Sydney restaurant replaces menus with Apple iPads

“The iPad is already a tasty product among gadget lovers, but a North Sydney restaurant has become the first in Australia to replace their printed menus with Apple’s new touch screen device,” Stephen Fenech reports for News.com.au. “Global Mundo Tapas in the North Sydney Rydges Hotel yesterday introduced a custom-made iPad application which allows customers to browse the virtual pages of the menu with a sweep of their finger.”

“Diners can peruse the dishes and see a picture of what the dish looks like along with tasting notes before compiling their order and sending it wirelessly to the kitchen,” Fenech reports. “The iPad menu can also suggest the best wines to go with certain dishes and suggest the best food pairings.”

Fenech reports, “When ordering steak, users can even specify how they’d like the meat cooked and which sauce they’d prefer. It will even ask them if they’d like fries with that.”

Full article here.

MacDailyNews Take: In some darkened Vegas hotel room, Bill Gates is muttering about pen-based input as his fingernails grow out of control.

57 Comments

  1. As much as I love my iPad and the two others I’ve purchased for my business… I can’t possibly see how this would fit into the budget of any reasonable restaurant. I have some friends who have owned restaurants and the profit margins are crazy thin. Only a few hit it well (maybe this is one of those few). But a reasonable sized restaurant would need 50+ menus (again I’m guessing at the size of this restaurant).

  2. @ Macanatic: You’d only need one or maybe two at the table so probably only need 5-10 at most depending on the size of the restaurant. And no more printing costs for menus or daily specials ever again plus access to really accurate data to help in your ordering so a more efficient operation

  3. @ Macanatic,
    Good point. I guess there is an incredible amount of flexibility doing it this way though. Imagine being able change prices, nay, the whole menu easily and continuously. No more printing expense. Dang, and I’m a printer.

    I wonder if location services is accurate enough to get the right plate to the right person ;~|

  4. @John
    Wow. That’s a novel use of the iPad. Wonder what’ll come next?

    They can start by replacing all those crap video entertainment systems in the back of all the airline seats. Great in their day, boy are they ever dated now.

    That should be good for about a couple million units!!!!!!

  5. HMCIV, Aussies don’t tip (serving staff get a decent wage instead).

    Macanatic, North Sydney is a strip north of Sydney Harbour Bridge where corporations have their headquarters – full of well paid business people / office workers demanding efficient service and quality food. Margins are likely to be fat and juicy.

  6. The iPad has the same security as the iPhone, and it can be remotely, locked, erased and GPS located. Besides, the restaurant probably has their credit card number: 2 burgers, 3 Cokes, 1 iPad = $550 + $82.50 (15%) tip.

  7. When my wife, some friends and I were dining out a couple of months ago (just before the iPad was released), we were talking about the iPad.

    I commented that it would make a great menu replacement/customer entertainment device for restaurants. If digitally tethered to particular tables, staff would know where to deliver orders. Staff could be more efficient and attentive since they wouldn’t be spending time taking orders. Need a drink refill, touch a button on the iPad.

  8. Worried about iPad restaurant menu costs because you need to employ a decent amount of iPad menus?

    The restaurant can always do what the US Government is thinking of doing to help save the Main Street Media (MSM) and the failed journalism that it is… and that is to add, of all things, the number one play in their playbook, an iPad tax! Why am I not surprised…

    http://blogs.reuters.com/james-pethokoukis/2010/06/03/will-washington-bail-out-the-msm-with-an-ipad-tax/

    MDN magic word “future” as in looking mighty bleak right about now…

  9. I think someone (MDN perhaps) needs to start a website with links to businesses using the iPad. That would be cool and give us morons iPad addicts ” width=”19″ height=”19″ alt=”smile” style=”border:0;” /> some fresh ideas to implement.

  10. @jim
    “what is an aussie or kiwi’s excuse for not tipping, when the waiter works in an area that pays them a very low wage cause it is expected they will get a tip?”

    There “excuse” is the same as that for Europe. Our system sucks royally.

    There system factors the tip into the bill & pays the wait-staff a decent salary because it IS NOT expected that they will get a tip.

    My experience in Europe, is also that you get better service.

  11. @ Jim
    Tips are not expected or compulsory here in Australasia. A waiter is paid a reasonable wage and any tips received are a bonus on top, and usually shared out by the staff.
    AFAIK it is illegal to “hire” people to work for tips, as is slave labour. We tend to look out for one another here, and usually see government regulation in the workplace as a good thing.
    Self regulation = no regulation = a race to the bottom = every bastard for themselves. That’s no way to live, is it?

  12. I don’t want to claim credit, but the minute I saw the iPad, I kept thinking of things it could do. This, believe it or don’t, was one of them. I just did not think it would take so little time.

    Wayda go guys.

  13. This is awesome!

    I can’t wait until the day where it is no longer necessary to wait in a line, and have to deal with schmuck order-takers, who are very good at screwing up my order.

    Imagine this kind of system, everywhere you go!

  14. jaundiced, the (Mundo etc., see ‘John’) restaurant would be the (expensive) house restaurant for the Rydges Hotel. I’ve stayed at Rydges (and Novotel, Mercure, etc.) but never eat at their restaurants (apart from complimentary breakfasts) because of the steep menu prices.

    In the long run, even for ordinary eateries, the iPad sounds like becoming a gold-standard way to order, tally the bill, count calories, etc. and pay.

