Apple’s iTunes, app stores, iCloud services experience outages worldwide

“Apple Inc.’s iTunes and App stores couldn’t process purchases or download items to users worldwide for more than six hours on Wednesday,” Annie Massa reports for Bloomberg.

“The iTunes, App and Mac App stores were unavailable for all users, according to a message on the company’s system-status Web page at 11:35 a.m. New York time. Service for the iBooks Store also was interrupted,” Massa reports. “A timeline on the page said the outage had been under way since before 5 a.m. Access issues for users of iCloud Mail and other cloud services lasted about four hours and had been resolved, according to the timeline.”

“‘I can’t recall an outage this long before,’ Daniel Ernst, an analyst at Hudson Square Research, said in a telephone interview. ‘I think that we’ll see more and more of this across the industry as we become more dependent on the cloud, but I don’t think it’s going to have a material impact,'” Massa reports. “‘If it’s a data-center breach, it could be meaningful, but it’s very hard to say what the impact will be without knowing what the cause is,’ said Stuart Jeffrey, an analyst at Nomura Securities International.”

Read more in the full article here.

MacDailyNews Note: UPDATE 3:05pm EDT: Apple apologizes for widespread service outage.

33 Comments

        1. To be fair, you could still access the internet using the new 12-inch MacBook, as well as utilize your installed apps. The fact that you could not use Apple services for six hours or so does not turn your Mac into a brick, cords or no cords.

          1. But that’s not what Apple is pushing. Apple keeps telling everyone to keep their data in iCloud. If you truly relied on Apple’s cloud without an up-to-date local copy, you would be screwed right now. That’s just unacceptable. Apple needs to stop pretending that its services will ever completely replace local storage.

  1. Can’t think of anything to comment so I’m just going to post a pancake recipe.

    1 1/2 cups milk
    1 egg
    2 teaspoons vanilla extract
    2 cups White Wings self-raising flour
    1/4 teaspoon bicarbonate of soda
    1/3 cup caster sugar
    25g butter, melted
    Whisk milk, egg and vanilla together in a jug. Sift flour and bicarbonate of soda into a bowl. Stir in sugar. Make a well in centre. Add milk mixture. Whisk until just combined.

    1. Sounds similar to the recipe that my family uses. Our recipe calls for all-purpose flour and 1 tsp each of baking powder and baking soda in place of the self-rising flour and 1/4 tsp of bicarbonate of soda. We use a bit less sugar and milk. We also use extra light olive oil in place of the butter, plus 1 tsp of salt.

      I have not tried adding vanilla extract. Sounds good, though.

      1. Do yourself a favor and go with a real vanilla bean. Slice it open lengthwise, and scrape out all the vanilla and mix that in. Far more delicious, and gives it a cool appearance. For fun, throw the cleaned out bean into your next brew in your french press and let it steep with the coffee.

  2. The system is likely down for service in order to repair the IMAP email fail, which has been hosing sys admins and enterprise clients since it was broken in 10.9. Cook and Federighi promised to fix it and I bet this is it.

    1. I wonder if Apple or WordPress that’s been screwing up. I get 9to5Mac posts listed as MDN posts, and both 9to5Mac and SWLing Post listed under Gotta Be Mobile. This has been going on for months.

      Anyone know?

    1. Teradata data warehousing appliances.
      Hewlett-Packard’s ProLiant DL380 G7 Xeon-based servers and NetApp FAS6200 network-attached storage arrays.
      Servers from IBM and Oracle with flavors of the Unix.
      Data center environment consists of Mac OS X, IBM/AIX and Sun/Solaris systems.

  3. An Apple spokesperson told BuzzFeed News that the iTunes outage is result of an internal DNS error. “We apologize to our customers experiencing problems with iTunes and other services this morning. The cause was an internal DNS error at Apple. We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience.”

  4. This is one reason not to trust someone else’s cloud for anything of value. This isn’t the first and it won’t be the last time that Apple experiences outages.

    How ironic that Apple is now concentrating so hard to sell a 1984-like Big Brother server with all the drones connected to it; Apple had previously rebelled against such a future by offering people freedom to connect to each other without RELYING on some megacorporation to plug into with every electronic gadget.

      1. Really? Every time Apple pulls the plug on another desktop application, every time it removes another useful connector from its products, every time it overcharges for hard drive space and RAM, it’s not forcing users to save their files somewhere else, somewhere that Apple reminds them should be the iCloud

      2. Really? Every time Apple pulls the plug on another desktop application, every time it removes another useful connector from its products, every time it overcharges for hard drive space and RAM, it’s not forcing users to save their files somewhere else, somewhere that Apple reminds them should be the iCloud AS THE VERY FIRST STEP TO SETTING UP AN NEW APPLE DEVICE ???

        If it isn’t forcing, then it’s very strong and unwelcome coercion. iCloud should be a downloadable app, not baked in as the first thing every Apple owner has to have.

    1. Apple has NEVER successfully run a cloud service and because of this I will *NEVER* trust iCloud for anything except useless throwaway type data. NONE of my important data will *EVER* go to iCloud.

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