us shareholders.
I could use the Christmas bonus, since my own stock isn’t doing so well.
I was recently called to check out a 24″ iMac aluminium which the owner said had “water” inside the screen. Of course it was just that condensation issue some of the brand-new 24″ iMacs have been having when first used out of the box. Lots of people have been writing about it on the Apple forums. So what? Just turn the machine on, set it to playing Chess with itself on advanced setting, let it get hot and get the fans going, whatever, the condensation will be gone before the day is done, never to return.
I am not saying this screen quality brouhaha over on the forums is baseless, but as others above have said, if it’s a problem, send the machine in on AppleCare; they’ve all got one year of AC.
Whenever I buy 1st gen Macs from Apple, I also always get the extended AC at the end of the first year, just to be safe. These 20″ owners should do the same.
Seven years and counting to replace my venerable iMac. Unless Apple can solve its current spate of hardware and software problems, I’m sticking to with my ancient iMac and 10.4.
“What if Apple made the iMac so you could use it like a Wacom tablet to draw on. “
They could call it the iSurface.
Really?,
Sounds good to me!
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