Apple again changes MacBook butterfly keyboard after user complaints continue

“Stop me if you’ve heard this before: Apple Inc. is promising to fix the MacBook keyboard issues. Yes, again,” Joanna Stern reports for The Wall Street Journal. “Apple on Tuesday said it was changing a material used in its butterfly keyboards and expanding its keyboard-repair program. The program previously covered first- and second-generation keyboards, but now includes coverage of the third-generation keyboards introduced last year on MacBook Air and high-end MacBook Pro models.”

“For people who are having butterfly-keyboard issues, Apple’s news can be broken into two pieces that may be of use,” Stern reports. “The company said it has made a change to a material in the keyboard mechanism. Apple didn’t say what specifically changed but said it would help with the double key-press issue. The newly announced MacBook Pros — shipping Tuesday — will have this new material.”

MacDailyNews Note:

“All Mac laptops with butterfly keyboards are now eligible for Apple’s program and are covered for up to four years after the original purchase. Apple said it is also shortening the repair time, which previously could take a week,” Stern reports. “The best news? Apple said the keyboard fix it is providing to currently qualifying MacBook models will include the new material.”

Read more in the full article here.

MacDailyNews Take: Time, as always, will tell.

More information about Apple’s Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro here.

Related articles:
Apple extends Keyboard Service Program to all MacBook, MacBook Air, and MacBook Pro models with butterfly keyboard – May 21, 2019
Apple refreshes MacBook Pro with updated butterfly keyboard – May 21, 2019
Apple introduces first 8-core MacBook Pro, the fastest Mac notebook ever – May 21, 2019

8 Comments

  1. Gave up on MB Pro (2018) and started using external magic space grey keyboard, but some keys are starting to misbehave less than 12 months after purchase – suspect magic keyboards also using shite mechanism

    1. The CEO is the guy who gives direction to the executive team.

      Jony Ives is the guy who let Apple down now that he drives his Aston Martin and Gulfstream around a lot.

      1. The route cause of all of this is bad design and instead of really fixing it they just papered over the cracks and hoped that would be good enough.
        Jony is probably to blame for insisting on sticking with this industrial design but I think Apple’s Head of Hardware Engineering, Dan Riccio has a lot to answer for. His team have seriously failed multiple times which is unacceptable.
        I’m going to say it but when Steve was around and this sort of serious negative public feedback was given he would have bashed some heads together and got it fixed. This is where I think Tim is at fault, he needs to constantly demand more from his executive team just like Steve did.

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