“Apple Support has locked a discussion thread about newly purchased iMacs exhibiting symptoms of problematic displays in what Tom’s Hardware is calling an act of censorship,” MacNN reports.
“The topic, titled ‘Bought new iMac 20″ Faded Screen,’ began on August 7th — the first day the new iMacs went on sale — and quickly became the primary place for new iMac owners to discuss their troubles of 20-inch and some 24-inch iMacs,” MacNN reports. “The discussion saw a slew of traffic in its early stages, which later soared to an average of 429 hits per day until Apple locked the topic to prevent further posts, according to the report.”
“From August 7th to November 18th the thread accrued more than 15,000 hits for an average of roughly 158 hits per day. That number rocketed up to 9,000 hits in just 21 days before Apple closed the thread,” MacNN reports. “What’s more, new posts about the gradient color issue in new iMacs are disappearing, with error messages taking their place in the forums. Apple has yet to reply to any of the posts regarding the issue in its Intel-based iMac Display support forum, and has not acknowledged the existence of any issue.”
Links included in MacNN’s article here.
some dude,
And MKL, and Gandi, and Jesus too.
I think M$ did in Saddam Hussain he was a PC person my CIA contact said.
I know the majority of readers here rarely follow the link to read the entire article (note; operative word being majority), but the link is dead.
I AGREE WITH U
At work we have (40) Apple iMac 20″‘ and (17) iMAc 24″ Aluminum Extremes.
NO PROBLEMS at all. NIL.
Also – may I point out… then DEMOS at Yorkdale in the APPLE STORE… AND the Demo’s at Best Buy – all are still shiny and FLAWLESS in the stores.
I have not noticed ONE issue.
I imagine the screens are cheaper… but because of the glass the need for material in the older regular mat LCD to deepen the black WAS a cost factor.
this is a scam being pulled.
I actually thing SJ needs a swift kick in the ass actually.
Fully agreed.
Steve, anything worthy of the Apple logo had better be world class. Second-rate hardware is something from the Performa era.
Whatever the problem is (cheapo subcontractors, buck-saving on lesser screens, etc.), Apple had better get to the bottom and correct it fast.
If Apple is deliberately tuning out genuine complaints, yikes…
STILL waiting for you to hack my machine.
GLOSSY has been choosen for environmental issues.
And if you have ever sat at a iMac Aluminum for more then 30 minutes you will find there is no reflection issue.
still open to see your hacking abilities
make my day punk. 96 days…
I welcome any platform here to speak freely.
But to fake a virtualized complaint over bullcrap…
this isn’t welcomed.
WHAT THE HECK IS up some of these Vista lovers.
GO play elsewhere… buy what you want… use what u can afford.
Enjoy and do good in the world not distill havoc and hatred.
You are wasting your typing skills.
Mike
“I have set up hundreds of imacs this quarter and not one had a bad screen”
I’ve set up millions of imacs this quarter and they all shoot rainbows out of the screen and gold coins out of the disk drives.
This has got to be one of most bizarre threads ever! Who are these people? ZDNet readers?
Maybe Apple will come out with a firmware update to fix that pesky glossy screen problem.
I have an intel core duo imac, as well as a core 2 duo macbook … both have very clear coloration, and levels, but BOTH have a multitude of fingerprints on them.
Apple is just beginning to suck – but M$ swallows!!!
>>And MKL, and Gandi, and Jesus too.
Who are MKL & Gandi?
>>GLOSSY has been choosen for environmental issues.
You have absofuckinlutely no clue as to what you speak of. The only difference is that they put a glass “covering” over the screen instead of an anti-glare coating. Environmental impact savings = NIL.
>>And if you have ever sat at a iMac Aluminum for more then 30 minutes you will find there is no reflection issue.
Look, if you like the new glass screens on the iMacs, fine — I have no problem with that, but they call matte finish screens *anti-glare* for a reason. Turn on all the lights in your bedroom at night and try to look out the window — not too easy (without getting up close and cupping your hands around your eyes). Now turn off all the lights — much easier. *Glass has reflective properties*. There is no argument in the world that can refute that fact. It is *inherent* to glass itself. You cannot magically remove it. Like I said, if you enjoy the new glass screens, great — but they do make matte screens for a reason.
I bought a 24″ iMac a week ago. Haven’t noticed the colours being deeper, but it’s a great screen and I really like it. If I had had the choice, I’d have gone for matte, but for me it doesn’t matter too much, fortunately.
Whiners.
Yes, the 20″ iMac screens are low-quality junk. Every time you see 20″ and 24″ models standing next to each other you can see how dramatic the difference is the 24-incher’s screen is wonderful). The white iMacs did not have this issue.
And although I like glossy, matte should definitely be an option.
MDN MW: ‘here’ as in ‘hear hear’.
The criticism of Apple in this forum is continuing. This is not acceptable. You must start pretending your Mac is just fine.
Hey guys, tone it down … we already lost Think Secret and I don’t want to risk losing MDN, the fortress of free unbiased speech.
Apple, Think Secret settle lawsuit
December 20, 2007 – PRESS RELEASE: Apple and Think Secret have settled their lawsuit, reaching an agreement that results in a positive solution for both sides. As part of the confidential settlement, no sources were revealed and Think Secret will no longer be published. Nick Ciarelli, Think Secret’s publisher, said “I’m pleased to have reached this amicable settlement, and will now be able to move forward with my college studies and broader journalistic pursuits.”
As you can see, Apple is not pro-censorship, Apple is pro-education. And amicable on top of that.
Pete,
Please act like an adult when presenting your opinion.
Concerned MDN Reader
If Apple is selling more than a million of the iMac per quarter, it’s not surprising that some are coming through less than perfect. It’s also not surprising, given that it’s not Apple making these, but some low cost offshore manufacturer. But these are still under warranty, so they should be repaired or replaced under warranty.
But – and you knew this must be coming – this is another reason Apple should offer the pro-sumer “headless” Mac.
Everyone I know who has seen those glossy screens on the iMacs go WOW initially..
But then they realise that if you spend all day working looking at that glossy screen you are gonna have eye-sight problems.
Even in a dull lighted room you get reflections all over the place on those screens.
Why on earth Apple didn’t make a matte screen version is beyond me.
I’m a freelance designer and I sit in front of my macs for countless hours a day and the only thing stopping me from getting one of those imacs is the impractical glossy screen.
If I had bought one of those imacs to use all day I would be as blind as a bat by now.
Kinda funny, but outside of the desktop publishing/music/video businesses, my guess is that law firms are the heaviest users of Macs. I know mine does, and has for many many years. We have PCs to run some of those odd printout files that we get on occasion, but otherwise, no one uses or wants to use them.
All of our billing, time keeping, and case management software is custom written on FileMaker Pro and we use MS Office. Although if Pages and Numbers grows up just a bit more, we may see some defections to it. I just recently gave up using Word Perfect in Classic Mode (OS 9) as that was the last word processor written exclusively for attorneys on the Mac.
Oh yeah, almost forgot: 20″ aluminum Core 2 Duo Intel iMacs and no problems.
Clearly there is a problem. Before we resort to name-calling, conpiracy-claiming or anything else…
let’s just see how Apple deals with it. Companies mess up. It seems like Apple did this time. If they fix the problem and take care of their customers, then no biggie.
No problems here. Bought it the day it came out. No fading, no locking up…nothing.
I’m feeling a little left out!
“Shh. Apple killed Kennedy.”
The former MTV VJ? That’s harsh.
I thought she was on talk radio in California.