  15. MacDailyNews Take: In some darkened Vegas hotel room, Bill Gates is muttering about pen-based input as his fingernails grow out of control.

    As his protégé and over paid hand job grunts and squeezes the future of his delusions.

  16. @bildad

    “I wonder if location services is accurate enough to get the right plate to the right person”

    Do not wonder (you idiot with all respect) because the order will include the table number. You don’t need and don’t want location services to bring the food to the table.

    People.

  17. It is not true that Australians do not tip… we just don’t have to like is expected in the US.

    I will always tip for good service. I tip a lot for GREAT service.

    I will not tip if the service sucks… which is fair enough, this is actually what a TIP means… it is a bonus to recognise the exemplary service provided by staff.

    It WAS what the point was in America, until employers realised it had become an expectation for customers to tip a minimum % (regardless of the quality of the service), and then used the existence of tips to provide rubbish wages to their staff.

    At least in an Australian restaurant the true price of eating a meal is listed on the menu, and then if you are given great service you can choose to tip as much as you like.

    In the US, the prices on the menu are carrying a hidden cost of at least 15-20%, which is the EXPECTED tip for staff, regardless of the quality of service.

    Let’s face it, in a restaurant, you should expect a MINIMUM level of service – restaurants are a SERVICE business!

    I will say however, unfortunately some cheapskates in Australia (as there are in the US no doubt), take advantage of the lack of requirement to tip, and even for brilliant service, leave no more than a couple of dollars…

    I do laugh at Australian (and EU) waiting staff that complain about our system… when you tell them how much the hourly rate is in the US for waiting staff, they usually shut up. And I’d say, if they think the US system is so much better, then why don’t they head over to the US and “earn big bucks” over there?!

    I know they can’t due to visa’s, but even if visa’s weren’t a problem, US waiting staff do NOT earn as much as those in Australia, even with their 15-20% tips, unless they are in a TOP restaurant.

    To put this in perspective from the Department of Labor in the US:

    Answer: According to the Fair Labor Standards Act, tipped employees are individuals engaged in occupations in which they customarily and regularly receive more than $30 a month in tips. The employer may consider tips as part of wages, but the employer must pay at least $2.13 an hour in direct wages.

    An employer may credit a portion of a tipped employee’s tips against the federal minimum wage of $7.25 per hour effective July 24, 2009. An employer must pay at least $2.13 per hour. However, if an employee’s tips combined with the employer’s wage of $2.13 per hour do not equal the hourly minimum wage, the employer is required to make up the difference.

    I wonder how many Aussie wait staff would be willing to advocate the US system after reading that?!

    Note that in Australia our minimum wage is high ($14.31/hour for full time employees and $17.17 per hour for casual workers) and EVERY adult employee must be paid at least the minimum. It is illegal to pay someone at a lower rate because they can earn tips… i.e. the employer CANNOT count the tips they earn as a credit against the minimum wage. Australia also has penalty rate (i.e the employer has to pay 1.5-2 times the minimum wage on certain holidays, or after certain hours worked etc! So a waiter in Australia can earn their minimum wage, PLUS tips, whereas in the US, the waiter has to earn in EXCESS of the minimum wage in tips before they really start earning tip in addition to their wage.

    As I said I LAUGH when Australian waiting staff talk longingly about the US tipping system!

    And yes, I have been a waiter in restaurants and cafes in Australia, so no sib stories about how I wouldn’t understand.

    my 2 cents (tip) ” width=”19″ height=”19″ alt=”tongue rolleye” style=”border:0;” />

    Luke

  18. I like the poster who could expand on the whole menu idea when he/she talked about calorie counting. That’s huge. Just fill in your order and tap on the calorie button.

    Or tap on the calorie/carbs/grams button at the top to have the menu change to add those in the listing of each menu item.

    Or just tap vegan, or vegetarian, or breakfast, etc. and have the menu reformat for just what you’re looking for.

    Frankly, in many restaurants here where I live, the menu is colourful and beautiful but there are two hundreds items and it makes it harder for me to find and make up my mind.

    If written well, I can see an iPad “menu” being HUGE!

    Because it can add SO many other things to the menu that wouldn’t be viable on a printed menu i.e. the calories, credit card payment right from the menu, order your coffee refill as soon as you want it, compliment the staff, fill out a comment card, stats for the restaurant on what is moving and what the profits are… I could go on and on… I’m just too lazy to type out all of the things that one “MENU” could do for any establishment.

    Oh, and when you’re sitting waiting for your appetizer, how about viewing the rooms in the hotel, or the points of interest around the area, or…….. get my drift?

    Greg

  19. @LukeinOz,

    Part of what contributes to the U.S. system is our federal income tax code (state and local income taxes may also contribute their share of headaches depending on where one lives) which, if one works in a restaurant, assumes one makes a certain percentage of one’s income from tips and owes taxes on said assumed income… whether or not actually made said income in tips.

    This is the same federal government that establishes minimum wage requirements… and exempts restaurants from paying them to wait staff because the government assumes that wait staff makes up the difference in tips.

    Despite it’s flaws, however, many relatives and friends working in the restaurant biz have been able to make better money than my father, who was a highly paid tool and die repairman for a U.S. automaker.

    BTW, I share your attitude about tipping and that is exactly how I tip here in the U.S. I don’t tip based on expectations or how little a waiter/waitress might be paid by the restaurant.

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