“If you want an army of geeks you can count on to tame an unruly computer, you’d better buy a Macintosh: Apple tech support is by far the most effective of any computer brand’s,” Consumer Reports explains. “With most Windows PCs, there’s only a 50-50 chance that a manufacturer’s tech support will do the trick.”

“That’s what more than 3,200 computer owners told us when Consumer Reports National Research Center surveyed them earlier this year. Mac users gave Apple’s phone and online support glowing reviews,” Consumer Reports writes. “It’s no surprise that Apple had the highest score for overall user satisfaction. In fact, the company has been top-rated every year since we first asked consumers about tech support back in 2007—even though Apple provides just 90 days of free phone and online tech support, compared with one year for most Windows PC companies.”

“The help desks at Windows PC companies often didn’t live up to that name. For four of the six PC brands in the survey, tech support solved only half of the problems consumers brought to them,” Consumer Reports writes. “Even the best of them—Lenovo and Dell—came through just 61 percent of the time”.

Read more in the full article here.

MacDailyNews Take: Duh.

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