Google’s flaky Nest thermostat shakes users’ trust in the Internet of Things

“Imagine you wake up in your bed to a freezing cold house. You know you set the thermostat to the right temperature the night before, so something must be wrong. You stumble out of bed and into the hallway to look at the thermostat. It’s off — and it won’t turn back on,” Chris Neiger writes for The Motley Fool.That was the scenario for some Nest thermostat owners (the company owned by Alphabet’s Google) after a software updated inadvertently added a bug to thermostat’s system, causing the batteries to drain and the device to turn off.”

“The Nest thermostat snafu points a potentially larger problem of bringing formerly unconnected things online,” Neiger writes. “Companies have to earn the trust of users in order for them to buy their products, but in the Internet of Things (where nearly everything is connected all of the time), they’ll have to keep that trust by successfully ensuring those devices run properly.”

Read more in the full article here.

MacDailyNews Take: Google and trust are two things that simply do not go together.

Do not settle for inferior wares, especially from personal data sponges.

A Nest is the last smoke alarm you want. You want a quality HomeKit-compatible smoke alarm. — MacDailyNews, July 23, 2015

SEE ALSO:
Google’s Nest thermostat bug leaves users cold, angry – January 14, 2016
Honeywell announces ‘Lyric Round’ smart thermostat with Apple HomeKit integration – January 5, 2016
Apple HomeKit-compatible thermostat Ecobee closes in on Google’s Nest – September 28, 2015
Apple pulls Google’s Nest thermostat from stores with launch of HomeKit-compatible Ecobee 3 – July 23, 2015
First Apple-certified HomeKit-compliant devices launch – June 2, 2015
Google engineer trashes Tony Fadell’s precious Nest smoke alarm – February 19, 2015
With HomeKit and Honeywell’s Lyric, a Nest acquisition by Apple would have been foolish – June 18, 2014
Will Apple’s Internet of Things vision hurt a beautiful idea? With HomeKit, Apple promises easy home automation – June 6, 2014
Smart thermostat war heats up as Apple-partner Honeywell takes aim at Google’s Nest – June 13, 2014
Honeywell takes dead aim at Google’s Nest with new iPhone-compatible Lyric smart thermostat – June 10, 2014
Google to SEC: We could serve ads on thermostats, refrigerators, car dashboards, and more – May 21, 2014
Dead to me: Apple’s Schiller ‘unfollows’ Tony Fadell and Nest after Google acquisition – January 18, 2014

[Thanks to MacDailyNews Reader “wirehead” for the heads up.]

20 Comments

  1. our lady of perpetual beta wants to make self driving cars, too. Alphabet/Google was able to buy a company and destroy its engineering standards, brand and track record within 2 years.

  2. I had purchased a Nest unit and two days later it was announced they were bought by “Do all sorts of evil” so back it went to the store. I went to HD and bought a WiFi Honeywell unit that gets its power from the HVAC unit transformer. This model does not try to guess my lifestyle — it is just incredibly easy to program at station or with their great app. Call me a happy camper who likes having a product made by a company that has made m millions of thermostats and got this one spot on.

  3. So busy collecting data that they do not even care if it does its primary function. Google is an embarrassment to US innovation. Something you might expect from China, Korea, et al.

  4. Using a basic thermostat is so haaaaaaard. I really need to spend an hour figuring out an Internet-connected thermostat to save me the three seconds setting an ordinary one.

    But seriously, in a world where inability to program a VCR used to be a cliché, we need every little device connected to the Internet!? No thanks.

    1. Easy two part answer…
      1)Being able to turn the furnace on from the comfort of my nice warm bed at 4am to prepare for an early day.
      2)Tracking how long each stage of my furnace has been on during the day. Useful for being energy efficient.

      I don’t need everything connected to the internet. My water heater has an ‘internet’ add-on that I didn’t purchase. But furnace thermostats and fire alarms… yeah, there is value added. An email when the fire alarm goes off. A reminder to replace a furnace filter. Recording energy usage. Not everybody’s cup of tea. But I find these things useful.

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